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Reviews of Hampton Inn & Suites Decatur

2.5 out of 5
Hampton Inn & Suites Decatur
110 South U.S. Highway 287, Decatur, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 562 reviews" "
Rating 8 - Good. 141 out of 562 reviews" "
Rating 6 - Okay. 42 out of 562 reviews" "
Rating 4 - Poor. 9 out of 562 reviews" "
Rating 2 - Terrible. 13 out of 562 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Breakfast was very good and the staff were very courteous. More parking is needed especially large trucks
Stayed 1 night in May 2024
Response from Wilma on 6 May 2024
We are happy that you chose to stay at the Hampton Inn Decatur, Texas. Please stop by again when you are in the area.

10/10 Excellent

Scott

Nicer than expected
Stayed 3 nights in Apr 2024
Response from Wilma on 21 Apr 2024
We are glad you enjoyed your stay with us. Hope you stop by again when you are in the area.

8/10 Good

Mike

Stayed 1 night in Apr 2024
Response from Wilma on 6 May 2024
Thank you for staying at the Hampton Inn Decatur, Texas. Please stop by again when you are in the area.

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wilma on 9 Apr 2024
Thank you for staying with us. Hope to see you again when you are in the area.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows not firm enough for me
Stayed 2 nights in Mar 2024
Response from Wilma on 1 Apr 2024
We are glad you enjoyed your stay at the Hampton Inn & Suites, Decatur, Texas. Please stop by again when you are in the area.

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Wilma on 17 Apr 2024
Thank you for staying at the Hampton Inn & Suites Decatur, Texas. Please stop by again when you are in the area.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room is clean will stay again.
Stayed 1 night in Mar 2024
Response from Wilma on 23 Mar 2024
We are glad you enjoyed your stay, hope to see you again when you are in the area.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay
It was amazing and we will be coming back
Stayed 1 night in Feb 2024
Response from Wilma on 31 Mar 2024
We are glad you enjoyed your stay with us, hope to see you again when you are in the area.

10/10 Excellent

Yablai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Dec 2023
Response from Wilma on 12 Mar 2024
Thank You

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Wilma on 23 Mar 2024
Thank you for staying with us, hope to see you again when you are in the area

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again when in the area very nice place to stay breakfast was really good
Stayed 3 nights in Feb 2024
Response from Wilma on 23 Mar 2024
We are glad you enjoyed your stay, hope to see you again if you are in the area

10/10 Excellent

Marian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up to Hilton standards
Nicest hotel we stayed in during our 2,000 mile trip. Very nice staff as well
Stayed 1 night in Jan 2024
Response from Wilma on 12 Mar 2024
Thank You, come to see us again if you are in the area

4/10 Poor

Mary

Disliked: Cleanliness, staff & service
The desk receptionist was not helpful. Locked out with a key card and she said it is too cold to work. Husband got a new card and it worked great. 75 dollars extra for a quiet pet is not competitive.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do yourself a favor and pick this hotel.
Great hotel. Good staff, clean and better than expected.
Stayed 2 nights in Jan 2024
Response from Wilma on 23 Mar 2024
Thank you for the kind words, stop by to see us again when you are in the area.

10/10 Excellent

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Very clean.
Stayed 2 nights in Dec 2023
Response from Wilma on 12 Mar 2024
Thank You

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I was looking for.
Excellent stay. Stayed here because of the indoor pool and hot tub. Pool was warm and hot tub was actually hot. We stayed two nights and the breakfast options were different each morning which was nice. Room was nice and clean. Staff was very friendly. I would highly recommend staying at this location if you are in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos, Houston

Travelled with family
Liked: Amenities
Great room!
Stayed 1 night in Jan 2024

4/10 Poor

Timothy

Disliked: Cleanliness
The room (room 308) I stayed was not clean. There was still a sock in the room when i checked in. There was dust on the furniture. Additionally, the air conditioner squealed the entire time it ran. Also had to pay a $50 non refundable pet fee for a puppy that never left the kennel. Quite disappointed in this location.
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Stayed 3 nights in Dec 2023

8/10 Good

Granger

Stayed 1 night in Dec 2023

10/10 Excellent

Kyungha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was soft. It is a wonderful change from the rock hard beds.
Stayed 1 night in Dec 2023

8/10 Good

Steve

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, lovely, spacious room.
Stayed 1 night in Dec 2023

6/10 Okay

Noma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Getting into the property was terrible, with the exit of the freeway right at the turn in. Need another way to get into the property. 2. For a handy cap room, the regular toilet was hard for me with bad knees and just had surgery on shoulder.
Stayed 1 night in Nov 2023

10/10 Excellent

Stankey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Shaunyel

Stayed 1 night in Nov 2023

8/10 Good

Dorothy

Travelled with partner
The property was good and served the purpose for our visit. Having the Breakfast was convenient.
Stayed 5 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great! Would stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to always stay at Hampton. Always so clean and nice.
Stayed 1 night in Oct 2023

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
Everything was ok, it’s a little tired, could use a remodel and update.
Stayed 3 nights in Oct 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Oct 2023

10/10 Excellent

Krystal

Stayed 1 night in Oct 2023

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located right off the highway. Easy in and out, but traffic moves fast, so don’t dilly dally…
Stayed 1 night in Oct 2023

6/10 Okay

Robert A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Our last stay at this hotel
Comforters are too thick for summer and unsanitary because they are not enclosed in a cover. Very disappointing that there is no room cleaning. That is going a bit far… Breakfast was sub standard. Juice machine was broken down.
Stayed 2 nights in Sep 2023

8/10 Good

George

Stayed 2 nights in Sep 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My problem is NOT with the property. It was with expedia. I paid expedia and when the hotel tried to get their payment from Expedia it would not go through. I spent 17 hours on the road, got to the hotel late in the evening and had to deal with this before being able to get some rest. This will be my last time using Expedia. From now on i will just book through my Hilton honors account.
Stayed 1 night in Sep 2023

2/10 Terrible

Troy

Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came to visit my son. We had a great visit and I was glad that i picked the Hampton of for our stay.
Stayed 1 night in Sep 2023

8/10 Good

Bill

Stayed 4 nights in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please put towels in the rooms!
The hotel was clean, and the staff was friendly. The only complaint we had was the lack of amenities in our room. We checked in late in the evening, and there were no towels, hand towels, wash cloths or a bath mat in the room. I went downstairs and got some. Then I got in the shower, only to find out there was no shampoo in the bulk container in the shower. Then the next day, upon returning to the hotel after a long day, there had been no housekeeping, so we once again had to go find towels for our showers. Other than this, the hotel was just fine.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Fernando L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of personnel during breakfast, checkin. Even forgot some clothing and it was kept for 2 days until it was picked up.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable.
Stayed 1 night in Sep 2023