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Reviews of Clarion Inn Grand Junction

2.5 out of 5
Clarion Inn Grand Junction
755 Horizon Drive, Grand Junction, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1097 reviews" "
Rating 8 - Good. 296 out of 1097 reviews" "
Rating 6 - Okay. 108 out of 1097 reviews" "
Rating 4 - Poor. 47 out of 1097 reviews" "
Rating 2 - Terrible. 27 out of 1097 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maclovio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in May 2024

10/10 Excellent

Randy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Brenda took care of us very well.
Stayed 1 night in May 2024
Response from Tracy S., GM on 21 May 2024
Randy, Our goal at Clarion Inn Grand Junction is to make sure that all of our guests enjoy excellent service and comfortable accommodations. It's delightful to know that you found Brandi to be welcoming and helpful during your visit. We truly appreciate the kind words and hope you'll join us again soon.

2/10 Terrible

Uri

Travelled with family
Disliked: Amenities, property conditions & facilities
very old. beds need to be replaced. they creaked & were very uncomfortable. the rooms were old & outdated. the bathrooms need updated
Stayed 2 nights in May 2024
Response from Tracy S, GM on 20 May 2024
Uri,Thank you for taking the time to share your thoughts about our hotel. We know you have a lot of choices out there and so sorry that we did not meet your needs.

4/10 Poor

Dolores

Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of the worst hotels we have stayed at. We have stayed in 9 hotels in 15 states over the last year. This was the worst. The room was so hot the air conditioner was not working. We waited almost 4 hours to see if the room would cool down and it did not. We were told the sun hits this room. It was 8pm sun was setting. We told them the air conditioner wasn’t blowing cold air, their solution was giving us a fan. We got there at 2 rooms are still being cleaned check in is at 4 but come back at 230 to see. We went back at 3 and they told another person not until 4, so we didn’t ask. Are you trying to tell me that every room is occupied, I think not. We get into our “hot” room AC isn’t on fridge isn’t on. If you were cleaning our room because we were waiting maybe you should have had the air on. The front desk people were poor at best, rude and condescending. Fortunately we only were there for about 12 hours. The maintenance man was the most professional person we encountered. He got us the fan asked if we wanted to change rooms and said call back if we need anything else.
Response from Tracy S., GM on 21 May 2024
Dolores,I want to apologize that we did not meet your expectations. A hotel is defined by the quality of the service it provides to its guests. Consequently, it’s disappointing to learn that you were unhappy. Please accept my sincere apology. I hope that you will give us another opportunity in the future to right the wrongs you experienced. Thank you for the feedback.

10/10 Excellent

Angie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Tracy S., GM on 20 May 2024
Angie,Thank you for the wonderful rating. We hope to see you again the next time you visit Grand Junction.

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice now. The staff is a whole different level of kind and friendly. I adore them! Breakfast is always good. They always have eggs, meat, biscuits, hasbrowns, gravy, waffles, bagels, pastries, and the basics of course! The pool area is well taken care of and this is just a great place to stay!
Stayed 1 night in May 2024
Response from Tracy S., GM on 20 May 2024
Mackenzie,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We pride ourselves on keeping our hotel clean and well maintained and in providing excellent service to all of our guests. We appreciate the compliments and are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little old but very clean and well maintained. The staff was very friendly and eager to help. They had a very good hot breakfast. Reasonably price compared to other hotels in the area well worth the stay.
Stayed 1 night in May 2024
Response from Tracy S., GM on 20 May 2024
Eugene,We appreciate all reviews and are grateful to receive your kind feedback about your recent visit. We're so glad that you enjoyed our hot breakfast and overall stay. We look forward to seeing you again the next time you are in Grand Junction..

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean. It is an old building and you can only do so much without a full remodel but that being said it does not look shabby. It is a bit noisy as there was a large gap around the door. I found ants on a chip I hadn’t realized I’d dropped the night before. The front desk told me they had been battling that issue lately. She offered to have maintenance come to my room but that was it. I did not eat breakfast there so I can’t attest to that. The cleaner they use is very heavily scented, to the point that my clothes and suitcase smelled like it when I returned home. If you are sensitive to strong odors and cleaners that may be an issue. It was affordable, the staff was friendly, the area is safe, but it does have some small issues. Overall not the worst place I have stayed.
Stayed 3 nights in May 2024
Response from Tracy S., GM on 17 May 2024
Jennifer, Thank you for taking the time to share your thoughts concerning our hotel. Your feedback is very important to us. We appreciate the compliments and concerns. We will be using your feedback to improve the stay for future guest including you and your family. We hope that you will give us another opportunity in the future.Tracy S, GM

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tracy S, GM on 17 May 2024
Sue,Thank you for staying with us and the wonderful rating. We hope to see you again soon.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I visit my daughter to college. We love the staff and the pool are is fun! Breakfast is also quite good.
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 15 May 2024
Kara,Thank you for choosing to stay with us, we are happy you are a return guest!

