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"The one fault is paying for parking when you're a handicap."

"I have never had a bad experience like this. When we arrived we had to check in on a webcam/computer with someone remote. Then I went to the room. The entire outside of the hotel smelled like stale beer as we went to open the door. Then we went into our room. It was dirty and the beds were not properly made. The floor was dusty, the the bathroom was filthy. The beds were not double as I had paid for but XL twins. The room was tiny. I couldn’t get someone at the front desk to see about changing...

"Convenient location and the staff very attentive."

"1st day went to office to decline room service came back from breakfast and room service was being done. 2nd day late check out was approved 1 hr. Went to breakfast came back 30 min early but room key wouldn’t work and all my belongings were removed including my medicines. Each time office said Sorry as if that’s gonna solve our issue. We are very disappointed with management."

"Not amenities friendly for teens. It’s not a family resort like Las Vegas resorts."

"Just a place to sleep. Lousy soap. Lousy towels. Good bed. Tiny tv. Adequate. Basic ."

"Great location just a couple minutes to the beach. Rooms were very clean and comfortable. We could hear some traffic at night but we turned the air on and that softened the noise. The front desk didn’t let us check in 30 min early, but that’s ok. I would go back. We enjoyed our stay."

"My sister said the coffee was delicious! Nice selection of tea and bagels for me."

"very bad experience"

"The staff was helpful and friendly. Great location! Rooms were cute and comfortable."

"The Inn just isn’t what it claims to be. You’re facing the 101, it’s loud, there’s no quick beach access, dated property, and staff isn’t available from 8A-8p as advertised. Our deadbolt lock broke forcing us to need a handyman to free us from the room before departure (a unique but undesirable circumstance). You can see the ocean, kind of, you’re looking at it through 6 lanes of expressway traffic. The hot tub was mediocre, bathrooms were dated, showerhead was installed at shoulder level so...

"Unfortunately when we arrived we were informed that the jacuzzi wasn’t working and would not be repaired. They are planning a major overhaul. Such a bummer"

"It is beautifully maintained, exceptionally clean, and truly a wonderful place to stay. What I didn’t like is their flexibility when checkin and out."

"THE PRICE"

"Lovely property. I stayed in a king studio and it was huge. Great kitchen space as well and full bathroom and super comfortable bed. I also loved that they had real coffee and creamer in room and no kurig. I will be back."

"Amazing GEM we will book again."

"Beautiful hotel and very large, quiet room. Would stay again."

"A superb property in Santa Barbara."