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"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the...

"If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a...

"Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m."

"Perfect location. Clean apartment."

"Nice place. "

"Good place"

"A great place to stay, work, and relax. The service is amazing. "

"Buon livello generale, pulito, ottima spa"

"Great stuff , quite area "

"The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary."

"A few restaurants around"

"Very nice, affordable hotel. Great staff and good food. I would recommend staying here! Not far from airport."

"Fantastic property. The staff at the front desk could be a bit less robotic and learn a more friendly demeanor, otherwise everything about the property was amazing. "

"All inclusive hotel. They area is new one. Is nothing around, but they manage well, you dont need to go out of the hotel, only issues is about isnyou need to buy medicinal, but removing that is perfect place to be."