Decor is alluring but rooms lack comfort; rude maids do not speak English; unsanitary & inadequate cleaning of room; towels not soft or fluffy; not properly clean. Bathroom vent smelled of glue & phlegm. When tired guests (myself) check in my room should be thoroughly clean & moving to another room should NOT be necessary to get quality accommodation. Basically the hotel is almost comparable to a third world country hotel with indecent maids who do not clean toilets sanitarily;etc.!! I demand this company to refund the entire amount I was charged because of the upsetting discomfort caused which prevents me from being able to conduct my own business matters which are URGENT!! People thruout Plano, tx have been crazy, trashy & abusive to me for no sane reason. I have been made ill by their stupidity & abusiveness!! I am a clean living, decent senior citizen &l ady who should receive better quality service at a reasonable price!
Room was clean and AC was set to 65, perfect for the summer. Bed is clean and nice, and the pillows have a lot of support. The problem is the shower. Took me 30 minutes to figure out how to turn it on, you pull down from the spout. Ridiculous design. Other than that, it was a good stay.
When I come back to my room at 2 am after a long busy day, I was shocked to see my room door was wide open. To my surprise nothing seems to be missing so far. They moved me to a different room but when I spoke to frond desk the next morning to find out why my door was left open? All they could tell me is that the cleaners probably left it open. Imagine having all my belongings in the room for anyone to take it away if they desire to. It is traumatizing experience and all I was offered was free breakfast buffet worth 9.70.