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"This is a modern and reasonably decorated hotel. However, when we checked in, we were placed in a room that smelt of cigarette smoke. We changed it, but were placed in a room that smelt of damp. That was bad enough, but when we asked for help with the room, the front desk staff promised they would call us back and then did not do so. We asked for help a second time and were again given fake excuses; one member of reception (Nitin) promised to have his management send us a letter under the door or give us a call. No help arrived. It seems the front desk of the hotel operates a policy of lying to desks and hoping they will go away. This is appalling. "

"Great breakfast, big room, amazing service, all inclusive feels like good value even if food is solid rather than amazing. Lots of choice. Love the beach club. Good range of activities. "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"Ok "

"Soso"

"No matter how good the amenities or how beautiful the views, a hotel is only as good as the people who work there. In this respect, Shanti’s friendly, polite and efficient staff elevate it to among the best on the island. A thoroughly enjoyable experience from start to finish. "

"Rooms were fine and staff was very courteous"

"Idyllic beachfront location Lots of events and activities Several nearby places to eat Local bus stop outside hotel Big pool Good breakfast selection Friendly and efficient staff Some noisefrom morning grasscutting and evening entertainment"

"The front desk team Lakshinee"