Search Luxury Hotels in El Duque

"Beautiful hotel, staff amazing, great location"

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"Great hotel. Clean. Staff are kind and helpful. Rented the guitar to play and it was amazing. Went half board. "

"Was offered a up grade When w e got in the room it was overlooking a building site Some carpet thread bear "

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great hotel with fantastic staff"

"A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back! "

"Perfect location , fabulous welcoming and helpful staff cannot fault this place . Stylish apartment with everything you could possibly need . Highly recommend the breakfast buffet best ever "

"Welcome, food and service"