Great Pulteney Street

The staff is very kind and the location was central to most things.

Good basic guest house with friendly reception

If I’d had to stay in the room I was initially given this would be one star and I would not have stayed. Dark, dingey and overlooking a brightly lit internal corridor. Empty cups and wine bottles at the foot of the stairs outside the door. A welcome message for someone else dated the day before on the desk.Huge amount of noise coming from the event in the main room. Basically, if you are allocated a mews room, even an upgraded one, make sure it’s not on the first floor! Flo on reception made all the difference and quickly sorted everything out for us and a new room on a higher floor. Housekeeping missed us the following day so we had to request it, which was okay, but they still didn’t make the beds which was a little disappointing as that’s part of what’s great about a hotel stay. All in all the staff make this hotel acceptable. The rooms etc could do with a similar amount of care and attention…and maybe ditch the internal corridor-facing rooms?