Exterior

Reviews of Phu An Hotel

2.5 out of 5
Phu An Hotel
No. 48, 2/9 Street, Binh Hien, Hai Chau, Da Nang, Da Nang

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 36 reviews" "
Rating 8 - Good. 6 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

W.T., Red Boiling Springs

Liked: Cleanliness, amenities, property conditions & facilities
Great place and the staff took care is. Especially Thu!!!!!
Stayed 10 nights in Mar 2024
Response from Phu An Danang Hotel Team on 1 Apr 2024
Dear W.TWe are delighted to receive positive feedback from you about your experience staying at our hotel.It is an honor to know that you were satisfied with your stay and the care of our staff. We are very proud of our staff and will be sure to pass on our compliments to Thu and let our entire staff know of their positive contribution to your experience.We hope you had a memorable stay and would be delighted to welcome you back in the future.Best regards,The Phu An Da Nang Hotel Team.

10/10 Excellent

Shelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Thu is the BEST!!! She went way above to take care of us and make sure we had a great vacation. Love her!!!! She is a huge asset to Phu An Hotel!!!
Stayed 9 nights in Mar 2024
Response from Phu An Danang Hotel Team on 28 Mar 2024
Dear Shelly,We are happy to receive your positive feedback about Mrs Thu! It is a great honor to know that Ms. Thu has created a memorable and wonderful experience for you at Phu An Hotel.We will be sure to pass on our compliments to Ms. Thu and ensure that she is recognized for her care and dedication to her customers.Thank you very much for sharing this positive feedback and we hope to welcome you back at our hotel in the near future.Best regards,Phu An Da Nang Hotel Team

6/10 Okay

Andy

Stayed 1 night in Mar 2024
Response from Phu An Danang Hotel Team on 27 Mar 2024
Dear Andy,We sincerely thank you for sharing your review.Wish you a good day.Best regards,Phu An Da Nang Hotel Team

6/10 Okay

MARIAN

Stayed 3 nights in Mar 2024

8/10 Good

Cheng Wah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to every things lots of cafe restaurant 15min walk to Han Market and Son Tra night market
Stayed 4 nights in Mar 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
Hello Cheng WahWe appreciate your feedback and are delighted to hear that you found our location convenient. Being close to various cafes and restaurants, as well as within a 15-minute walk to both Han Market and Son Tra Night Market, is indeed advantageous for our guests to explore and enjoy the local attractions. We aim to provide not only comfortable accommodations but also easy access to nearby amenities and points of interest. Should you have any further inquiries or require assistance during your stay, please do not hesitate to let us know. We look forward to welcoming you again in the future. Thank you for choosing us for your stay.Best regards.!Besreguad

10/10 Excellent

Hung

Liked: Amenities
Great service and room!
Stayed 28 nights in Feb 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
We are delighted to hear you are satisfied with our service and rooms! Customer satisfaction is always our top priority, and knowing that you had a great experience during your stay with us is a great joy for our team. We are committed to continuing to provide high quality service and continuously improve the customer experience. If you have any further requests or questions in the future, don't hesitate to contact us. Thank you very much for choosing to stay with us and hope to have the opportunity to welcome you again!Best regards.!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Quick services
Stayed 2 nights in Feb 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
Hello Todd,We are delighted to hear that you rated our service as "fast". This is a great motivation for our team to continue providing the fastest and most professional service possible. Customer satisfaction is always our top priority and we are committed to maintaining and improving the quality of our services. If you need any support or inquiries in the future, don't hesitate to contact us. Thank you very much for sharing your experience and hope to have the opportunity to host you again!Best regards.!

