"We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing.
Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception.
The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone.
Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively.
I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint.
Overall, a very disappointing stay with misleading advertising and poor customer service."
"Ruby on reception and we presume the duty manager was able to give us a very good welcome. Room was very good. Shower in the bath was not so easy to use due to the height and width of the bath ledge, but felt it added to the daily workout. Breakfast could have had a better selection but otherwise the cooked food was regularly monitored and topped up. Pool and steam room was also good .Staff generally were very good especially at breakfast."
"We overall had a wonderful stay, however there were a few areas that improvements are needed.
The good -
-Rooms very spacious (and thank god for the aircon in the heat).
-The property was clean and also had a wonderful garden area. It’s really close to everything as well.
-Breakfast was also really good value for money with everything you can think of available.
-Friendly staff
The bad
-Check in. Minimal staff to check guests in at 3pm (check in time) so was extremely long wait. Were offered free drinks from the bar as an apology (which turned out to be a limited selection when claiming when that were not made aware of when first given them, however they are aware of how many guests are checking in on what day, staffing accordingly would make sense.
-Bathroom really needs updating - the shower over the bath has zero pressure. The anti slip severely stained, as is the plug hole. Tap for sink also only just hangs over the sink so when washing hands, water goes everywhere.
We were also unfortunately to find hairs from previous guest still in the bath
-Cleaners. On morning of check out, we were making most of our room before leaving due to us not wanting to be too early to where we were heading onto. Around 9:30 the cleaner knocked to see if we were still present. Made her aware that we didn’t plan on leaving until around 10:30/10:45.
20 minutes later she knocked again and seemed extremely annoyed that we were still there."
"This was such a great family hotel. Family room was spacious and lovely set up. The kids loved the swimming pool (which offered towels which helped with luggage and washing when we got home!). Breakfast had a great selection and of good quality too. Will definitely be staying here again."
"Checked in, saw room was on a floor with lots of kids running about the hallway, also right at the elevator, and an adjoining door to noisy neighbours.
Wasn’t allowed to change rooms without £100 change fee.
Next morning, iron wasn’t working.
Breakfast had 2 girls rushed off their feet, told that all food that was available was out
I asked about croissants and pastries, told they had run out (this was at 0855)
Over all terrible stay, would have been better and cheaper at the premier inn 2 mins away."
"Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat.
Huge room, great shower and very comfortable bed.
We also stayed for breakfast which was amazing!
Beautiful hotel just a shame that we chose a boiling hot weekend to stay."
"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."
Are you and your partner looking for a romantic escape? Our guests also enjoy Evesham for its gardens, riverfront and countryside. You might consider checking out some of the nearby sights and attractions such as Evesham Country Park, Spiers and Hartwell Jubilee Stadium or Almonry Heritage Centre. If you're interested in staying near a certain attraction, you can sort properties by neighbourhood or distance to top landmarks, so you and your partner will get to see everything on your list.
When is the best time of year for a romantic getaway to Evesham?
If you're hoping to get lost in the rain on your romantic getaway, take a look at these details about year-round temperatures in Evesham: The hottest months are usually July and August, with an average temperature of 15°C, while the coldest months are January and February, with an average of 5°C. Average annual precipitation for Evesham is 751 mm.
What is there to do in Evesham?
There's nothing better than wandering around a new place with your sweetheart, so consider checking out all that Evesham has to offer. Couples looking for a little of everything will enjoy Evesham for its restaurants, bars and historic landmarks. You might think about visiting Evesham Country Park, Spiers and Hartwell Jubilee Stadium or Almonry Heritage Centre.
What's the best way to get to Evesham and around town during my romantic getaway?
This information about transportation options in Evesham might help your romantic trip get off to a smooth start: Make your way to Evesham with a flight to Birmingham Airport (BHX), which is the closest major airport located 26.5 mi (42.6 km) from the city centre. To see more of the surrounding area, ride one of the trains from Evesham Station or Evesham Honeybourne Station.