- Liked: Cleanliness, room comfort
- Disliked: Staff & service
Lying staff and owner
We ended up missing our morning ferry to Ibiza as the car park shutters weren’t opening. We alerted the lady at the reception who was panicking and came with 4 different sets in which none Would open. After over a half an hour wait for engineers to arrive we eventually got the car on the road but when we arrived at the port we couldn’t board which ended up in us missing our scheduled meeting and we had to pay a fine and board the 17:00 ferry. We went back to sleep and checked out around 15:00pm the lady at the reception spoke perfect English but when we said we wanted compensating she said the owner didn’t speak English and that she had it sorted within 10 minutes which was a blatant lie. Overall the hotel was clean but resulted in us missing a very important day and cost us extra money for the ferry tickets the owner should of refunded our room cost and apologized.