Poor Service. Access code for room was wrong. Called registration, kept getting transferred from department to deptartmentTo another then was told someone would call us right back. Never happened. After a 1/2 hour a maintenance person came a & let us in with his code. Later a man brought us a new access code that worked. Services & directions for TV, fireplace & jet hot tub were absent. Small coffee maker had 2 pkgs of horrible coffee. No
Service people in the Burlington Bay bldg. A shame that a beautiful facility did not provide better service.The pool area and sauna were great. We did not know that we would not be in the main Superior Shores facility until we got there.
We rented a waterfront three bedroom. The description never explained that one of the bedrooms is not attached to the actual condo- it has a separate entrance.
The water view is great. The shower pressure was good. Rooms were clean.
The quality of the linens / towels were disappointing.
No outlets by the bed were most people would need to plug in their phones
Stayed 4 nights, room was never refreshed. Asked Rolf for clean towels when we were leaving for the day, came back around 5pm, still hadn't gotten any fresh towels and ended up taking bags off the cleaning cart and bagging up our own wet/dirty towels and placing the bags near the cleaning cart. Front desk didn't seem very concerned about that (again Rolf). Room in general outdated, the living room furniture was not comfortable at all. Nice location but generally disappointing. Restaurant staff very nice, food a little disappointing. A "quesadilla" was there wonton wrappers. The lamb was great.
We were pleasantly surprised by this resort. The staff were kind, the hotel is aging but very clean, it was quiet and the location was fantastic. Shocked by how few customers the restaurant had because the vibe is beautiful and the food was delicious (highly recommend the avocado toast or the chilaquiles on the breakfast menu)
We will definitely stay here again
Great bit too small not to big and private feel cove on the north shore
Liaj
เข้าพัก 1 คืน, เมษายน 2025
10/10 ดีเลิศ
Randy
เดินทางกับครอบครัว
28 เม.ย. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
This property was excellent for us for a get-away weekend. My daughter stated that her bed was uncomfortable (hard), but other than that, everything was great.
Randy
เข้าพัก 2 คืน, เมษายน 2025
10/10 ดีเลิศ
Susan
เดินทางเป็นกลุ่ม
13 เม.ย. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Setting is tucked off highway giving calm after an active travel day, staff were welcoming, kind & accommodating. A coffee & cocoa bar in lobby with complimentary cookies & large stone fireplace added to the ambiance. Beds were so comfortable. We didn’t dine in restaurant however menu looked enticing!
we has some issues with our door locks, the internet waws out for bit and they wouldn't work at all and then our inside door completely quit working. We also didn't get a code for the pool and had to call.