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"Nice stay, staff very helpful. Food ok breakfast was very nice"

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."

"Hotel was great"

"The room was clean and decor in good. It was air-conditioned but stopped during the night, there was a window but it was locked shut so not a great nights sleep. If these hotels want to save on electric please let us open a window. We wouldn't stay in the summer months due to this reason alone. Convenient for parking, shopping and eating and good value for money."

"Great staff and very good food. Bath was past its best and could do with replacing. Bed was comfortable but pillows weren’t. Overall a good experience and would stay there again "

"A nice stay a good budget hotel breakfast was lovely staff very friendly highly recommend for another stay"

"Excellent staff. Really great breakfast. Good location."

"Accommodation areas being renovated, so bit untidy at the moment. Public areas very nice, restaurants excellent, and the staff were wonderful. I will stay here again if I am in Portsmouth."

" yes, breakfast was excellent "