6/10 Okay

Angele

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Phu An Danang Hotel Team on 20 Mar 2024
Dear Angela,We sincerely thank you for sharing your review of our hotel.Wishing your family good health, happiness, and prosperity to come back to experience our great services in the future, helping you always have more interesting and exciting vacations. The entire staff of Phu An Hotel Da Nang would like to sincerely thank you and see you again!Best regards,The Phu An Hotel Da Nang Team

8/10 Good

SIOBHAN

Travelled with family
Liked: Cleanliness, staff & service
Basic hotel with few frills.
The hotel was not pretty, but it was value for money. We had a third floor room at the front, which was a bit noisy at times. The decor is tired and I was worried about the bathroom but in fact it was perfectly fine. For a short stop it was fine but do not expect many comforts.
Stayed 2 nights in Feb 2024
Response from Phu An Danang Hotel Team on 20 Mar 2024
Dear SIOBHAN,Thank you for taking the time to share your comments and experiences at our hotel. We appreciate all feedback because it helps us review and improve our services.We are pleased to know that you felt your stay was worth the price paid. However, we also take note of your concerns about noise from the third floor room and your perception of the decoration as well as concerns about the bathroom. We understand that these factors may affect your resort experience, and would like to express our apologies for any inconvenience you may have experienced.Please rest assured that we are working to improve noise issues and are reviewing decor to enhance the quality of the customer experience. Regarding the bathroom, we are happy to know that it has met your expectations and we will continue to maintain and improve the quality of service.We hope that, despite some imperfections, your stay provides a positive experience. We look forward to the opportunity to welcome you back, to provide an even better experience that reflects our commitment to quality and comfort.If you have any requests or suggestions for us to serve you better in the future, please do not hesitate to let us know.Best regards,The Phu An Hotel Da Nang Team

10/10 Excellent

Maurice, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Kind and helpful staff. Nice place. Very firm bed. The pool was cool, just the way we like it. A bit noisy from the street (honking), but its Vietnam. Beep, Beep.
Stayed 3 nights in Feb 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
Hello Maurice,We are delighted to hear you appreciate our service and amenities! Customer satisfaction is our top priority and we are delighted to know that you had a positive experience staying with us. We always strive to provide the best value to our customers and are committed to maintaining and improving the quality of our services.Our staff are always happy to assist and ensure that you have a relaxing and comfortable stay. Our location is not only beautiful but also convenient for exploring the area's attractions and fun activities.We are delighted that you appreciated the quality of our beds and swimming pool. This is a great motivation for us to maintain and improve our service standards.Please note that street noise can be part of living in Vietnam, but we will do our best to minimize its impact on your comfort.We appreciate your support and recognition and hope to welcome you back in the near future! If you have any further requests or questions, please contact us.Best regards.!

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room.
Stayed 1 night in Feb 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
Hello PierreWe are delighted to hear you are satisfied with our staff and rooms! Customer satisfaction is our top goal and we are pleased to hear that you had a positive experience during your stay with us.Our staff always do their best to ensure you have a comfortable and memorable stay. At the same time, we always focus on maintaining and improving bedroom quality to ensure that you feel satisfied and comfortable throughout your stay.If you have any further requests or needs, don't hesitate to contact us. We look forward to welcoming you back next time and thank you for sharing your positive review!Best regads.!

10/10 Excellent

kaitlyn

Stayed 8 nights in Jan 2024
Response from Phu An Da Nang Hotel Team on 22 Mar 2024
Dear KAITLYN,Thank you for sharing your experience at our hotel and glad to know that everything met your satisfaction. It is our honor to serve and bring you a memorable experience in Da Nang.If there is anything we can assist you with in the future or if you have any other special requests, please do not hesitate to contact us. We are always willing to accommodate and bring maximum comfort to you.Once again, we sincerely thank you for choosing our hotel for your trip and hope to welcome you back in the near future.Best regards,Phu An Da Nang Hotel Team

