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"Rooms were nice and clean but we had an annoying noise coming from an air vent inside a wardrobe that drove us wild, made them aware and they attempted a bodge to cover it up but it still persisted and spoiled our sleep. The only other complaint is when we were dining a family with young children had been eating beside us and the kids had food on the floor, due to the hot weather there were a lot of flies about and they were congrigating around the food on the floor. This was like this the whole...

"Front Reception was excellent! From that point on everything went down hill. A very run down room with a dirty window looking over the car park. Threadbare carpet and frayed edges of the mattress hanging down. Dated decor and a less than pristine bathroom with a disgusting non slip mat! Really! Loud music played in the breakfast room. Cold plates - Coffee like dishwater The morning server looked like she slept in her clothes with a straggly pony tail and un-ironed shirt. I already informed the...

"The room was neat and tidy yet very little space for a double room, more like a single room. Some staff were more conscientious than others at breakfast time. The menu was more akin to a good pub rather than a nice hotel. The setting was superb but the property was undergoing refurbishment which spoilt it a bit."

"Such a relaxing stay! Huge room with comfortable beds and plentiful tea and coffee facilities - especially nice local touch using Herdy mugs. Spa and pool were very nice, and lovely outdoor spaces to relax right on the lake. Would have loved more time to spend a lazy afternoon in the cosy surroundings getting lost in a book. Good cooked breakfast, my husband especially enjoyed the smoked haddock and poached eggs. Would love to come back and stay longer next time!"

"Great atmosphere, great staff, lovely place to stay. "

"The hotel has a wonderful location overlooking Grasmere, the rooms are spacious and comfortable and the staff were all very friendly and helpful. Would certainly recommend staying here."