Outdoor pool, pool umbrellas, pool loungers
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Reviews of Porto Platanias Village

5 out of 5
Porto Platanias Village
Platanias, Platanias, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 129 reviews" "
Rating 8 - Good. 55 out of 129 reviews" "
Rating 6 - Okay. 11 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 0 out of 129 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with group
Liked: Room comfort
The breakfasts were of poor quality products
Stayed 1 night in Aug 2023
Response from Anne, Guest Relations on 2 Oct 2023
Dear Mark, On behalf of the management and staff of Porto Platanias Village Resort & Spa we would like to thank you for staying in our premises and for taking time to share your experience with us. It is very disappointing for us to read that the breakfast did not live up to your expectations. We would like to point out that our hotel uses fresh and high quality products in order to provide our guests with the best possible meals. Your comment has been well noted since we want to always improve our provisions. Thank you again for your feedback. We wish you a lovely autumn and we wish to welcome you back soon.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Nancy Guest Relations on 1 Sep 2023
Dear Tina,It is a great pleasure for us to see that you enjoyed the maximum your stay with us and our team is looking forward to seeing you again, so we can create together more beautiful moments.Kind Regards,NancyGuest Relations

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and modern , good food for adults but very poor for children , Not enough sun beds for the amount of people at the hotel
Stayed 4 nights in Jul 2022
Response from Antonia on 8 Aug 2022
Dear Adam, We would like to thank you for your preference towards our hotel and for taking time to write us a review, here on Expedia.com! Your nice comments designate that we uphold our standards high, especially when it comes to cleanliness and gastronomy, which are of a major importance for us! Furthermore, we appreciate a lot your constructive feedback! We are disappointed that the things you mentioned did not live up to your expectations, however we can assure you that we will take it into account for further improvements. We are looking forward to welcoming you back to our premises!! With best regards, Antonia Guest Relations

4/10 Poor

William

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The grounds are beautiful but the room was a catastrophe. I had a one bedroom room for $350 per night. The room was tiny, the beds were the typical 2 tiny twin beds stuck together. If the mattresses were descent it would be ok but you literally would sink in the mattress. There is also no tv in the living room and the whole room was no more than 250 sq feet or 25 square meters. Do not waste your hard earned money here on a crap room. I stayed up the road at 2 other hotels for roughly a third the cost and they were the same size with nicer finishes and descent normal queen size mattresses.
Stayed 1 night in Jul 2022
Response from Antonia on 2 Aug 2022
Dear William, Thank you for taking time to write us a review regarding your recent stay with us! We are very sorry that the things you mentioned above did not meet up your expectations. Please kindly note that, reporting challenges aster your stay, does not give us the opportunity to get involved in the situation and limits you from privileges that could improve your experience. For cases like these, our whole management team as well as our guest relations’ and front office officers are on daily duty, aiming to serve all guests efficiently. We would like to kindly inform you that our one-bedroom apartments are not just 25 sq.m, but rather spacious and fully furnished. Moreover, upon your request, we could have immediately transformed the two-single beds to one double bed. We take all comments into consideration and you may sent us a detailed review to our e-mail, in order to help us have a better understanding of the problem caused. With kind regards, Antonia Guest Relations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was lovely, very clean and well maintained, the pool area is nice an spacious. It’s nice not to be in a high rise hotel! The food on the other hand I would not recommend this for all inclusive! Bed and breakfast at best! It’s jusy not at a 4* standard of all inclusive. The post mix and beer was not a brand so they didn’t taste great. If you are all inclusive the drinks are a self serve machine which also has a beer pump, most of the time the beer came with floating white bits in. I don’t think the lines get cleaned very often. We ended up buying drinks from the shop to be on the safe side! Staff were ok, although a lady had fallen down the stairs and we stayed with her as the staff didn’t seem interested which I think is appalling, 4 people staying at the hotel stayed with her until the ambulance arrived, hotel staff only came to tell us when the ambulance was here. All in all we waited approx 2 hours, maybe they could benefit from first aid training!
Stayed 7 nights in Sep 2019
Response from Alexia-Public Relations on 4 Oct 2019
Dear guest we would like to thank you for your feedback regarding your last stay in our resort!We were pleased to hear that our prime location , cleanliness and our pool area was met your expectations!As we respect all kinds of reviews, we would like to mention that our post mix is from a well-known company as well as our draft beer in the self serve maschine.Since we are following Health and Safety procedures in all of our departments we are extra careful with the hygiene's of our equipment , as you tried to imply otherwise. Further to your comment regarding the accident of our guest, our staff had made all the necessary procedures in order to help her and that includes first aid, doctor and general supervision and we feel sorry to receive this unfair criticism. We would like to thank you for your review Kind regards