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time here. The staff were friendly. Everything was clean. The location was central. Bar and restaurant appeared to be under construction or out of order due to some other reason. Overall good stay though!
Stayed 4 nights in Jan 2024
Response from Phu An Danang Hotel Team on 20 Mar 2024
Dear Hannah,We are happy to know that you had a wonderful time at our location. Staff friendliness and cleanliness are top criteria that we strive to maintain, and receiving positive comments from you on these aspects is truly a great encouragement to us. our entire team.Regarding our central location, we believe it is one of the key benefits that helps our customers have a convenient experience and easily explore their surroundings.We apologize for any inconvenience regarding our bar and restaurant. You are right, we are currently in the process of upgrading to improve and expand our services. Construction is expected to be completed within the next few months, and we look forward to the opportunity to welcome you back to experience this improvement.Once again, thank you for sharing your experience and comments. We look forward to welcoming you back in the near future.Best regards,The Phu An Hotel Da Nang Team

6/10 Okay

Kirk

Travelled with group
Disliked: Cleanliness, room comfort
Did not meet standards
There wasn’t enough towels in the hotel for everyone. The blankets were thin and were not warm enough. The pillows were smelly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Huynh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have a fantastic time and enjoy during the stay. Nice location and easy access most popular places.
Stayed 12 nights in Nov 2023

10/10 Excellent

Darren

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

YASUKO

Travelled with family
Liked: Staff & service, property conditions & facilities
この値段にして良かった。建物は古いですが、掃除はちゃんとされています。シーツは交換はなかった。けれど、毎日シーツをセットしてきれいにしてくれた。タオルも毎日交換してくれた。が、少し臭うことがある。まぁこのお値段なので文句は言えないが、せめて汗臭いニオイのしないタオルにしてくださいね。そして、何よりもフロントの女性の笑顔に、家に帰ってきたような気持ちになった。ここのホテルはフロントの女性が非常に良い。目の大きい女性で笑顔が最高だった。ありがとう!!!!
Stayed 6 nights in Mar 2024
Response from Phu An Da Nang Hotel Team on 5 Apr 2024
親愛なるヤスコ様当ホテルでのご滞在経験について、肯定的なご意見やフィードバックをお寄せいただきまして、誠にありがとうございます。当社の価格とサービスの品質を高く評価していただき、大変嬉しく思います。私たちは常にサービスとホテル施設の品質の維持と向上に努めます。ベッドシーツやタオルの交換など、毎日の清潔さへの配慮を重視していただき、大変嬉しく思います。しかしながら、タオルの臭いに関してはご不便をお掛けし大変申し訳ございませんでした。私たちは、各お客様に可能な限り最高の滞在体験を提供できるよう、この問題を調査し、改善することに全力で取り組んでいます。また、特にフロントの女性スタッフを中心にお褒めのお言葉を頂き大変嬉しく思います。これは私たちにとって大きな励ましであり、私たちの賛辞を必ず彼女に伝えたいと思います。フィードバックをお寄せいただきありがとうございます。今後も戻ってきて当社のサービスを体験していただければ幸いです。よろしくお願いします、フーアンホテルチーム

10/10 Excellent

SHINTARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が綺麗で広かったです。リバービューの部屋であれば、ドラゴンブリッジを見ることもできます。またチェックアウト後も荷物を預かってもらえる点も非常に良かったです。
Response from Phu An Danang Hotel Team on 20 Mar 2024
親愛なるシンタロー様この度は当ホテルでの素晴らしいご滞在体験を共有していただきまして誠にありがとうございます。お部屋の清潔感や広さ、またお部屋からのドラゴンブリッジの素晴らしい眺望にご満足頂けたご様子で大変嬉しく思います。これは、私たちが常に各ゲストに提供しようとしているもの、つまり思い出に残る体験ができる理想的な休憩スペースです。チェックアウト後のお荷物お預かりサービスも大変便利でございました。このような便利なサービスにより、お客様のご旅行がより便利で快適になると考えております。ホテルスタッフ一同、心より感謝申し上げます。近い将来、またのお越しを心よりお待ち申し上げております。特別なご要望や次回ご宿泊のご希望がございましたら、お気軽にお問い合わせください。良い一日と、次の旅がたくさん楽しめることを願っています。よろしくお願いします、フーアン ホテル ダナン チーム

