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"The booking site promised “top-rated staff and service will ensure you feel welcome and pampered,” but my experience was the complete opposite. This property is not really a hotel—it is a condominium building renting out unsold units as hotel rooms. When I arrived, no one was in the lobby to welcome or assist me. After searching around, I eventually found someone to check me in, though the process felt disorganized and unprofessional. There are essentially no hotel services. Even after...

"Doesn’t look like much from the outside, but the room was impressively nice & clean. Comfortable bed & friendly staff. A great little motel!"

"Absolutely the best downtown location"

"The hotel is in a good location, within walking distance to restaurants and the lake. We were not aware that the hotel is not staffed at check-in time. We had to call the number on the door to get the codes to get into our room. Expedia had sent us the codes ahead of time but we didn't have access to our email so we didn't know about that. Our room in the "Carriage House" had some cleanliness issues so we called the hotel again. The manager offered to clean another room and move us which was...

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"Excellent hotel. My wife and I stayed for 3 days when visiting Coeur d’Alene. Only a four minute drive to downtown room was very clean and everything looked in great shape hotel staff is great as well. We had a room on the top floor with a balcony and it was very nice. One thing that was a bonus is every light post in the parking lot at a place for an electric plug to recharge our electric vehicle on 110voltage. You can reach a light pole from almost any parking spot. We will come back here...

"Great staff, very friendly. Beautiful grounds, nice clean rooms."

"Felt new & nicer than avrge. Couch & kitchenette area were divided w/ half wall which was nice to separate bed and TV area. Lots of extras to make it feel high-class. Breakfast was wonderful & well-staffed & attended by polite workers. We rated this lower due to the front desk was understaffed and too busy for only one person. She was polite & friendly for being so overwhelmed, but it resulted in a lack of good service. We waited behind several people to check in; we waited again an hour later...

"Comfortable"

"It was enjoyable, the staff was attentive and kind, helpful with places to go for resturants, and the hotel was closer to resturants than originally realized."

"Breakfast was the best . Pool and spa great."

"I liked everything about our stay at this clean Hotel! I highly recommend it to all others!"

"Personnel were very pleasant and helpful!"

"Room with King Bed and love seat was spacious. Breakfast selections so-so."