"My biggest complaint is to Hotels.com and not the Kempsey City Center. I made the reservation and paid about six weeks in advance using the Hotels.com app. But the app never showed the reservation. Luckily I had copied the itinerary # so had that. On the day of checkin I tried to find it, couldn’t and no one else on Hotels.com could either. Fortunately when we arrived the hotel did indeed have our paid ressie so Hotels.com wasted much of my time plus worry and frustration over a ressie that YOU couldn’t find.
The hotel was a tad noisy. They only had instant coffee. They have Netflix but the previous guest didn’t sign out and it took an hour to resolve. They say they had continental breakfast but it wasn’t clear that you had to order it the night before to be delivered to your room."
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