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Reviews of SureStay Hotel by Best Western Ellensburg

2.5 out of 5
SureStay Hotel by Best Western Ellensburg
1500 Canyon Rd, Ellensburg, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 349 out of 1014 reviews" "
Rating 8 - Good. 400 out of 1014 reviews" "
Rating 6 - Okay. 168 out of 1014 reviews" "
Rating 4 - Poor. 68 out of 1014 reviews" "
Rating 2 - Terrible. 29 out of 1014 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I am not disabled, it does not appear that there is wheelchair accessible rooms. Steps/stairs and no elevator.
Stayed 1 night in May 2024

6/10 Okay

Maria

Travelled with partner
Bed was uncomfortable and hard, cabinet door to fridge wouldn’t latch and made haunting noise all night long. Cold room without carpet.
Stayed 2 nights in May 2024

10/10 Excellent

Mandy or

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near electric charging stations and food. Comfortable with good breakfast.
Stayed 1 night in May 2024

8/10 Good

Joleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SureStay is always a good option for a clean inexpensive overnight stay.
Stayed 1 night in May 2024

10/10 Excellent

maye

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't go wrong with a Best Western
Stayed 1 night in Apr 2024

4/10 Poor

MAUREEN

Liked: Staff & service
Stayed 1 night in May 2024
Response from Johanna Assistant General Manager on 22 May 2024
Dear Maureen, We are sorry that you were not satisfied with your stay here. We would appreciate knowing what went wrong so that we can improve these things.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Tina, Des Moines

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the price
Stayed 1 night in May 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Judy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Non working tv, a toilet that did not flush, a dirty blown window. Will not return.
Stayed 1 night in May 2024
Response from Lisa M on 20 May 2024
My sincerest apologies regarding the issues that you had with your room. I wish you would have reported it so we could have taken care of it for you making your stay a more enjoyable experience.

10/10 Excellent

Mary

Travelled with partner
The staff were very efficient and friendly. The rooms bare with a small lumpy double bed.
Stayed 1 night in May 2024

10/10 Excellent

GEORGE

Liked: Staff & service, amenities, property conditions & facilities
The broader property was conveniently located for my purposes. That is, it was located on a major arterial and a freeway. There was some traffic-related noise that I was expecting.
Stayed 1 night in May 2024

10/10 Excellent

Leslie, Boxborough

Liked: Cleanliness, staff & service, property conditions & facilities
A great basic hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Ron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets were filthy and the room wasn’t very clean. People were nice though.
Stayed 3 nights in May 2024
Response from Johanna Assistant General Manager on 14 May 2024
Dear Guest, I am sorry that you were not satisfied with your accommodations here. I will let Maintenance know to check the room and clean the carpets.

10/10 Excellent

Cindy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the highway, easy to find. The staff was wonderful and helpful. We were in town for a business trip and it was a great stay.
Stayed 1 night in May 2024

6/10 Okay

April

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter and I tried using the pool area, it was full of unsupervised children. They filled the hot tub, that was not hot. They left for 5 minutes to eat came back and were flinging water at the heaters hanging from the ceiling. The hall carperts were dirty. It was noisy both late at night and before 6am the next morning. I will be staying somewhere else next time.
Stayed 1 night in May 2024

8/10 Good

Channa

Stayed 2 nights in May 2024

10/10 Excellent

Roberta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with a dog !
Stayed 1 night in May 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service
Excellent value. Low price, but clean (yet basic) facilities. Friendly staff. Comfortable bed.p
Stayed 1 night in May 2024

4/10 Poor

Luisa, Olympia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

I thought my stay was great in all ways.
Stayed 1 night in Apr 2024

6/10 Okay

Cheryl

Travelled with family and small children
Liked: Cleanliness
Once I checked in I was informed of a $50 incidentials pre-auth fee. If I was aware of it prior to, I would have booked at a different hotel.
Stayed 1 night in May 2024
Response from Lisa M on 6 May 2024
It is clearly noted on the Expedia website about the incidental fee which is a common practice in most hotels that I have ever worked for or stayed at. Expedia just has it towards the bottom of their website.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Christopher

Stayed 1 night in Apr 2024
Response from Johanna Assistant General Manager on 22 May 2024
Dear Christopher, We are sorry that you were not satisfied with your stay and would love to know more so that we can improve.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharrie and Louie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Windows need th o be cleaned. I could hardly see out...
Stayed 1 night in Apr 2024
Response from Lisa M on 28 Apr 2024
I will get my maintenance person on that right away. Thank you for your feedback and we hope to see you again the next time that you are in the Ellensburg area.

