Executive Room, 2 Bedrooms | View from room
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Reviews of Citadines Pearl Hoi An

4 out of 5
Citadines Pearl Hoi An
An Bang Beach, Cam An Ward, Hoi An, Quang Nam

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 124 reviews" "
Rating 8 - Good. 42 out of 124 reviews" "
Rating 6 - Okay. 20 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 5 out of 124 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Suk Man

Travelled with family
Just close to the beach. Others just so so. But close a small village that has a lot restaurants and mini shop is good. Staff is ok except waitress in restaurant and receptionist, they are not willing to provide you the invoice after you paid the bill when you check out. Concierge will call to your room and remind your check out time 20 mins 5o due. Spa and massage is ok but Jim jil bang do not have snow room. Swimming pool is ok. Bed is ok but water pressure is quite low. I get ocean view room but brunch of houses or villas alomst 200 meters in front of your window till the beach line and they are just lower than your window. There are also 2 big buidlings on your left and right hands of the window which block your ocean view. Also the window is too blurred to see the outside scene.
Stayed 2 nights in May 2024
Response from The Resort Management on 20 May 2024
Xin Chao Our valued guest,Thank you for choosing to stay at Citadines Pearl Hoi An. We are incredibly grateful that you took the time out to share this review with us.First of all, on behalf of the hotel management, we would like to sincerely apologize for the unexpected experience during your stay.With the desire to learn and improve our quality of customers service better, we always recognize your valuable comments.Once again, I would like to sincerely apology on behalf on The Resort Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel with a better experienceBest regards,

10/10 Excellent

NAte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean rooms, nice pool, close to the beach. Staff is very friendly. Would highly recommend this place.
Stayed 2 nights in Apr 2024
Response from The Resort Management on 18 Apr 2024
Dear Nate,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us, especially you had a chance to try most of our highlighted facilities during the stay. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours, The Resort Management

10/10 Excellent

Martin, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from The Hotel Management on 10 Apr 2024
Dear Martin,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours,

8/10 Good

Warren Leigh

Liked: Amenities
More variety of food in the pool bar and a larger balcony would have worked better.
Stayed 7 nights in Mar 2024
Response from The Hotel Management on 10 Apr 2024
"Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying at Citadines recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your feedback about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours!The Hotel Management

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really nice. It is a very "Americanized" hotel. it is more expensive (both to stay there and to eat there) than other hotels. And they also have silverware (no chopsticks, like we found at other hotels) The property is HUGE. It's one of the biggest hotels I saw there. However it looks like it either isn't finished, or it is partially abandoned. It looks like some day it will have a large mall inside it for shopping (indoor) as well as an outdoor mall that feels like you are off-grounds. I imagine when these open that they will be a lot more expensive than the Vietnamese markets (which are crazy cheap) but it would have been cool to walk around the shops if any had been open. There is also a movie theater that looked like it may have been open, but we didn't go. Our room came with unlimited spa, which I thought would be a little more than it was (just a hot sauna). We were there in the "cool season" and it was still 90 degrees and humid each day, so we weren't interested in more heat. The beach was very quiet and clean. As with most beaches in Vietnam, you will have the beach to yourself for most of the day (Locals do not go to the beach other than sunrise/sunset) The pool is MASSIVE and you can easily find places to swim alone, even if there are dozens of people in the pool. One thing to mention is that there are no drawers in any hotels (or few drawers) so plan accordingly. Super nice place to stay. Just need to drive to go anywhere off-resort.
Stayed 3 nights in Mar 2024
Response from The Hotel Management on 3 Apr 2024
Dear Jennifer, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback and ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Citadines Pearl Hoi An and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An.Sincerely yours! The Hotel Management!

10/10 Excellent

Tracey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely variety of food offered at restaurant, buffet breakfast for delicious, service staff at the resort were lovely especially at restaurant, everyone so lovely and helpful. We had a late check in kitchen was closing and staff organised room service so our family could have a late dinner as we were so tired from travelling, the pool at resort is amazing just gorgeous, pity lots of shops and businesses closed, lots of empty shops but didn’t bother us really it’s 15 min drive to old town, easy to get taxi or grab, day spa facilities were lovely.
Stayed 4 nights in Mar 2024
Response from The Hotel Management on 30 Mar 2024
Dear Tracey, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback & ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Citadines and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An.Best regards,The Hotel Management

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, we loved our stay there. We were upgraded to a 2 bed apartment as the pool was closed for our first couple of days, the apartment was spotless, everything looked new, 2 big bedrooms and 2 bathrooms living room/ kitchen diner in one and a lovely sea view, the breakfast was really good with lots of choices and the little cafe on the site does excellent food and drinks. Seems like there were a few places closed but this did not affect our stay, lovely helpful staff and easy to get into town using grab taxis, would definitely recommend staying here we had a great time.
Stayed 5 nights in Feb 2024
Response from The Hotel Management on 30 Mar 2024
Dear Debbie, "Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying at Citadines recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Hotel Management