10/10 Excellent

Chien Chien

The bath towels are too old
Stayed 1 night in May 2024
Response from Tracy S, GM on 17 May 2024
Chien Chien,Your feedback regarding your stay is important to us and your constructive feedback will be shared with our team. We value your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff were very polite and friendly
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 15 May 2024
Larry,Thank you for staying with us, we will let our staff know they are doing a great job!

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was average, needs update
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 12 May 2024
Mary,Thank you for staying with us and for your feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities
Quiet with a hearty breakfast.
Stayed 1 night in May 2024
Response from Tracy S, GM on 9 May 2024
Thank you for your compliments on our tasty breakfast. We look forward to seeing you again soon.

6/10 Okay

Jeri

The room was comfortable and clean. The breakfast was good with a nice spacious area to eat in.
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 7 May 2024
Thank you for your feedback.

4/10 Poor

Judith

Liked: Staff & service
Disliked: Property conditions & facilities
Good front desk experience, but an old, outdated property in need of an overhaul marred our experience. Paint chips everywhere, imbedded grime around door handles and light switches, and colossally wrinkled curtains gave our room an unkempt look.
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 7 May 2024
Judith,Thank you for staying and for your feedback. We will look into the issues you experienced.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Near interstate.
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 7 May 2024
David,Thank you, we are happy you enjoyed your stay!

2/10 Terrible

Mishele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is questionable. There is someone literally conducting surveillance in the parking lot, and free breakfast requires tickets—presumably because people off the street just roam in? My check in took forever because the reservation from Expedia was delayed. Staff was friendly but rigid about rules.
Stayed 1 night in May 2024
Response from Tracy S, GM on 6 May 2024
Mishele,I would like to apologize for the problems you experienced during your stay. Normally we are an enjoyable and relaxing place to stay. We hope that you will give us another opportunity to provide you with a much better guest experience in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice access to pool area as well as seating areas. Plenty of room.
Stayed 3 nights in Mar 2024
Response from SJ, Operations Manager on 5 May 2024
Michael, We are happy you enjoyed your stay and the pool.

10/10 Excellent

Helen M.

Liked: Cleanliness, staff & service, property conditions & facilities
Only had one elevator a long walk from where the room was located. I was put on the second floor and had to climb 13 steps with a heavy suitcase this was not good other then that everything else was fine.
Stayed 1 night in May 2024
Response from SJ, Operations Manager on 5 May 2024
Helen,Thank you for staying and for your feedback.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
I just love everything about this Clarion
Stayed 2 nights in Apr 2024
Response from Tracy S., GM on 1 May 2024
Kim, Our goal at Clarion Inn Grand Junction is to make sure that all of our guests enjoy excellent service and comfortable accommodations. We are so glad your time with us met your expectations. Please come back soon.

8/10 Good

Elliott

Liked: Cleanliness, staff & service
It is not really a 3-star hotel, maybe it was 20 years ago. Also, the "free" breakfast was sub par for a 3-star hotel. The room was nice but dated.
Stayed 1 night in Apr 2024
Response from Tracy S, GM on 30 Apr 2024
Elliot,Thank you for your feedback. We hope to see you again the next time you visit Grand Junction.

8/10 Good

Ross

Travelled with family
Liked: Staff & service, property conditions & facilities
Just a little noisy
Stayed 1 night in Apr 2024
Response from Tracy S., GM on 26 Apr 2024
Ross, Thank you for taking the time to share your thoughts about our hotel. We hope to see you again the next time you visit Grand Junction.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff up front!! Chelsea was awesome at the desk with help!! Loved the breakfast, gym. Great place to stay.
Stayed 3 nights in Apr 2024
Response from Tracy S., GM on 26 Apr 2024
Michael, Thank you for taking the time to share such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to your next visit to Grand Junction.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities
Old and getting ran down.
Stayed 1 night in Apr 2024
Response from Tracy S., GM on 26 Apr 2024
Troy,Thank you for your stay and feedback. We hope to see you again the next time you are in Grand Junction.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 21 Apr 2024
Ashely,Thank you for staying with us!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 21 Apr 2024
Paul,We are happy the hotel was quiet for you!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cheap stay. Breakfast is a good variety. Took was kind of stinky. Like it was once smoked in. Building is a little dated but would stay again.
Stayed 2 nights in Apr 2024
Response from Tracy S., GM on 15 Apr 2024
Mark,Thank you for taking the time to share your thoughts about our hotel. We know you have a lot of choices out there and we are so glad you chose us.

8/10 Good

Alexander

Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 5 May 2024
Alexander,Thank you for staying with us!

4/10 Poor

Boojee

Liked: Staff & service
Disliked: Cleanliness
Dust bunnies hanging all over the popcorn ceiling
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 15 Apr 2024
Thank you for your feedback, we have responded to your previous review.

