"I absolutely loved this Hotel. It was quiet, quaint, and the breakfast was amazing. It's right next to a grocery store and about a 15 minute walk to a bus stop. I'm American, so I may be wrong about the bus stop. Always check.
The room was clean and perfect. The staff were warm and helpful. I'm definitely coming back the next time I'm in Ferrara. Grazie! "
"I am a usual customer, but this time there was no heating at the hotel on the first night and the room temperature was 18C. To me that is unacceptable. I have requested additional electric heater, but it was not available. It was a rough night and for a 4 star hotel it is unacceptable to have such conditions."