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Reviews of Super 8 by Wyndham Elk City

2 out of 5
Super 8 by Wyndham Elk City
2801 E Highway 66, Elk City, OK

Reviews

7.2

Good

Rating 10 - Excellent. 135 out of 487 reviews" "
Rating 8 - Good. 148 out of 487 reviews" "
Rating 6 - Okay. 104 out of 487 reviews" "
Rating 4 - Poor. 51 out of 487 reviews" "
Rating 2 - Terrible. 49 out of 487 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Barbie

Travelled with family
Disliked: Amenities
Website advertised breakfast. Not available fan in bathroom needs to be separate from light.
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in had no problems and the person behind the counter has been extremely helpful
Stayed 1 night in May 2024

2/10 Terrible

Elizabeth

I had a loss in the family so I had to turn around on my way to the hotel. I didn’t get to stay and I paid extra just in case something happens. I am hoping that they can make this right.Pretty devastated and this is just more frustrating.
Stayed 1 night in May 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Nice stay for one night.
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, AC already on and room cool, comfortable bed and really nice and friendly staff
Stayed 1 night in May 2024

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints, great place for the night
Stayed 1 night in Mar 2024

10/10 Excellent

Calvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and easy to get to from the exit.
Stayed 1 night in May 2024

8/10 Good

Terry

Liked: Staff & service
Website showed free breakfast but there was none. Property was ok.
Stayed 1 night in May 2024

8/10 Good

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
Refrigerator, broken, toilet base loose, no washcloths. The lady on duty was very nice and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Creek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was absolutely wonderful!! You get what you pay for with as old as everything is but It was only $40 something for the night and we were safe, comfortable, and no matter how many times the door locked me out-the front desk lady always let me back in 😂😂 what a sweetie. Thankyou so much!!
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

John, Elkhart

Stayed 1 night in Apr 2024

8/10 Good

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property.
Stayed 1 night in Apr 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and enjoyable to interact with.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Ingleside

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Access off the Highway with extra large parking lot
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello David, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
Property is very outdated with many repairs need and done holes in carpet. Also bedspread had a cigarette burn in it the toilet was not bolted completely down to the ground so it rocks. All the sheets are clean pills were fine just a hotel that's in dire need for update
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Frank

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No towels in room, floor dirty, ice machine broken, no breakfast of any kind
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Frank, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

Lacey

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
More cons than pros. Really disappointed with this Wyndham property. The room smelled like SMOKE even though it was a “non smoking room with a $150 cleaning fee” label on the door, the toilet ran all night, the toilet handle was broke, there was a used/dirty towel hanging up in the bathroom, 1 of 3 lamps in the room worked, there was a cigarette burn on the comforter, the walls are paper thin, and we just didn’t feel safe at all during our stay (the side door was unlocked the whole time, didn’t have to use a key to get inside). Not a place I will want to take my children again. The key to my door didn’t work half the time. Pros: water in the shower was nice and hot and the bed was actually pretty comfortable!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Lacey, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terrible

Bettye

Liked: Staff & service
Hotel says they did not get payment from Expedia and we showed receipt that it was paid. Had to pay again with card in order to stay. Expedia needs to get payment to hotels ASAP.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2 Mar 2024
Hello Bettye, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice staff, convient and affordable
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello Brent, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a nonsmoking room. Upon entry, it did not smell like an ashtray, but it sorta smelled like someone might have smoked in it at some point. The reservation website indicated that breakfast was provided. The sign said sorry not serving breakfast, but they did have coffee there. Other than that, everything was OK. There's an Italian restaurant within sight with high marks. Aside from that you need to drive on into town.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Joseph, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Giorgi

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me 50$ without reason and didn’t tell about it, I see it now in my bank account. I don’t know what happened
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 20 Feb 2024
Hello Giorgi, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Ryan

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Ryan, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

4/10 Poor

Angelica

There was no breakfast, which it is advertised that it is! I had no key the two days I was there and it was not very clean! Will not stay there agsin
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 31 Jan 2024
Hello Angelica, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

mavis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Person at desk was very unfriendly. Adverted breakfast, clerk said just coffee. Felt unsafe. Room was next door to laundry, very nosie into the night. Very few people staying there. Seemed those that were there were permanent.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Mavis, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Lisa

Liked: Staff & service, amenities
Room was not clean. Stains on the comforter, toilet was dirty, floor not vacuumed. Needs to be updated.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Lisa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Valued Customer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

jay

No extras
The advertised breakfast is only a cup of coffee. Not even hot water for your own tea or Cocoa. Our room for two (king bed) was clean and quiet. No bath mat only two towels and one hand towel. We stayed two nights and the room was not refreshed after the first day. The price was good.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Jay, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

michael

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Michael, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Raelena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no vending machines or a proper breakfast...room smelt with old cigarette smoke.
Response from MP - Guest Relations Manager on 6 Feb 2024
Hello Raelena, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Chris

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast is advertised but is not provided. This place is different than other Super 8 hotels.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Chris, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Kento

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Kento, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

jasmine

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Jasmine, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Steve, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast, otherwise it was ok clean and close to freeway
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Evelyn, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, I like it. But you should bring breakfast back.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Gerald, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Deana

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

An Average Stay
The motel looked like it needed some remodeling. The bed and bathroom were clean. The carpet was very grimy and it looked like it's not been vacuumed for a long time. Check-in staff was very courteous and helpful. No breakfast cuz of electrical issues. There was no coffee maker in the room.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Valued Customer, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
The staff was welcoming. However, the condition of the room was filthy starting with the carpet and bedspread and the shower curtain which in my opinion was disgusting and needed to be changed. Also, the towels had a yellowish tinge with stains. I think at $39.00/ night one gets what they pay for.
Response from MP - Guest Relations Manager on 27 Oct 2023
Hello John, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too wheelchair friendly
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Martin, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly desk person. And easy accommadating
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Rodney, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Christal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth it
No breakfast included, they write that online but it's not true at all. No pool either, key machine was broken so we didn't even get a key
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Christal, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

LORA, Edgewood

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Though the staff was very nice and helpful, don’t waste any money at this property as it is so outdated and not clean, and we were woken up at two in the morning as the people in the next room were fighting and the police had to be called it was very scary
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Lora, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
They cater to your needs. Like extra towels, more coffee for pot, even dried my clothes when dryer stopped working!
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Victoria, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.