6/10 Okay

Siu Chong janny

Travelled with group
第一晚的住宿是二樓樓層,十分嘈吵,污糟,水煲生銹,投訴後才轉較為正常房間。
Stayed 4 nights in Mar 2024
Response from Team Phu An Da Nang Hotel on 15 Mar 2024
你好小莊Janny感謝您分享您的評論。對於您第一晚在住宿期間的負面體驗,我們深表歉意。我們始終努力確保每位顧客在我們的住宿中擁有舒適、愉快的體驗。噪音和污物沒有達到我們預期的標準,對於造成您的不便,我們深表歉意。我們已收到您的回饋,並立即採取必要措施來改善情況。將您轉移到另一個更乾淨、更安靜的房間是我們解決問題的努力的一部分。我們期待有機會再次為您服務,並確保您這次有一個愉快、更好的體驗。感謝您分享您的回饋,我們希望有機會糾正這些缺點,以便在未來改善我們的服務。此致。!峴港富安團隊飯店

6/10 Okay

Siu Chong janny

Travelled with group
Disliked: Property conditions & facilities
可以看到韓河的夜景,但居住環境嘈吵
Stayed 1 night in Mar 2024

10/10 Excellent

TAKUNO

Stayed 2 nights in Feb 2024
Response from Phu An Danang Hotel Team on 22 Mar 2024
Dear TAKUNO,Thank you for sharing your experience at our hotel and glad to know that everything met your satisfaction. It is our honor to serve and bring you a memorable experience in Da Nang.If there is anything we can assist you with in the future or if you have any other special requests, please do not hesitate to contact us. We are always willing to accommodate and bring maximum comfort to you.Once again, we sincerely thank you for choosing our hotel for your trip and hope to welcome you back in the near future.Best regards,Phu An Da Nang Hotel Team

10/10 Excellent

HYUNGSEOB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Phu An Danang Hotel Team on 20 Mar 2024
친애하는 형섭님,호텔에 대한 긍정적인 리뷰를 공유해 주셔서 진심으로 감사드립니다.앞으로도 귀하의 가족이 건강하고 행복하며 번영하기를 바라며 앞으로도 훌륭한 서비스를 경험해 보시고 항상 더욱 흥미롭고 신나는 휴가를 보내시기 바랍니다. Phu An Hotel Da Nang의 전 직원은 진심으로 감사드리며 다시 뵙기를 바랍니다!친애하는,푸안 호텔 다낭 팀

2/10 Terrible

Hyeonchan

Stayed 1 night in Nov 2023

10/10 Excellent

seohyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to go to hanmarket, dangana Cathedral, lottemart! and so kind staff. i will visit this hotel again! Thank you for every thing!!
Stayed 1 night in Nov 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
407호 화장실의 배수가 잘 되지않아 방교체를 요청하니, 직원분이 빨리 바꾸어 주셨어요. 적극적인 직원의 대처로 편한 여행을 할 수 있었어요.
Stayed 2 nights in Nov 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
한강의 야경 뷰가 정말 좋아요. 시내와 가까이 있어요. 아침에 밖에 음악소리로 인하여 일찍 깨었어요. 전체적으로 만족합니다. 다시 방문예정입니다.

10/10 Excellent

Tr?n Xuân L?c

Liked: Cleanliness, staff & service, property conditions & facilities
Nhân viên nhiệt tình view đẹp có hồ bơi đẹp
Stayed 1 night in Nov 2023
Response from Lời cảm ơn on 14 Nov 2023
Chào bạn,Chúng tôi rất vui mừng khi biết bạn đã có một trải nghiệm tuyệt vời tại khách sạn Phú An Đà Nẵng. Xin chân thành cảm ơn bạn đã dành thời gian để chia sẻ ý kiến của mình.Chúng tôi rất mừng khi biết rằng bạn đã có nhận xét tích cực về nhân viên của chúng tôi. Đội ngũ nhân viên của chúng tôi luôn nỗ lực hết mình để đảm bảo du khách như bạn có một kỳ nghỉ thoải mái và tràn đầy hạnh phúc.Chúng tôi cũng rất hạnh phúc khi bạn hài lòng với vị trí của khách sạn. Chúng tôi luôn cố gắng chọn lựa những vị trí đẹp và thuận tiện để mang đến trải nghiệm tốt nhất cho khách hàng của mình.Chúng tôi hy vọng được đón tiếp bạn lần nữa trong tương lai gần. Nếu có bất kỳ điều gì chúng tôi có thể giúp đỡ hoặc cải thiện, xin đừng ngần ngại liên hệ với chúng tôi.Chân thành cảm ơn và chúc bạn có những chuyến đi tuyệt vời tiếp theo!Trân trọng,

