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"No responses to messages from the property at all, we got delayed by a traffic accident and weren’t even allowed to check in because it was after 4pm. Very disappointing"

"The room is beautifully designed and decorated. It also spacious. The food was also good. I will surely book again. 5/5"

"The hotel was clean, the staff were really friendly professional and helpful, the breakfast was delicious and fresh, especially the fruit, amazing. Would definitely recommend and stay here again. Great value for money."

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Nice clean room, good security protocols. I wish the transfer team had called out that the people with the baggage trolleys were not affiliated with the hotel and were expecting to be paid separately - but also on us for not understanding the culture, so no deduction in rating! Great hotel for overnight transfer flights as it is very close to the airport."

"Conveniently located close to the airport for our early morning flight. Great 5 a.m. shuttle service to the airport."

"Amazing staff and property. The meals were great and changing "

"Good."

"Breakfast was really good. very comfortable hotel"