Search Hotels Near Great Pond, Torbay

"bad service"

"Renovations were being done so many amenities were unavailable"

"Room was great, staff were all very friendly and helpful."

"Did not have breakfast. Parking was great"

"While the hotel is lovely and decorated modern my, their staffs ability to fill requests seem limited. I requested a specific room in the old building on the corner on top floor and requested if that was not available a room anywhere in the new building would be my second choice. Spoke to the hotel the day before arrival. Rep on the phone advised that rooms would be assigned 9am the morning of arrival. When we arrived I found that we were assigned the room next to my requested room as it was still occupied from the evening before and would not be available until the next day. . I asked if we could be assigned a room in the new building as per my request. He said there were no rooms available. Hard to believe there were no rooms available on the morning that they were assigned. There were many people Checking in when we were, and throughout the rest of the evening. Unless everyone had requested the same I’m sure there was one room. Meanwhile the customer service rep kindly offered to upgrade us at a charge if we wanted to move to the new building in a suite. 😡. We returned to the room next the the one we requested… the carrot just dangled in front of us. 🙄"

"Friendly staff. Stayed on my Birthday and they gave me a little gift, thought that was very nice. Wish the meal voucher did include drinks though."

"We didn't have breakfast there but the parking was safe and very clean. "

"Cachet unique"

"Very friendly. Nice stay"