10/10 Excellent

Sharrie and Louie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior windiws Really needed to be cleaned.
Stayed 2 nights in Apr 2024

4/10 Poor

Tomi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very old and worn out
Stayed 1 night in Apr 2024
Response from Lisa M on 27 Apr 2024
We are working on updates, but I cannot disagree that our furnishings do need to be replaced and we are working on it. Thank you for your feedback.

8/10 Good

Memory

Liked: Cleanliness, amenities
Clean enough, not spotless but decent
Stayed 1 night in Apr 2024
Response from Lisa M on 28 Apr 2024
Thank you for your feedback. It is much appreciated. Come back and see us again!

10/10 Excellent

Fausto, St-Laurent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay
Stayed 1 night in Apr 2024

10/10 Excellent

Murray

Travelled with group
Liked: Amenities, property conditions & facilities
Just a clean, convenient, friendly, good value hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Courtenay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking for truck and trailer
Stayed 1 night in Apr 2024

4/10 Poor

Marc

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Johanna Assistant General Manager on 24 Apr 2024
Dear Marc, We are sorry that you were not happy with your stay here. We hope that if you are ever back this way you will give us another chance to show you our superior customer service.

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was packed with noisy kids and when I went to check out early I got the boilerplate policy I’ll have to eat the second night. I couldn’t sleep the first night. The rooms were mediocre and the staff were unhelpful. I won’t be staying here again and will be recommending to others that they don’t stay here.
Stayed 2 nights in Apr 2024
Response from Johanna Assistant General Manager on 22 Apr 2024
I am sorry to hear that your experience was less than expected. This is the time of year that we have lots of groups in-house. We do our best to make sure every guest is comfortable while here. Some of our rooms do indeed have Laminate Vinal tile in them that lots of our guests prefer, I am sorry that you did not. The beds are in the process of being replaced, with over half of them already replaced and more on the way. As for the no refund, when you book through a third party site we have to abide by their rules. I do hope you will try us again, if not I hope you find a suitable place for your needs.

6/10 Okay

John

Stayed 1 night in Apr 2024

4/10 Poor

Stephanie

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property in its entirety had so much “air freshener” you could hardly breathe. The first room we were booked into smelled severely of cigarette smoke. We requested a room change and the second room was just pure air fresheners. If you have any sort of breathing conditions or allergies I would not recommend this hotel.
Stayed 1 night in Apr 2024
Response from Johanna Assistant General Manager on 18 Apr 2024
Thank you for letting us know about your experience. I will check in with housekeeping to ensure they are all using the guidelines we have in place.

6/10 Okay

Jae

Liked: Cleanliness, staff & service
Just average for the price.
Stayed 1 night in Apr 2024

6/10 Okay

Donna

Business traveller, Travelled with partner
Liked: Cleanliness
Furniture in room and bed mattress and pillows need updated
Stayed 2 nights in Apr 2024
Response from Johanna Assistant General Manager on 24 Apr 2024
Thank you for taking the time to leave a review of your stay. New mattresses' are indeed on the way.

8/10 Good

Forrest, Hermiston

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some updated. For the price can’t really complain. Was close to where we needed to be. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Javed Islam

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Clean rooms. East parking, Tesla supercharger and dining options available around the area.
Stayed 1 night in Apr 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have paid 4x the rate for a much less comfortable, less clean, stay. It's not the Ritz, but an older building close to the freeway and railroad tracks, and we couldn't have been more pleasantly surprised. It was clean and comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Sheila

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa M on 14 Apr 2024
Thank you, Joseph. Come back and see us again!

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need for a cheap break during a road trip.
Stayed 1 night in Apr 2024