4/10 Poor

Boojee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The popcorn ceilin for a couple who are comprimizedg in our room had strings of dust hanging from the whole ceiling!not g oo
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 15 Apr 2024
Thank you for your feedback. I will be checking this. Thank you for bringing it to my attention.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
The bathtub didn’t drain well
Stayed 2 nights in Feb 2024
Response from SJ, Operations Manager on 15 Apr 2024
Rhonda,Thank you for bringing this to my attention. I will be contacting our maintenance department to get this corrected.

10/10 Excellent

Josvany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from SJ, Operations Manager on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Rober

Business traveller
Liked: Property conditions & facilities
Quite and comfortable.
Stayed 1 night in Apr 2024
Response from Tracy S., GM on 10 Apr 2024
Rober,Your kind words put a smile on our faces! We love to know that our guests enjoyed their stay with us, and we thank you for taking the time to share your feedback. We hope to see you again the next time you visit Grand Junction.

10/10 Excellent

libby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was exceptionally large. Property itself is old and could use a refresh.
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 9 Apr 2024
Libby,Thank you for your feedback. We are scheduled to start renovations very soon!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids. The pool was fun. Convenient location. Good breakfast.
Stayed 2 nights in Apr 2024
Response from SJ, Operations Manager on 9 Apr 2024
Sarah,Thank you for staying with us! We are happy your family enjoyed their stay!

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice older facility. Needs a restaurant.
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 9 Apr 2024
Irene,Thank you for staying with us. We should have a new restaurant in place very soon!

6/10 Okay

Erin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 9 Apr 2024
Erin,I am sorry we failed your expectations. I will be looking into the issues you experienced.

10/10 Excellent

Daniel, Moab

Travelled with family
Liked: Amenities
Nice beds and pillows. Great breakfast and pool
Stayed 1 night in Apr 2024
Response from SJ, Operations Manager on 9 Apr 2024
Daniel,Thank you for staying with us!

8/10 Good

Bruce

Stayed 1 night in Apr 2024
Response from Tracy S., GM on 26 Apr 2024
Bruce,Thank you for your stay and kind rating. We hope to see you again soon.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Response from Tracy S., GM on 5 Apr 2024
Jamie, Thank you for making us a part of your adventure! It sounds like your stay here at Clarion Inn Grand Junction was perfect for your needs and we're thrilled to hear it. We look forward to your next visit.

10/10 Excellent

Teresa

Travelled with partner
The room had a horrible smell of cigarettes. The room was clean though. I would ask for another room in the future because of the cigarette issue.
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 5 Apr 2024
Teresa,We loved having you here at Clarion Inn Grand Junction. Thank you for the feedback and our apologies for the cigarette smell in your guest room. We hope to see you again.

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle staff and front desk staff was prompt & helpful for a night transport. Breakfast was hot & complete. I stay whenever needed for Grand Junction CO airport.
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 5 Apr 2024
Ethel, Thank you so much for your positive feedback. We pride ourselves on having a very convenient and quick airport shuttle. The last thing you need or want after a long day of traveling is to wait any longer. We look forward to seeing on your next visit to Grand Junction.

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a second night and were able to book as soon as we checked in! Did laundry and took a day off in this awesome town!
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 1 Apr 2024
Judy & Jerry, Thank you so much for your stay and kind words. I'm very pleased that you enjoyed your stay with us and hope to see you again soon on your next trip to Grand Junction.

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property served our needs well. We needed a day off from travel to do our laundry and just take a day off. The staff were very helpful. Needed to get our room moved, between our two nights because we extended. They were willing to let us stay in the same room but for some reason I was not able to sleep in that room, and just felt a different room would be better for me. They were very accommodating. It's nice to have an elevator to be able to get our things upstairs. Rooms for clean beds were comfortable, breakfast was fine.
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 29 Mar 2024
Judy & Jerry, Thank you for taking the time to share such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and are very glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Simply a stop over.
Stayed 1 night in Mar 2024
Response from Tracy S, GM on 29 Mar 2024
Dave, Thank you for taking the time to share your thoughts about our hotel. We hope to see you again the next time you visit Grand Junction.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 29 Mar 2024
Susan, We appreciate all reviews and are grateful to receive your kind feedback about your recent visit. We look forward to you staying with us again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient living, leisure and play area.
Stayed 1 night in Mar 2024
Response from Tracy S., GM on 26 Mar 2024
Joseph, Thank you for taking the time to share your thoughts concerning our hotel. We are so glad you enjoyed you’re time here. We look forward to seeing you again in the future.

8/10 Good

Todd

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Mar 2024
Response from Tracy S., GM on 25 Mar 2024
Todd,Thank you for your stay and kind rating. We hope to see you again the next time you visit Grand Junction.