4/10
★☆☆☆☆
This hotel needs a crash course in customer service—starting with management.
Great location, friendly front desk. But none of that matters when you can’t sleep. The A/C in our room sounded like a diesel engine. We kept turning it off for silence, but the room would get hot and unbearable, so back on it went. You can hear it for yourself: https://photos.app.goo.gl/Pqpbmo1NrcA1AhWT6
We got back at 1 a.m., exhausted after a great night out (shoutout to the Lower Deck!). Waking our teen, packing up, and changing rooms wasn’t an option at that hour. The next morning, I asked for a refund for just one night. The manager refused. Said Expedia bookings couldn’t be refunded—which Expedia confirmed isn’t true. When Expedia called, the hotel claimed it was a central air issue affecting the whole building, and that maintenance had been called.
So they admit there was a problem… but still won’t issue a refund.
I even asked other guests if their rooms were that loud. They weren’t. The manager then offered a free night—which is pointless since we don’t live in Halifax and won’t be back. Now he’s ignoring all emails.
Also: front desk told us parking was $30. Sign said $20/day. We were charged $80. Thankfully, the front desk staff stepped up and covered that.
If sleep, honesty, and follow-through matter to you, book somewhere else.
Anita
เข้าพัก 2 คืน, มิถุนายน 2025