4/10 Poor

Rachel

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, lovely swimming pool, nice clean room. Breakfast was Ok - more cereal options would have been nice.
Stayed 7 nights in Aug 2019
Response from Alexa-Public Relations on 26 Aug 2019
Dear guest, thank you so much for your preference towards our hotel and furthermore for your rating! We appreciate all your comments regarding our breakfast buffet and we really hope to have the chance to accomodate you again in our premises. Kindest regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
We booked a double bedroom apartment that was supposed to be 45 sqm with a superb view overlooking the area. It is not even a 30 sqm apartment, with a very limited view on the wall separating the resort from the back road!! We explained to the Reception and the reply was that the hotel is fully booked! Nice area and staff but paid 500€ for a room worth 200!!
Stayed 2 nights in Aug 2019
Response from Alexia-Public Relations on 30 Aug 2019
Dear Guest, we would like to thank you for taking the time to rate us in Expedia. Further,we are really sorry to hear that you staying with us didnt meet your expectations . As you dont provide us more details about your reservation ,we would like only to mention that since you have probably taken the room type that you have booked for ,and our colleagues at the reception area are always trying to find the best solution for our guest to have relaxing holidays we are sorry that they didnt meet your expectations as our hotel runs high season period. Nevertheless we hope that we will have the pleasure to accomodate you soon again in our Resort and prove you otherwise. Κind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Platanias village
Very nice hotel with many pools. Good for children. Nice and polite staff. Close to the beach, shopping and restaurants. The hotel restaurant has excellent food.
Stayed 4 nights in Jul 2019
Response from Alexia- Guest Relations Department on 26 Jul 2019
Dear Guest We would like to thank you for choosing our resort to spend your holidays and for your feedback in expedia. We are pleased to hear that our hotel met your expectations and we wish to have you back soon again! Kind regards

8/10 Good

Verified traveller

Holiday
Lovely hotel, rooms were pleasant and always clean. Staff were friendly. We only had breakfast at the hotel but the food was nice and there was loads of options
Stayed 7 nights in Sep 2018
Response from Lefaki Maria Guest Relations Manager. on 18 Sep 2018
Dear guest, thank you so much for your high rating we really appreciate it . We really hope to have the chance to accomodate you again in our premises Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've stayed in Greece! The pool is really nice and the restaurant also serves very good food. The only disadvantage is that I wish their pool bar serves food as well, then I would stay whole day by the pool. Location is great, right at the one side of the busy platanias street. Also 5 minutes walk to the beach. Staffs are very nice and friendly. Couldn't recommend more of this hotel!
Stayed 8 nights in Sep 2018
Response from Lefaki Maria Guest Relations Manager. on 18 Sep 2018
Dear guests, thank you so much for your nice feedabck we are delighted to hear that you enjoyed your stay with us and you found our facilities so appealing.It really encourages us to keep up the hard work. We really hope to have the chance to accomodate you again in our premises, Best regards

10/10 Excellent

Mina, Melbourne

An amazing holiday
Platanias village hotel offers great amenities Rooms are spread amongst beautiful gardens with ocean view balconies. The staff were very welcoming and helpful to the very last day. The access to the beach resort is an absolute bonus and we thoroughly enjoyed the Sunday Greek dinner in the roof garden with plenty of Cretan delicacies and the usual Cretan hospitality. Would definitely stay again.
Stayed 4 nights in Sep 2018
Response from Lefaki Maria Guest Relations Manager. on 18 Sep 2018
Dear Mina, thank you so much for your preference towards our hotel and furthermore for your high rating! We appreciate all your nice comments and we really hope to have the chance to accomodate you again in our premises. Kindest regards,

