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Reviews of Hill Top Motel & Restaurant

2.5 out of 5
Hill Top Motel & Restaurant
131 Madawaska Rd, Grand Falls, NB

Reviews

8.8

Excellent

Rating 10 - Excellent. 487 out of 923 reviews" "
Rating 8 - Good. 324 out of 923 reviews" "
Rating 6 - Okay. 70 out of 923 reviews" "
Rating 4 - Poor. 26 out of 923 reviews" "
Rating 2 - Terrible. 16 out of 923 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views
Stayed 1 night in May 2024
Response from Chad Ouellette on 20 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you stay here with us again sometime in the near-future! :)

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chad Ouellette on 21 May 2024
We're glad you enjoyed your stay here with us! We do look forward to potentially see you stay here with us again sometime in the near-future! :)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chad Ouellette on 20 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you stay here with us again sometime in the near-future! :)

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chad Ouellette on 19 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you stay here again with us sometime in the near-future! :)

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay the onsite restaurant was very convenient and the front desk staff were friendly and helpful. we loved our balcony overlooking the falls, and our only down side was the bed was a bit hard, but otherwise the room was clean and affordable.
Stayed 1 night in May 2024
Response from Chad Ouellette on 21 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you potentially stay here with us again sometime in the near-future! :)

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price
Stayed 1 night in May 2024
Response from receptionist Aiden on 16 May 2024
Thank you for staying with us , glad you liked it , see you on your next trip aroud.

8/10 Good

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated on our way.
Stayed 1 night in May 2024
Response from Chad Ouellette on 15 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you stay here with us again sometime in the near-future! :)

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location. The actual Falls were worth seeing. With a viewing platform, tourist bureau and museum nearby made for a nice visit.
Stayed 1 night in May 2024
Response from Chad Ouellette on 13 May 2024
We're glad you enjoyed your stay here with us! We do look forward to seeing you stay here again sometime in the near-future! :)

10/10 Excellent

Dominic

Stayed 1 night in May 2024
Response from Chad Ouellette on 13 May 2024
We're glad you enjoyed your stay here with us! We do look forward to see you potentially stay here with us again sometime in the near-future! :)

8/10 Good

Angela

Travelled with family
Liked: Property conditions & facilities
It’s our fourth stay. Love the hotel and the restaurant.
Stayed 1 night in May 2024
Response from Hailey, receptionist on 11 May 2024
We're pleased to hear you enjoyed your stay!We hope to see you soon.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Parking was awkward, the room was very small, the toilet ran noisily half
Stayed 1 night in May 2024
Response from Janie, Manager on 7 May 2024
We are sorry to hear this.Hope you still like the cleanest and comfort of the room.

10/10 Excellent

Wynanne, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the falls
Stayed 1 night in May 2024
Response from Janie, Manager on 6 May 2024
thank you for staying with us!we are glade to ear that you enjoy your stay.

10/10 Excellent

Wayne, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
good place to ssay
Stayed 1 night in May 2024
Response from Janie, Manager on 7 May 2024
Thank you for staying with us.hope to see you your next time around.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in was really easy, the staff called beforehand to make sure I was able to get sorted when I got here. The rooms are clean and cosy as well.
Stayed 1 night in May 2024
Response from Chad Ouellette on 5 May 2024
We're glad you enjoyed your stay here with us! We're looking forward to seeing you stay here with us again sometime in the near-future! :)

8/10 Good

Robyn

Liked: Staff & service
Nice and inexpensive place to stop while traveling.
Stayed 1 night in Apr 2024
Response from Janie, Manager on 29 Apr 2024
Glade you liked it !hope to see you back in the near future

2/10 Terrible

Cheryl

Travelled with partner
Disliked: Property conditions & facilities
Although the room was very clean, there were various issues that needed attention in the room. Toilet would not flush, shower water temperature adjustment was broken. The room was dated but very clean. Late check in consisted of a key in an envelope in a mail box. Registration desk was closed and no one to call. We did discuss concerns at checkout, but only an apology and if we stayed again to ask for a different room away from the highway. It was very noisy all night and had vey little sleep! We had room 20 the room closest to the highway and noted there were several other rooms available when we arrived. We booked this hotel room through Expedia! I would not suggest this location and very disappointed with our stay.
Stayed 1 night in Apr 2024
Response from Natasha, supervisor on 25 Apr 2024
We're so sorry you had a bad experience, If anything is broken in the room and it's not visible to the eye if the previous clients doesn't tell us there's no way we're able to fix it without knowing. When you book with expedia they choose your room, as soon as you click to book it the reservation automatically goes into a room. If you do ever stop back again in the near-future and you book trough expedia, please give us a call and ask for a room that is further away from the road and we will do our best to help you with your special request!:) However it is written on expedia that we close at 9PM, we do have a late check-in process, incase of any emergencies you can call the front-desk(after 9PM the calls a forwarded to management) or the emergency # that written a little bit everywhere outside or in the rooms. We do apologize again!

