"Our only disappointment was the room. We were given the furthest ground-floor room, 101, and if we stayed again I wouldn’t accept it.
However, if you prefer a closed-in garden view then this location might suit you. Personally, we didn’t enjoy it. My review reflects my personal preference.
We had no issues with the other areas of the hotel. In fact, the location was great, right next to the ropeway (cable car station) and at the start and end of the Ashi Lake tour."
"Very nice hotel. Nice amenities and provided toiletries. Nice staff that can understand English. Free hotel shuttle to and from gora station. Nice 2 public onsens, one being in a garden while the other is an infinity pool. They also have some extra stuff like free ice cream and access to a neighboring building through a tunnel where you can use their water park and festival games. Would like to go here again with more people."
"Love private in-room onsen, breakfast and dinner! Amazing ryokan with great service. We look our stay here. The room is spacious! The private spa bath might look small in the photo but actually it is perfect for 2 adults. Highly recommended!"
"Hotel indigo has amazing service. The check in process was clear and ringing staff for help was easy. Everything was clean and well put together. My expectations were exceeded when staying here."
"Superbe emplacement au bord du lac Ashi, avec une vue absolument magnifique. La chambre avec vue sur le lac est un vrai coup de cœur, un petit plus qui rend le séjour encore plus magique."
"Booked only for one night. Wished we would have booked for another stay. Beautiful property. Utilize the free shuttle available from the train station to the hotel. Don’t attempt to walk especially if carrying luggage as there are steep hills. You will be asked to remove your shoes before entering hotel so make sure you have decent socks on as this is a shoeless property."
"I was wowed. To be honest, pictures don’t do this justice. It’s a place you can get lost in- in the most beautiful way possible. It is the most scenic stay I’ve experienced to date. It inspires poetry and deep thought. It was my brilliant oasis. Thank you! My only qualms were the food- it was bit underwhelming for the price point; however, the dining view, opulence and careful care from staff made up for it a bit."