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"As a non-spanish speaker the staff was patient and confirming as I used google translate for more intricate parts of making arangements. Communication was free flowing through WhatsApp as well. The staff was kind and endearing, room clean, good food within walking distance, and i felt safe to go for a short walk. The staff helped me with transportation, pre dawn coffee, and showed earnest concern for well-being. "

"every thing was ok"

"Hotel Luna Volcán is more than a place to stay—it’s an experience that stays with you. Waking up to the majestic view, surrounded by nature and complete tranquility, felt truly magical. Every corner of the hotel is filled with warmth, beauty, and intention. The staff made us feel genuinely cared for, not just as guests but as family. The rooms were cozy and inviting, the food was delicious, and the peaceful energy of the property allowed us to truly disconnect and recharge. Leaving was hard, and returning is already a must. A truly unforgettable stay."

"It’s close to the airport which is very convenient for travelers arriving early in the morning or late at night. The front desk does not operate 24/7 and you have to ring a bell on the street to get access to the property. The restroom was not clean and it looked like the common areas have not been cleaned. We found empty bottles of liquor in the common kitchen/living room area. "