8/10 Good

maureen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was pleasant and convenient. Hard to reach by telephone, we eventually got through but the call kept dropping.
Stayed 1 night in Apr 2024
Response from Chad Ouellette on 21 Apr 2024
We're glad you enjoyed your stay here with us! We do hope to see you stay here with us again, sometime in the near-future! :)

10/10 Excellent

Jordan

Cool vibe
Stayed 1 night in Apr 2024
Response from Natasha, supervisor on 20 Apr 2024
We're super happy that you enjoyed your stay, we do hope to see you again in the near future!!

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Booking through Expedia we chose a room with a Queen bed. Due to my wife’s back and we’re not 20. We have a dog and I entered that when booking. Get to hotel and were told no pet rooms available with a Queen (only have one) and that we would have to pay a pet fee even though our dog is a service dog. Young lady at desk was quite rude about everything and said “we’d have to prove he was a service dog and still pay a fee anyway.” I said I have his service vest and was told “not good enough”. I told her that was illegal and was told “I’d have to modify my attitude”. ???? I’m the guest and had driven 10 hours to get there and my only choices were to take a double bed or contact Expedia to get a refund and go somewhere else. Seriously horrible customer service. We will never go back and will tell everyone we know how we were treated. Terrible. Too bad as we were there last year and did not have the same treatment. She blamed Expedia and me.
Stayed 1 night in Apr 2024
Response from Chad Ouellette on 16 Apr 2024
We're terribly sorry to see that your stay here was not up to your expectations. As per policy, when you do reserve a room with us, you would need to call the property to let the hotel staff know about you bringing your pet in a timely manner in-order for us to put you in the room that your requested and per availability. The policy is also written on Expedia's side as well.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean. We also had breakfast and supper at the rest of the motel, and the food was amazing! The waitresses serving, 3 we met were very friendly, efficient and fast at their job, speaking fluently French and English. 🙂
Stayed 2 nights in Apr 2024
Response from Janie, Manager on 15 Apr 2024
Thank you for taking the time to share with us your experience at our facility. we are glade to heard that you have become a regular guest.see you next time around! :)

10/10 Excellent

Reid

Travelled with partner
Lovely location and great restaurant
Stayed 1 night in Apr 2024
Response from Chad Ouellette on 14 Apr 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay with us again sometime in the near-future! :)

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very cozy and then having the dining room was such an asset . The food was absolutely delicious . They also supplied the special glasses for the eclipse and it was awesome .I would definitely stay there again
Stayed 1 night in Apr 2024
Response from Natasha, supervisor on 10 Apr 2024
We're so glad that you enjoyed your stay, We do hope too see you again in the near-future!!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we travel through New Brunswick
Stayed 1 night in Apr 2024
Response from Natasha, supervisor on 23 Apr 2024
we're glad you enjoyed your stay! we hope to see you n the near-futur!

6/10 Okay

Angela

Liked: Cleanliness, staff & service
A great stop for an overnight when travelling. Clean and staff were friendly and accommodating. Queen bed was a bit hard, but that’s a personal preference. The room we were in (20) backed and sided on to a major local road and because I’m a light sleeper I heard vehicles all night. My husband slept through. All in all a good clean hotel for a reasonable rate. Would return if in the area and would recommend to any looking for accommodations in Grand Falls. Particularly enjoyed the on-site restaurant, food and local entertainment were great.
Stayed 1 night in Apr 2024
Response from Chad Ouellette on 6 Apr 2024
We're glad your stay here with us went well! The road next to the room you were in is one of the main roads here in Grand Falls, so it does tend to get busy and noisy at times. We do, however hope to see you stay here with us again sometime in the near-future! :)

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the top of the falls from the units in the south building! Comfortable unit.
Stayed 1 night in Apr 2024
Response from Chad Ouellette on 6 Apr 2024
We're glad you enjoyed your stay here with us! We're looking forward to seeing you potentially stay here with us again sometime in the near-future! :)

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and the dining was good
Stayed 1 night in Mar 2024
Response from Chad Ouellette on 3 Apr 2024
We're glad you enjoyed your stay here with us! We're looking forward to seeing you potentially stay with us again sometime in the near-future! :)

8/10 Good

Vincent, Casselman

Liked: Cleanliness, staff & service, amenities
Stayed there to walk around fall & view and i totally enjoyed it.
Stayed 1 night in Mar 2024
Response from Chad Ouellette on 28 Mar 2024
We're glad you enjoyed your stay here with us! We're looking forward to seeing you stay here with us again sometime in the near-future! :)

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was clean.
Stayed 2 nights in Mar 2024
Response from Natasha, supervisor on 24 Mar 2024
We are happy that you enjoyed your stay, We look forward seeing you in the near- future.:)

