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"The resort location was great, good amenities, however the smell is rancid. From the moment we stepped into the stairwell we were hit with an overwhelming stench of mildew, we thought maybe its just the stairwell not been taken care of (this was evidenced by tbe dead cockroach that was on a step the entire 4 days we were there), however, it got worse once we opened the door to our "superior" apartment we were again hit with a horid stench of what I can only describe as like cat pee and mold. We aired it out and left the windows and doors open all day and night to help. It felt dirty from the second we walked in thanks to tbe odour. The batbrooms also felt very outdated and unclean. The showers had alot of stains and rust, the soap holder in the ensuite was broken and barely held up 1 small travel shampoo, the fan didn't work and the towel rail looked rusted and dirty. The beds were ok and there was everything you needed there, we could not get past the smell enought to actually eat there so spent as much time out of the room as possible. Pools were good, restaurant was nice, however, we pre ordered food for 7.30 and went down for a couple of drinks at 6.30 and thought we may as well pay for dinner then, we were told it was already ready if we wanted it, so it would have just sat there for an hour going cold had we not decided to go down early. The order was also incorrect, ordered a margarita pizza and got Hawaiian. I would not stay again."

"Great facilities and large pool, lots of fun for families "

"Excellent accommodation, bed a little hard but otherwise perfect. Staff very extremely friendly and helpful. Highly recommend staying here as it’s so close to everything, only short light rail ride to surfers. Love the cheap transport. Will definitely be coming back and staying here again"

"Mmmm just, room 1219 but not important, didnt need an ocean view."

"Great !!"

"Pool was great, just know there are lots of kids around."

"The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure. "

"Yes the ocean was visible from my room"

"Me and my partner had a lovely stay at palm beach hotel. It was the perfect base for us to explore the gold coast for the very first time! Our room was big and we found the sink handy for brushing teeth/ washing face before bed without having to go into shared bathroom. That being said the shared bathrooms were modern and clean , very well maintained which we appreciated! Our room itself could definitely do with a face lift. A fresh lick of paint & some new furniture would really lift the property 😍 The bed was a bit too soft for us but that's people dependent, we also found it odd that we weren't actually given a duvet. All we were supplied with was a top sheet 🤔 The cleaning staff were super lovely and gave us fresh towels daily which we loved! Overall we had a great time here, only downside I would say is you have to go up stairs to get to rooms so if you're not able bodied you will struggle."