Superior Twin Room | In-room safe, desk, free WiFi, bed sheets
Check availability

Reviews of Hotel Zagakukan

2.5 out of 5
Hotel Zagakukan
642-1 Yumoto, Hakone, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the private onsen connected to the hotel room. It really made for a romantic experience
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazingly helpful and property was clean. Worth the price in my opinion.
Stayed 1 night in May 2024

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Zagakukan was fantastic! The surrounding area is beautiful and close to the subway station and bus stops. Although the hotel is only rated a 2.5 star, this felt like a 5 star hotel with all the amenities provided and the quality of the room. The room was huge and super clean, and of course the best part was the private roof top onsen! Would definitely recommend this hotel to anyone taking a break from the bustling big cities.
Stayed 2 nights in Apr 2024
Response from Hotel 坐樂閑 くちこみ担当 on 16 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to become to the hot spring hotel loved by more customers in the future ,by all staff.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Hakone. We booked a room with the private onsen and it was so worth it. Would highly recommend to anyone who is looking to book a place to stay in Hakone that is also close and in walking distance from Hakone Yumoto Station.
Stayed 1 night in Mar 2024
Response from Hotel 坐樂閑 くちこみ担当 on 15 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Rachel

Travelled with partner
This was a fabulous hotel. The bathrooms was incredible and had everything you could need. I wish my bathroom at home was like this. The beds were cozy and I wish I could have taken the beautiful yukata home with me. The lights are adjustable and create a very nice ambiance. I would highly recommend this hotel when staying in Hakone.
Stayed 1 night in Mar 2024
Response from Hotel 坐樂閑 くちこみ担当 on 24 Mar 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Short, easy walk from the train station. Room was spacious and had excellent amenities.
Stayed 1 night in Mar 2024
Response from Hotel 坐樂閑 くちこみ担当 on 7 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness
Nice room but hotel with no extra amenities like laundry; bathroom light is automatic and no way to disable overnight. When we checked in we were asked if we could be out of our room for three hours the next day for construction on our room starting at 1pm, at 8:45am someone tried to get in our room without knocking, luckily we had it locked. The bathroom and tub was very nice, only reason to book this hotel in my opinion.
Stayed 2 nights in Feb 2024
Response from Hotel 坐樂閑 くちこみ担当 on 7 Mar 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.

10/10 Excellent

TONGFAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Hotel 坐樂閑 くちこみ担当 on 21 Feb 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place I enjoyed my stay
Stayed 3 nights in Jan 2024

8/10 Good

Michele

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Young Bik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the ambience of the hotel and the convenience
Stayed 1 night in Dec 2023
Response from Hotel 坐樂閑 くちこみ担当 on 3 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taste of Luxury
Beautiful Rooms, incredibly relaxing atmosphere.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The service was great and the hotel was clean and spacious compared to many others we stayed at during the trip.
Stayed 1 night in Nov 2023

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Best sleep we had so far
Response from Hotel 坐樂閑 くちこみ担当 on 17 Nov 2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We look forward to seeing you soon on your next visit.

8/10 Good

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jerod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well taken care of. Rooms were spacious and modern. Staff was excellent! They even decorated our room for my wife's birthday! We rented a room with a rooftop bath and we highly recommend it.
Stayed 2 nights in Oct 2023
Response from Hotel 坐樂閑 くちこみ担当 on 3 Nov 2023
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is 2 flights of stairs to the entrance of the property which isn't mentioned in advertising and very dark and moody. Great bathroom and comfy bed. Everything is just a little low compared normal bed and chair height.
Stayed 2 nights in Jul 2023

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful room with nice amenities. A combination of zen vibe and modern design. Wish check in was earlier than 5:00 pm. There was some confusion about the reservations but ultimately staff was accommodating. Easy walk to downtown Hakone Yumoto.
Stayed 1 night in Jun 2023
Response from SUGANO on 10 Jul 2023
Thank you for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Alex

Stayed 2 nights in May 2023
Response from SUGANO on 10 Jul 2023
Thank you very much for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing design of the room, a beautiful hotel. very stylish. direct access to the personal rooftop onsen from the top rooms. such a great place
Stayed 2 nights in Apr 2024
Response from Hotel 坐樂閑 くちこみ担当 on 16 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Dik ki Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推薦！
前台服務好好！房間整潔乾淨、舒適！雖然停車位置不是酒店隔離，但都可以接受的！
Stayed 1 night in Feb 2024

10/10 Excellent

Nai ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hotel 坐樂閑 くちこみ担当 on 3 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel!
Everything was great. The check-in was smooth. Staff super friendly and the room was amazing. They had tons of amenities for their guests. This is a hotel worth visiting!
Stayed 2 nights in Nov 2023