10/10 Excellent

Catherine, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
We had the fortune to stay in Platanias Village, a separate site to the beach resort, but could easily access the other. The village really feels like one. A small reception with very friendly and helpful staff. And we were taken from there to our room on an electric buggy. They were very helpful in rearranging one of the rooms so that my twin teenagers were able to share one of them, I had a really nice double room to myself. The rooms were kept very clean and tidy every day - even after we slept in a couple of times! The rooms all feel like an apartment, with a small kitchen area and doors that open to the outside rather than being along a corridor. The layout of the village is a design of rambling pathways, some a little on the steep side but lifts are available to each level. All the pathways are beautifully landscaped with flowering plants, thyme and trees.We stayed as B&B guests as we prefer to find local restaurants to eat at (and we found very good ones). So we took advantage of the extensive breakfast buffet, pretty much most things you could hope for - fresh breads, fruit and salads. And if you wanted it the cooked food look okay. Between the two resorts there are several swimming pools to chose from, all with small shops where you can buy drinks, snacks, lilos plasters etc etc. The only thing is that, if you have to buy food from the bar/restaurants, it is quite pricey. And we did venture to the beach and found it too crowded for us. A great and relaxing experience
Stayed 7 nights in Aug 2018
Response from Lefaki Maria Guest Relations Manager. on 29 Aug 2018
Dear Catherine, Thank you so much for your warm review it gives us a lot of joy! We want you to know that we remain always at your disposal and hope to have the chance to accomodate you again in our hotel and serve you with the best way! Best regards, Lefaki Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Lefaki Maria Guest Relations Manager. on 9 Sep 2018
THANK YOU! Kind regards

8/10 Good

Helen, Caulfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Lefaki Maria Guest Relations Manager. on 9 Sep 2018
Thank you! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Hotel is in a great location is very well laid out. would recommend to anyone looking for a little more room than the normal European sized hotel room.
Stayed 2 nights in May 2018
Response from Lefaki Maria Guest Relations Manager. on 17 Jun 2018
Dear guests, thank you for visiting our hotel and for your feedback in expedia. We are pleased to hear that our hotel met your expectations and we wish to have you back soon again! Kind regards

8/10 Good

Carl, London

Liked: Cleanliness, property conditions & facilities
Great if you like large, well run hotel complexes
Platanias village resort is one of two "sister" hotels, adjacent to one another, but divided by the coast road. The sister hotel was the Porto Platanias, which is located closer to the beach, however the distance from the sea is marginal, perhaps an additional 3 minute stroll from the village resort. Both hotels complexes are very large, but well appointed. The village resort has one large pool whereas the Porto resort has several smaller ones. Both complexes appear to be relatively new, probably around 10 years old or less, but the feel of the Village hotel is more relaxed as there are plenty of open spaces and "cobbled" walkways whereas the Porto hotel feels somewhat maze like with small piazzas and underpasses throughout If you like spending your holiday on a hotel complex then this may be the place for you as both resorts are well run and offer everything you need - BUT the hotels are set right in the middle of a very commercialised tourist area - and you will see little of the real Crete if you chose to stay at these resorts. It is possible to walk up the mountain to the old village if you wish to do so, (I would recommend this) - but in order to escape the tourist shops, cocktail bars and such, it is necessary to rent a car as the tourist area is extensive. That said the beach was nice, with several beach bars serving good food at reasonable prices. The snorkeling and diving options were worth the money as the sea is beautiful and unspoilt.
Stayed 7 nights in Oct 2017

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and Friendly Resort
Solo 40 year old holidaymaker/Sept 9th to 16th 2017/studio room (up to 3 PAX). Porto Platanias Villiage is a well thought out, recently developed resort, sister to Porto Platanias Beach Resort. Together they have a variety of amenities to suit all clients - gym, spa, pools, shops, restaurants, play areas, car park, etc. The Village had a restaurant that served a buffet style breakfast and lunch. I opted to use the restaurant at the Beach Resort for lunch and stayed at the Village for breakfast as I had booked it for the week. The pool at the village was of decent size, with enough beds for the people during my stay. A medium-sized towel is provided 3 times per week for the sunbeds with a 10EUR deposit. I bought a large towel at the shop to cover more of the bed. The room I had was small; it was ok for one person, but I would've been disappointed if I'd have needed to share. The decor was new and the room cleaned daily. Platanias, as a resort, is a typical holiday resort, with plenty of shops and restaurants. It's 40 minutes from Chania and there are plenty of taxis. The staff at the resort were very helpful and friendly, in particular, Nina and Irini. In all, I'd be very happy to stay there again, though would possibly try the rooms at the Beach Resort.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Week
We had an amazing week at Platanias Village! Great location, very clean, friendly and helpful staff. We couldn't have asked for more!
Stayed 4 nights in Aug 2017

