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Reviews of Best Western Elko Inn

3 out of 5
Best Western Elko Inn
1930 Idaho St, Elko, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 443 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

David, Fremont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old and dingy. Carpet was not clean. Room was dusty. Paint shavings in bathtub. Would not recommend.
Stayed 1 night in Apr 2024
Response from Lisa on 3 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest thing I can say about this place is bring a few blankets and pillows.
Stayed 3 nights in Apr 2024
Response from Lisa on 3 May 2024
Thank you

10/10 Excellent

Jennifer

Only problem we had was the pool didn’t have any towels, we asked several times and still never got any towels we had to ask the maids cleaning the room to get them.
Stayed 2 nights in Apr 2024
Response from Lisa on 3 May 2024
Thank you

2/10 Terrible

Mignon, Clewisto

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Lisa on 27 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn

2/10 Terrible

Chrystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff. Arrived at 5pm to check in and the front desk employee said to come back in 20 minutes because the owner had not uploaded the bookings into the computer yet. Not sure what that’s about. Property needs major remodel and updates. The jetted tub in our room, that we paid extra for, was horrible and had pink slime around the jets, someone else’s hair, so we didn’t use it. All other staff members were unfriendly and unhappy. Will not stay here again.
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienceSincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and breakfast were excellent.
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Thank you!

8/10 Good

Shalina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall it was good, only think is the breakfast, coffee and orange juice was wiped out when I got there at 8 am, but they did get everything fill back up we just had to wait a few minutes. Other then that it was good.
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Thank you

6/10 Okay

mario

Travelled with family, Business traveller
Disliked: Property conditions & facilities
There was a stain on the bedding. Only a very thin blanket with no extra blanket available.
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Thank you for your feedback.

8/10 Good

Aaron

Stayed 1 night in Apr 2024
Response from Lisa on 29 Apr 2024
Thank you

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Thank you

8/10 Good

Clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour access to oool/fitness
Stayed 1 night in Mar 2024
Response from Lisa on 5 Apr 2024
Thank you!

8/10 Good

Chad

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Mar 2024
Response from Lisa on 5 Apr 2024
Thank you!

6/10 Okay

Dang

Stayed 1 night in Mar 2024
Response from Lisa on 5 Apr 2024
Thank you for your feedback

8/10 Good

Kristie

Stayed 1 night in Mar 2024
Response from Lisa on 5 Apr 2024
Thank you

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Lisa on 19 Mar 2024
Thank you

8/10 Good

Susan

Stayed 1 night in Mar 2024
Response from Lisa on 5 Apr 2024
Thank you for your feedback

10/10 Excellent

Justin, Cave Creek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a smooth check-in and a comfortable room.
Stayed 1 night in Mar 2024
Response from Lisa on 19 Mar 2024
Thank you for choosing Best Western.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you

10/10 Excellent

gary M.

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you

10/10 Excellent

Denise

Love this stop over
Stayed 1 night in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you

8/10 Good

Demetrios

Response from Lisa on 19 Mar 2024
Thank you

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came out to Elko for the poetry gathering. We were busy all day a very tired when we came back to the motel. The rooms are very clean and quiet and the beds are very comfortable.
Stayed 2 nights in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you

8/10 Good

Philip, Warrenton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
It’s an older property but well maintained. Why don’t hotels have dog rooms with no caerpets?
Stayed 1 night in Jan 2024
Response from Lisa on 19 Mar 2024
Thank you

6/10 Okay

Sara

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tired, hole in comforter cover, odd smell
Stayed 1 night in Jan 2024
Response from Lisa on 19 Mar 2024
Thank you for choosing Best Western.com

6/10 Okay

Eileen

Bed was okay a little hard, Expedia had made a reservation but the motel didn’t have it so had to pay for a room when I already paid Expedia
Stayed 1 night in Jan 2024
Response from Lisa on 19 Mar 2024
Thank you for choosing Best Western.com

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kurt

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is nice. Older carpet, but nicely update bathrooms. Beds were comfortable. The pool area feels like it needs a deep clean, but the pool itself was very clean. Breakfast is great and the staff is friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A romantic night away.
Check in was quick and smooth. Friendly service. The room was clean and nice. Bed was a little firm for me but my boyfriend love it. Overall everything was really nice.
Stayed 1 night in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service
Never again
Front desk agent was terrible, rude, and gave us a room that already had someone in it. Didn’t believe me when I told him and then forgot what room he moved us to. The pool is so gross and found dog poop in the hall.
Stayed 2 nights in Dec 2023
Response from Lisa on 29 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It was an older hotel, but clean and nice. The pool was bigger than most indoor pools. The staff was great and the breakfast has decent selection.
Stayed 1 night in Dec 2023

8/10 Good

Nicholas

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible experience
The hotel was nice enough but the air didn’t work and it got so hot in our room. The windows were bolted shut so we couldn’t even open a window. At 10:30 pm the kid at the front desk called our room twice and woke us up. When we answered he did not identify himself at all and just demanded to know if we had a dog and if it was with us. We couldn’t sleep because of all the interruptions and ended up leaving not long after that. Terrible experience and we would NEVER stay there again!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Newell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was CLEAN. There seemed to be a lot of young kids there, but it was quiet at night. The staff was VERY helpful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Reidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May daughter left her air pods in the room, house keeping found them, called me, and the hotel shipped them home. Grateful for their honestly and help!!
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent breakfast selection included
Stayed 2 nights in Dec 2023

10/10 Excellent

Sue, Whitehall

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, very clean, grab bars and shower chair provided for handicap accessibility, good breakfast. Could have used better snow removal and later breakfast times - even an hour would be better than 9 am - had to rush to get there in time. Would highly recommend!
Stayed 1 night in Nov 2023

8/10 Good

Cindy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly along with a nice grassy area. Room was nice and very quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Close to dining and groceries. Staff were very nice. Lobby was warm and inviting. Pet friendly, very clean room.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lisa on 20 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn

6/10 Okay

Emily

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, but the front staff could not find my reservation. Gave my id and showed the confirmation email. Was given a hard time with locating my reservation. Eventually my reservation was found and was given a key to my room.
Stayed 1 night in Nov 2023

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023