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"Check in person"

"We had a few issues: 1. The room was not ready even though we received our room assignment notification. 2. The A/C in the room was not cooling Unfortunately for us, they were booked out and couldn’t get us in a different room the first night but they were very accommodating and helped relocate us for the next nights stay. Some of the amenities could use an upgrade but the staff was helpful. Breakfast was good."

"I loved the look of the property and decor. Pool was great. Staff was great. Restaurant food was good but restaurant wait staff was excellent. Street side rooms could hear highway traffic so next time I would ask for higher floor on the back side of the property . Would start there again. My granddaughter loved it!"

"Awesome"

"Great location on the plaza. Every member of the staff from the valet to the front desk, to the restaurant was absolutely amazing!! Wonderful historical building."

"The room smelled so horrible that we left a day early and I can't get Expedia to give my money back . The smell in the back exit was so horrible I thought I was going to lose my cookies. It honestly smelled like something died back there . The carpet in our room was so sticky that even in slippers I was grossed out. I will say the breakfast was amazing but my appetite was a bit off."

"Great location!"

"I liked my room and very impressed with the shows that the cable has offered.🙂 I will try to relax and swim next time in their modest and calm pool. They have breakfast beverages offered to guests."

"The hotel is older. They will deliver a fridge and microwave to your room if you want one, which was a first for us. The shower was not the warmest and no pressure. I choose it to walk to the ZoZobra event but it is really too far away. The property does sit on a hill and fun looking over the town."

"If you are fortunate to work with Gabriel you will quickly realize that his commitment to customer service is a genuine. He was extremely helpful, friendly and professional. Thank you Gabriel."

"It was a decent place to stay and we never had any significant issues other than our key cards stopped working and our room door seemed to stick sometimes."

"Hotel and staff were wonderful. The first person i met was the valet (I wish I could remember his name. He is extra excellent) he gave me straight forward directions to self park and to bring my ticket to check in. Really a huge help from a long day. If I had it to do again I would have gone to dinner before I parked my car as the “Prime Rin French dip was just sorta ok. The gentleman that waited on me was great and my tip reflected his service rather than the quality of the food in the bar."

"No USB ports in the room and no electrical plugs close to the bed. The carpet in our suite was very stained and worn. The mini fridge was not cooling."

"My favorite place to stay in Santa Fe! Casual, friendly, bar on site, food trailer on site, plenty of areas to sit outdoors (pool, green house, fire pit, and more. )Live music 2 of the nights we were there. Away from the tourist fray, but close in ."