6/10 Okay

majida, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a four star hotel
Never ever in my life have I stayed in a hotel (even as a teenager in hostels) where beds have casters, so whenever you move, the bed moves with you, the mattresses are so uncomfortable, I am not even going to mention the pillows. We were halfboard, the food is plentiful but repetitive, so you get fed up eating the same thing again and again, another matter feta cheese doesnt go with every dish even lasagna and pasta. We paid extra for sea view, not worth it at all, as the hotel is not high, the view is obstructed with roofs, ugly antennas, satellite dishes, water tanks...
Stayed 14 nights in Aug 2017

10/10 Excellent

Westy, Maidstone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location
We were upgraded on arrival from a 1 bedroom apartment to a 2 bedroom apartment which was great. The apartment was fairly spacious, clean with plenty of storage and 2 separate balconies. The kitchen area was very small but had a fridge and 2 ring hob. There were not many plates, only 3 cups and 4 glasses and you would struggle to self cater here, no sharp knife or chopping board. It was fine for us to prepare sandwiches for lunch. We bought a corkscrew/bottle opener as there wasn't one. Might be an idea to bung one in your suitcase ! We also ended up buying washing up liquid, dishcloth and tea towel but all very cheap to buy locally. Ou apartment was in a great location on the second floor facing the back with views up the hill, very quiet except for the cicadas. The pool was lovely, warm and quite big. We tended to use the sun beds on the grassy area which was a bit more spacious. We only ate in the restaurant for breakfast and this was fantastic, with a huge variety, from fruit, to pastries and pancakes, cooked and cold meats, even salad! Fruit juice very watered down but everything else very good. Fresh coffee delicious. Platanias beach is a short walk, 5 minutes away. Nice sandy beach with good snorkelling by the rocks. Boat trips go from the small port. There are a good variety of restaurants to choose from, along the main road, down by the beach and up in the old part of town. Our favourites were Meteoron and Viigli at the top and Waves on the beach.
Stayed 10 nights in Aug 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort in great condition. Clean, nice breakfast buffet. The frequent AC shut off throughout the day can be annoying. Have to reset manually. No food options on site during day unless you have the all inclusive package.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The warmth of the staff makes this hotel. Cleanliness was second to none. Would only encourage a separate pool snack menu for those that don't want 'All inclusive'. Also, desserts would be nice in the cocktail bar. We often came back to the hotel of an evening and wanted a dessert with coffee to sit and relax with.
Stayed 11 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tourist area
Room was very comfortable for my family and I. We liked the modern elements and proximity to the Main Street
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Pools and Beach Access
Very nice hotel - modern & clean, good price. A strong 4* - easily a 4.5* hotel! Would definitely return to this hotel, given the opportunity. • Booked with Breakfast included only - Hotel breakfast offered great variety & tasty food. • Many restaurants, bars & souvenier shops easily accessible along the main road (15 - 25 min walk). • Beach access was fairly close, even though hotel (Porto Platanias Village) is not on the beach. • Great big pool, and access to 2 other pools at Porto Platanias Beach Resort. • Close proximity to city bus that goes to famous Chania (Xania) Port (shopping, restaurants, very characteristic old port area). Bus ride is 25 mins. Price is €2.10 Euro/person per way. • Beach chair loungers affordable €8.00 per 2 chairs & 1 umbrella; staff walk around & offer free watermelon & cold wet naps on beach - very nice touch • Beach water is very calm & refreshing - nice swim area near the hotel only. • Room is very clean - Suite for 3 persons was a little small, but did not spend much time in room - lots to see/do nearby.
Stayed 5 nights in Jul 2017

6/10 Okay

Ana, Venezuela

Liked: Cleanliness, property conditions & facilities
Nice hotel, maybe too big and crowned
Nice hotel, but it wasn't a greek experience. Too big and "American" for my taste, good for families with children. The check in process was slow because they only have one person at the counter.

10/10 Excellent

Lori, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right by the beach loved the pool
Loved the hotel great views friendy staff near everything. Loved the pool only wished it was a little bit warmer though. Will be back.
Relaxing by the amazing pool
From our balcony
The amazing view from our room balcony
Can't wait to go back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Dissapointed
Good location. Good Pool, small but nice and clean. Not a very good selection of meals for the all inclusive. Not able to get WIFI in any of the rooms. You had to go to the lobby if you wanted to get connected. Checking process was not warming at all. Made a few requests and agent did not want to assist. Would not take my family back.

8/10 Good

C, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families,friendly staff
The hotel was exactly what we were looking for -family friendly and close to the beach. The pool and children's playground were perfect for our two year old. The service from staff was excellent throughout and the hotel was clean and comfortable.