6/10 Okay

Ashraf abu

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst 1st day waitress in the world. When your hungry it's worse ten times. Super cold soup and food we litterally got out of our chairs 6 times to remind them that we were there. 😫 Hotel sheets were soiled and we got moved to another room. Heat unit fan would not shut off all night. Then fridge compressor had its turn keeping me awake. In room coffee machine didnt work. I would try it again since its a nice location.
Response from Chad Ouellette on 24 Mar 2024
We're terribly sorry to hear that your experience wasn't up to expectations... The restaurant and the hotel are not under the same company and operate as two separate businesses. We will address all other issues involving the hotel accordingly. We do hope to potentially see you stay here again with us, sometime in the near-future! :)

6/10 Okay

Scott

Liked: Staff & service
Noisey
Stayed 1 night in Mar 2024
Response from Janie, Manager on 12 Apr 2024
Than you for taking the time to shard with us your experience.We are sorry to hear. Would you let us know what was the noise about so we can maybe be able to fix the problem or help other client in the future.

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Chad Ouellette on 25 Mar 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us sometime in the near-future! :)

8/10 Good

Gilles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great
Stayed 2 nights in Mar 2024
Response from Chad Ouellette on 17 Mar 2024
We're glad you enjoyed your stay here with us! We look forward to you staying here with us sometime in the near-future! :)

10/10 Excellent

Sebastian

Stayed 1 night in Mar 2024
Response from Chad Ouellette on 1 Apr 2024
We're glad you enjoyed your stay here with us! We're looking forward to seeing you stay here with us again sometime in the near-future! :)

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Mar 2024
Response from Janie, Manager on 8 Mar 2024
Thank you for taking the time to shared with us your experience.we are glade to see you like your stay.we hope to see you on your next trip.

10/10 Excellent

robert h

Liked: Cleanliness, staff & service, property conditions & facilities
good value - friendly staff
Stayed 1 night in Mar 2024
Response from Janie, Manager on 8 Mar 2024
Thank you for taking the time to shared with us your experience.we are glade to see you like your stay.we hope to see you on your next trip.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for this was good value for the money
Stayed 1 night in Feb 2024
Response from Chad Ouellette on 25 Feb 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us again sometime int the near-future! :)

2/10 Terrible

AMANDEEP

Disliked: Cleanliness, staff & service, property conditions & facilities
no one here at front desk when i was there for check in whole night i sleep in my car
Stayed 1 night in Feb 2024
Response from Chad Ouellette on 18 Feb 2024
We're terribly sorry to hear about that... We close the motel around 21:00 hrs and re-open at 08:00 hrs. During the evening when we are closed, if guests have a reservation with us, we have a paper posted on the door outside for our late arrivals explaining where their keys are located. They're located in a black box next to the reception door with an envelope with the guest's name on it as well with their keys.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value, great restaurant and great staff
Stayed 1 night in Feb 2024
Response from Chad Ouellette on 6 Feb 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us again sometime in the near-future! :)

6/10 Okay

Karina

Travelled with family
Liked: Cleanliness
The rooms are very clean but it is an old motel that was modestly renovated over time. I asked for an iron and ironing board and they provided it promptly. If you are looking for a clean room and a bed at a more affordable price without much fuss, this will work fine.
Response from Natasha, supervisor on 2 Feb 2024
Thank you for your feedback! The motel is own by different and new ownership and they are planing on renovating everything a little by little over the next few years!:) We do hope to see you again in the near-futur.

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrêt dodo abordable et propre
Arrêt dodo entre les Îles de la Madeleine et Montréal ! Très propre, matelas confortable, restaurant rapide et burger très bon. Préparation du repas et appel à la chambre pour dire quand c’est prêt: avons apprécié cette attention.
Stayed 1 night in Jan 2024
Response from Chad Ouellette on 28 Jan 2024
Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous ! Nous sommes impatients de vous voir séjourner à nouveau ici avec nous dans un avenir proche ! :)

6/10 Okay

David

Response from Chad Ouellette on 28 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us again sometime in the near-future! :)

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Jan 2024
Response from Chad Ouellette on 28 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us again sometime in the near-future! :)

6/10 Okay

Rob

Liked: Cleanliness
Caught in a snow storm, checked in was quick and the onsite dining was real friendly.
Stayed 1 night in Jan 2024
Response from Chad Ouellette on 16 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here gain sometime in the near-future! :)

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chad Ouellette on 16 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here gain sometime in the near-future! :)

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chad Ouellette on 16 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here gain sometime in the near-future! :)

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 times. Great place!
Response from Chad Ouellette on 16 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here gain sometime in the near-future! :)

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chad Ouellette on 16 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here gain sometime in the near-future! :)

8/10 Good

Bernadette

Stayed 1 night in Dec 2023
Response from Chad Ouellette on 7 Jan 2024
We're glad you enjoyed your stay here with us! We look forward to seeing you stay here with us again sometime in the near-future! :)

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to late in the day to see much. Narrow sidewalks and dark streets make for unsafe walking. Didn't think ahead about difficulty finding dinner on Boxing day ...
Stayed 1 night in Dec 2023
Response from Chad Ouellette on 7 Jan 2024
We're sorry to hear about the difficulties you have faced during your reservation...