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"It was terrible and got worse the more I investigated. The drains were blocked and the bathroom not cleaned, dirty towels on the doors and the bed had black bits through the white sheets! Thank goodness the sheets were white so I could see how dirty it was!"

"Property was immaculate and everything you would need for a stay. We were on the ground floor at the back however there was a generator at the back of our room on the wall outside that was on all night quite loud so found it difficult to sleep. "

"Fantastic property and great price."

"absolutely terrible when we got there they didn’t have our booking and tried to place us in a smaller room for double the price I booked for. The room was tiny and the men were rude"

"The whole process of being able to stay there was awful. I had emails asking me to verify my identity but no correct link sent. I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked. Having finally been sent a link I verified and arrived to be told this was very common. At the property Fire Doors were constantly janmed open."

"clean, excellent communication with property, grocery 4 min walk away, easy 40min walk to cathedral and castle."

"0/5 – Worst stay of my life. Plummer House Newcastle was an absolute disgrace from start to finish. The room was filthy on arrival — dirty sink and work surfaces, stained floors, damaged furniture, worn cabinets, filthy fridge, marked and stained chairs, and mugs that looked like they hadn’t been properly cleaned in months. This is not “student accommodation” or “serviced living” — it’s neglect. The female manager was rude and unprofessional, even trying to make me check out 12 hours earlier...