10/10 Excellent

Jukka

Stayed 4 nights in Aug 2023
Response from Nancy Guest Relations on 1 Sep 2023
Dear Jukka,We are more than happy to see that you had great moments in our hotel and we met up your expectations! Porto Platanias will be waiting for you in the near future for new adventures!Kind Regards,NancyGuest Relations

6/10 Okay

Alexandre

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Selv lejlighed var perfekt. 2 rigtigt soveværelser, 3 altaner og en fantastisk udsigten. Personalet på receptionen var ok hjælpsom men resten af Personalet og især dem på restaurant område virkede som de slet ikke have lyst til at arbejde. Hotels politik er at man må ikke reserveret solstole ved pool. MEN kl 6:45/7:00 om morgenen var alt reserveret med håndklæder eller af mennesker der selv lå der for at være sikker på at få en plads til resten af dagen. Selv pool området er elendigt, igen plads til at går rundt om poolen fordi folk ligger så tæt på vandet. Så hvis du ville have en afslappet ferie, glem dette stedet. Lidt sørgelige fordi området er pænt, ser hyggeligt ud og er godt placeret... til sidst, lever slet ikke op til hotellet 5 stjerne...
Stayed 9 nights in Jul 2023

10/10 Excellent

Neel Tajchman

Stayed 8 nights in Jul 2023

8/10 Good

Radoslav

Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Tero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Niki Guest Relations on 7 Jul 2023
Dear Tero, On behalf of the management and staff of Porto Platanias Village Resort, we would like to warmly thank you for your preference towards our hotel!It was our pleasure accommodating you and we look forward to welcoming you to Porto Platanias Village Resort soon again! Warm regards

10/10 Excellent

Jan Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Antonia on 13 Aug 2022
Dear Jan, How delighted we are with your review! We are very happy that you enjoyed your stay with us. We look forward being your host once again! With warm regards, Antonia Guest Relations

8/10 Good

Frode Jenssen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell
Flott hotell med fint svømmebasseng og god frokost. Sengene kunne dog ha vært noe mykere.
Stayed 8 nights in Jul 2022
Response from Antonia on 5 Aug 2022
Dear Frode, We are extremely delighted that you had such an amazing experience on your last stay in our resort! We are trying our best to provide a customer service that is beyond your expectations, so we are glad to receive comments like yours! We would like to thank you for your constructive feedback! We respectfully take all comments into consideration, as we always strive to excellence! It was our pleasure accommodating you and we look forward to welcoming you back soon! Warm regards, Antonia Guest Relations

8/10 Good

Marianna

Stayed 1 night in Jul 2022

10/10 Excellent

Essi

Stayed 7 nights in Jul 2022
Response from Antonia on 18 Jul 2022
Dear Essi, We would like to warmly thank you for your preference towards our hotel and for taking time to share your experience here, on Expedia! Providing a hospitality experience that is beyond your expectations is our number one priority, so we are delighted to read that you enjoyed your stay with us! It was our pleasure accommodating you and we hope you will make our hotel your second home! We look forward to welcoming you back to our hotel! Warm regards, Antonia Guest Relations

8/10 Good

Jari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Antonia on 18 Jul 2022
Dear Jari, We would like to warmly thank you for your preference towards Porto Platanias Village Resort! We are really happy that you enjoyed our provisions and services! We are trying our best to provide a great customer service, so we are amazed to see that we have achieved that! We would be very happy if we may welcome you, whenever you decide to come to Chania again. We send you all our best wishes! Warm regards, Antonia Guest Relations

