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"service is not a hilton standard . swimming pool we try to order some drink around 18:30 PM it say closes no drink service (Pool bar normal as i know closes on 19:00 morning food was empty very fast need very long time to fill up. a lot of stuff did't know there service if this is 3 star hotel i will not compliant.But this is one of Hilton. In my suites that i stay for 5 days. The shampoo or soup if you did noe used until empty will not put the new one(So funny for me)"

"Beautiful beach and good stuff. We like this hotel. "

"Loved this resort...centrally located, great facilities, access to the beach, easy to reach by bus from Komtar in Georgetown (bus stop at door). Staff were very helpful and attentive. Buffet breakfast was amazing with so many choices. Even got to meet the Manager on quite a few occasions who was wondering the resort, checking facilities (very impressed by this) On the same bus route to Batu Firinghi, Penang NP, Escape, Butterfly farm too. Would highly recommend for a staycation as it's...

"Overall, happy with everything."

"A pleasant hotel on the beach and close to restaurants etc. Staff were extremely helpful and always smiling. Breakfast is the best - everything you could wish for is served. Room is spacious and very clean. Wine and fruit platter in room on arrival was a nice touch. Hotel could do with a bit of TLC in places i.e. Paint/repair - balcony seat cushion repaired or replaced, pool umbrellas repaired or replaced but nothing too major. "

"We had a terrific time at Lost Paradise. Staff were friendly and welcoming, and gave us a complimentary room upgrade upon our arrival. It is a vibrant tropical property and we loved watching birds and monkeys on our private patio. Great breakfasts at Biru Biru."

"The amazimg sea view and spacious rooms are so impressive. The staff are very helpful and nice. Highly recommend to family travel."

"Once again our stay was very enjoyable. The staff in the restaurant are so friendly and assist in any way possible. The pool attendant was exceptional, bringing our towels down personally and setting them out for us. Everything is well maintained and our room overlooked the Straits of Malacca. We shall return."

"Staff are so nice and friendly. Comfortable room with necessary equipment!!"

"This hotel has many serious issues. The room and common areas had an unpleasant smell. The bath towels, pillows, and bedsheets were dirty and did not appear properly cleaned. Carpet is bad and dirty. The mattresses were worn out and extremely thin, with the springs almost coming through, making them very uncomfortable to sleep on. The three elevators are insufficient for the number of guests. Around 1 pm in the afternoon, it took between 45 minutes and one hour just to get into an...