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"Staff were incredibly helpful and friendly, and it's a nice hotel but far too warm to sleep. The first room I was given was 25 degrees when I opened the door. The staff helpfully moved me to a room on the other side which was cooler, but I struggled to sleep later as the temperature hovered around 21-22 degrees. The air conditioning is apparently 'centrally controlled' and just did not blow cool air at all."

"The room we stayed in was very close to the reception.We could hear people talking loudly which disturbed our sleep in more than one occasion.A sound proof door should be there between reception and the ground rooms to minimise or eliminate the sound.We also found dump in the bedroom walls, towards the main window and the bed sheets had holes on it."

"Great"

"The hotel is great value for money and has a great gym too. Free parking and affordable drinks at the bar."

"The room is clean, quiet. It is located in convenient location, only take 5 min walk to Tudor house & Garden, Westquay mall..etc. "

"Lovely hotel with very attentive staff"

"The hotel was noisy from 08:00 on Saturday morning with what I can only assume was a spin class being taken by someone using a mega-phone..."

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Only stayed one night but were made most welcome by the friendly staff. Would return again."