โรงแรมใกล้กราสเลค, ฟลอเรนซ์

"Horrible! Drove since 8am with dog in car. Arrived at 330pm and went to see when we could check in. Was told we were too early (336) and wouldnt even tell is if we were able to check in at 4. Literally made us wait 22 minutes plus additional 15 waiting in line to be told our 4pm reservations weren't going to be ready until 6pm. At 630pm Maggie at the front told us we may not be able to check in until about 930 or 10pm because cabins weren't ready. She was inhospitable and actually walked away...