6/10 Okay

Fredrik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
En uheldig opplevelse.
Sikkert et greit sted, men vi hadde en svært dårlig opplevelse. På dag 3 av et opphold på 11 dager så begynte det å dryppe vann fra taket på badet. Taket hang nedover fordi det var så mye vann over. Taket var laget av gips. Jeg trykket forsiktig på taket og det ble hull med en gang og vannet fosset ned på badgulvet. Når vannet hadde sluttet å renne så kom det bare vann av og til under oppholdet. Mistenker at det kom vann ned på oss hver gang noen dusjet i andre etasje, noe som er ganske ekkelt. Jeg regner med at alle hotell kan være uheldig, og at slikt kan skje. Vi sa ifra til resepsjonen og det kom et kar som skulle se på det. Han var på rommet i 10 sekunder også forsvant han. Ingenting ble fikset. Vi fikk ikke nytt rom. Vi fikk ikke noen penger igjen. Vi måtte fortsette å leve med problemet helt til vi reiste hjem(i 6-7 dager). Plutselig rant det vann på deg når du satt på do. Plutselig kom det vann på deg når du pusset tenner. Badgulvet var alltid ganske vått under resten av oppholdet. Min oppfatning av hotellet er at de ikke bryr seg om deg i det hele tatt. Bortsett fra dette så var resten av hotellet ellers greit. Renholderne kom inn 3-4 ganger rundt klokken 9 om morgenen, før vi hadde stått opp. De kan dårlig engelsk og går bare rett inn på rommet selv om du ligger i sengen og sier at de må gå ut.
Stayed 9 nights in Jun 2022
Response from Antonia on 7 Jul 2022
Dear Fredrick, Thank you for taking time to leave a review of your recent stay at our hotel! We are very sorry that you had to experience this incident and we are dissapointed that you felt that the staff did not pay attention to your case. We appreciate you bringing this issue to our attention, as we gratefully take all comments into consideration. We will do our best to work on these details since we always want to improve! We really hope for a second chance so we could prove that our staff, is doing a great job in serving our customers, always within the framework of feasibility! We would be very happy if we may welcome you, whenever you decide to come to Chania again. Best Regards, Antonia Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Antonia on 24 Jun 2022
Dear guest, We would like to warmly thank you for your preference towards our hotel! I am delighted that you enjoyed our provisions and services and we are looking forward to welcoming you back to our hotel! Warm regards, Antonia Guest Relations

8/10 Good

ARNAUD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un mini bateau de croisière !
Hôtel très grand, (avec 4 piscines) coupé en 2 par la route et sonnant dans la mer. Aucune vue depuis les chambres (partie supérieure à la route). Buffet du ptdej et dinner très correct et large choix renouvelé chaque jour. Ca reste un bon gros hôtel pour la masse... type Costa/msc!
Stayed 4 nights in Oct 2021
Response from Anne, Guest Relations Department on 25 Oct 2021
Dear ARNAUD, Thank you very much for staying in our premises and for taking the time to review our hotel. We are extremely delighted that we accomplished to live up to your expectations and you had a lovely and relaxing stay with us. We wish to welcome you back soon!

6/10 Okay

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2021
Response from Anne, Guest Relations Department on 11 Oct 2021
Dear Jukka, Thank you for your stay in our premises. We wish you had an enjoyable stay and we will welcome you back someday!

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khiboii på ferie
Gode værelser, rigtige fine toiletter og rigtigt gode faciliteter
Stayed 7 nights in Aug 2021
Response from Anne, Guest Relations Department on 24 Sep 2021
Dear Martin, We would like to warmly thank you for your recent stay in Porto Platanias Beach Resort and for taking the time to write us a review. We are extremely delighted reading that your stay with us was flawless and that you enjoyed the room you were given. We wish to welcome you back someday soon!

8/10 Good

DVORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נעים
מלון מקסים לא על החוף אך קרוב אוכל טעים מאוד
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Oct 2019
Response from Antonia on 2 Aug 2022
Dear guest, We would liek to warmly thank you for the high rating we really appreciate it. It was our pleasure accomodating you and we definately look forward to welcoming you back to our premises! Kind regards, Guest Relations' Department

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Kommunikaatio hlökunnan välillä.....tuntui ettei tieto kulje eteenpäin....
Stayed 10 nights in Sep 2019
Response from Alexia-Public Relations on 2 Oct 2019
Dear guest, First of all we would like to thank you for your time to write your comment and rate us in Expedia regarding your last stay in our Resort. As we never faced these type of complain as our profesional staff provides the best services in our guests and since you dont give us more informations about your name and reservation we would like to thank you for your time.

10/10 Excellent

veijo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rauhallinen hyvä hotelli
Hotellissa erittäin hyvä palvelu, kohtalaisen iso uima-allas, hyvä aamiais-buffet
Stayed 7 nights in Sep 2019
Response from Alexia-Guest Relations on 2 Oct 2019
Dear veijo , thank you for visiting our hotel and for your feedback in expedia. We are pleased to hear that our hotel met your expectations and we wish to have you back soon again! Warm regards

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Davvero valido!
Tutto assolutamente perfetto! Struttura molto valida e ben organizzata. Personale gentile e disponibile. Ottima posizione sulla costa. Cibo e bevande con ampia scelta. Pulito e confortevole
Piscina
Veduta
Veduta
Stayed 6 nights in Sep 2019
Response from Alexia-Guest Relations on 2 Oct 2019
Dear Marco , Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation in our hotel!We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,