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"Room and view from the balcony were beautiful"

"The way Expedia is describing this hotel is COMPLETELY wrong and misleading. This hotel is very old, the "renovations" they claim to have done are very poor. This hotel has 5 floors and taking the stairs up to my room on the fourth floor you can see serious damage and cracks on the walls and ceilings. The floors are not flat. The hallway floors and my room floor was not flat or even, they are all tilted and the higher floors you go the more visible and pronounced. My room floor was so tilted I felt dizzy standing. I felt unsafe at this hotel. My room floor had such thick carpeting you had to actively push/pull the door open/ close. My whole room, which had a view to the beach, looked old, the TV remote did not work. Parking is not available at the hotel and they couldn't care less and do not help you finding parking. Not even worth 3 stars, let alone 4 as they claim they are. When I addressed these issues at the front desk, I was totally dismissed. It was so bad, I had to leave and find a new hotel that same night. I contacted Expedia and they also dismissed my claims and refused to refund me. I relied on Expedia's description and review of this hotel to book it. I have been a customer with Expedia for over 20 years. The only word here is disappointment. Please do your own research before booking any hotel with Expedia. Had I done that, I would never have booked this horrible hotel."

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"Slow check in ancross all desks. Left/checked luggage took a long time. No bellman to do this slowed the whole process down. Very few staff at lobby bar."

"Just excellent"

"Room not as illustrated on Hotels.com. listing implied partial sea view...our room did not have this. Although described as City View pi tures on listing had sea view. Very misleading "