10/10 Excellent

bao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rất tốt với giá
nhân viên rất tốt và thân thiện, vị trí đẹp và thuận tiện
Stayed 1 night in Oct 2023
Response from Lời cảm ơn on 12 Nov 2023
Chào bạn,Chúng tôi rất vui mừng khi biết bạn đã có một trải nghiệm tuyệt vời tại khách sạn Phú An Đà Nẵng. Xin chân thành cảm ơn bạn đã dành thời gian để chia sẻ ý kiến của mình.Chúng tôi rất mừng khi biết rằng bạn đã có nhận xét tích cực về nhân viên của chúng tôi. Đội ngũ nhân viên của chúng tôi luôn nỗ lực hết mình để đảm bảo du khách như bạn có một kỳ nghỉ thoải mái và tràn đầy hạnh phúc.Chúng tôi cũng rất hạnh phúc khi bạn hài lòng với vị trí của khách sạn. Chúng tôi luôn cố gắng chọn lựa những vị trí đẹp và thuận tiện để mang đến trải nghiệm tốt nhất cho khách hàng của mình.Chúng tôi hy vọng được đón tiếp bạn lần nữa trong tương lai gần. Nếu có bất kỳ điều gì chúng tôi có thể giúp đỡ hoặc cải thiện, xin đừng ngần ngại liên hệ với chúng tôi.Chân thành cảm ơn và chúc bạn có những chuyến đi tuyệt vời tiếp theo!Trân trọng,

10/10 Excellent

My

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
khách sạn có View rất tuyệt, nhân viên cực kỳ thân thiện, phòng ốc sạch sẽ với giá cả phù hợp so với khu vực, chúng tôi sẽ quay lại khi có dịp đi Đà Nẵng
Response from Lời cảm ơn on 14 Nov 2023
Chào quý khách,Chúng tôi chân thành biết ơn với những lời đánh giá tuyệt vời của quý khách về khách sạn Phú An Đà Nẵng. Đó là niềm vinh hạnh của chúng tôi khi biết rằng bạn đã có một trải nghiệm đáng nhớ tại chỗ lưu trú của chúng tôi.Chúng tôi rất hạnh phúc khi bạn đã thấy thích thú với view tuyệt vời tại khách sạn. Chúng tôi luôn cố gắng để mang lại không gian thoải mái và ấn tượng cho quý khách, và việc bạn đánh giá cao điều này là một nguồn động viên lớn cho đội ngũ của chúng tôi.Đồng thời, chúng tôi rất vui khi biết bạn hài lòng với sự thân thiện và chuyên nghiệp của đội ngũ nhân viên. Chúng tôi cam kết duy trì mức độ phục vụ cao nhất để đảm bảo mọi chuyến đi của quý khách là một trải nghiệm tuyệt vời.Việc bạn nhận xét về sự sạch sẽ của phòng ốc và giá cả phù hợp với khu vực là một điều rất quan trọng đối với chúng tôi. Chúng tôi luôn nỗ lực để duy trì chất lượng dịch vụ và giữ cho giá cả là hợp lý nhất.Rất mong được đón tiếp quý khách một lần nữa khi có dịp quay lại Đà Nẵng. Chúng tôi sẽ tiếp tục cung cấp những trải nghiệm đẳng cấp và không ngừng hoàn thiện để làm hài lòng quý khách.Trân trọng,