"I recently stayed at the Hilton Anatole in Dallas while visiting from Augusta, Georgia to spend time with my daughter and two grandchildren. Unfortunately, my experience was disappointing from the moment I arrived.
At check-in, the front desk clerk appeared unable to find my reservation and acted as though checking me in was an inconvenience. Eventually, he located the reservation under my maiden name, but the interaction left me feeling unwelcome. As a Hilton Honors member, I later learned...
"I recently stayed at the Hilton Anatole in Dallas while visiting from Augusta, Georgia to spend time with my daughter and two grandchildren. Unfortunately, my experience was disappointing from the moment I arrived.
At check-in, the front desk clerk appeared unable to find my reservation and acted as though checking me in was an inconvenience. Eventually, he located the reservation under my maiden name, but the interaction left me feeling unwelcome. As a Hilton Honors member, I later learned...
Cheryl Ann