10/10 Excellent

SRIHARSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Hotel Management on 30 Mar 2024
Dear Shiharsan,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No complaints from us on this one. Very nice stay. Great staff and great breakfast!
Stayed 3 nights in Mar 2024
Response from The Hotel Management on 26 Mar 2024
Dear Ms. Susan,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Beautiful pool everywhere very clean. Staff very friendly Good breakfast
Stayed 4 nights in Jan 2024
Response from Guest Service Director - Nguyen Xuan Ha on 23 Jan 2024
Dear Sally,Thank you for taking the time to share your wonderful feedback about your recent stay at Citadines Pearl Hoi An! We are thrilled to hear that you had a very good experience and that you enjoyed the beautiful pool and our clean facilities.Our team is dedicated to providing exceptional service, and we're delighted that you found our staff to be very friendly. It's also great to know that you enjoyed our breakfast offerings.Your positive comments are truly appreciated and will be shared with our team. We look forward to the opportunity of welcoming you back for another fantastic stay at Citadines Pearl Hoi An.If there's anything else you'd like to share or if you have any suggestions, feel free to let us know.Thank you once again for choosing us!Best regards,Citadines Pearl Hoi An

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pearl is a great place to stay. Great for families. Rooms are clean and tidy. Modern amenities in rooms. Also great to have lots of bottled water and large water container for refill. Pool area is great. Staff also really friendly and good with local recommendations. The only downfall is many shops no longer open, maybe due to Covid. You have to travel into Hoi An to get snacks etc. we also traveled into Hoi An to go out for meals as not many options close by. We used grabs as they were cheap and easy to use to transport in.
Stayed 5 nights in Dec 2023
Response from Guest Service Director on 30 Dec 2023
Dear Louise,Thank you for taking the time to share your positive experience at The Pearl. We're delighted to hear that you found it to be a great place for families with clean and tidy rooms, modern amenities, and a well-maintained pool area. We're pleased that the staff was friendly and helpful with local recommendations, contributing to a positive stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know.Safe travels!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Davidson Joseph on 15 Aug 2023
Dear Ann, Thank you for your excellent review of our Hotel.We would like to welcome you back again in the near future.Kind regards, Davidson Joseph General Manager

10/10 Excellent

Maria I

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was Huge - many rooms and apartments . Great location with private beach . Very clean rooms and property . Had a shuttle from hotel to Old Hoi A city , although only starting from 5pm and returning at 9. There were a lot of Locals staying at hotel for their holidays so it was busy at break fast and people were coming and going every day . The property has many shops and businesses that still remain shut after covid . It would have made a huge difference to have these shops and services , including Day Spa open as it is quite a distance from Hoi A town. The Manager Daniel was wonderful in attending to a mistake with our booking and made sure we were looked after and we were happy. I don’t think hotel has the restaurant running other than for the buffet breakfast . It would have been good to be able to eat lunch or dinner at hotel. Very relaxing 10 night stay. All the best with managing hotel Daniel ! Thank you again
Stayed 10 nights in Jun 2023
Response from Citadines Pearl Hoi An Team on 4 Jul 2023
Dear Mr/Ms. MariaWarmest greetings from Citadines Pearl Hoi An, Thank you very much for choosing our hotel to stay in. We’re so happy your visit to Citadines Pear Hoi An went so smoothly. Thank you for giving us nice compliments. We will try to upgrade the quality of the hotel more in the future.Once again, we are genuinely thankful for your time to give us encouraging feedback which will help us constantly keep up our service we hope to welcome you back again in the near future. Best regards, Citadines Pearl Hoi An Team

4/10 Poor

lloyd

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at this property in June 2023. The property is a large resort by the beach with a good outdoor pool area. The problem with this hotel is that it is set up to cater to mainly larger groups of Chinese and Korean Tour operators. Most staff have very limited English and the facilities in room are poor. We had a Premium Deluxe ocean view room. The outdoor balcony areas had no furniture and the lounge area had an outdoor sofa as the only furniture in room. Getting simple things like extra glasses or ice is impossible and the laundry service prices are excessive. I would definitely not recommend this property to any one not part of a larger group tour.
Stayed 5 nights in May 2023
Response from Davidson Joseph on 22 Jul 2023
Dear Guest, Thank you for sharing your experience at our property. We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Please know that we take your concerns seriously and will address them with our team.We strive to provide the best possible experience for all of our guests, regardless of their nationality or group size. We understand the importance of clear communication and will work on improving the English proficiency of our staff to better assist our international guests.Regarding the facilities in the room, we apologize for the lack of furniture on the outdoor balcony and limited furniture in the lounge area. Your feedback is valuable to us, and we will review our room offerings to ensure a comfortable stay for all our guests.We would like to welcome you back in the near future.Kind regards,Davidson JosephGeneral Manager

6/10 Okay

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
We booked this property thinking it had numerous restaurants and shops within it, boy were we wrong. A very small 7/11 shop was open along with a coffee shop 1 restaurant and a travel agency. One other restaurant did open while we were there though. Spa services not available. There is a new manager - David, who had only been there 3 weeks but you can really see he is going to make a difference. The staff speak very limited english which makes it hard. The pool is AMAZING and the breakfast also great, however with limited daily changes to the options. Alot of food also ran out quickly and it was slow to have new food come out. We had a family room (2 bedrooms) but there was no cutlery, no pots, pans etc to cook with. No teatowels or ability to wash your own dishes. If you book a family room, ensure you request all of this upon arrival. Rooms were cleaned daily though and left immaculate. And staff were accommodating once you found someone who could understand you. Location is away from the hustle and bustle of Hoi An but absolutely fantastic if you have children. I would stay closer to Hoi An township if i travelled here again.
Response from Davidson Joseph on 22 Jul 2023
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the limited restaurants and shops at the property. We appreciate your feedback and will work on improving the availability of services in the future. We are glad to hear that the new manager, David, made a positive impression on you and we will ensure that his efforts contribute to enhancing your overall experience. We understand that the language barrier was challenging and we will work on improving the communication skills of our staff to better serve our guests. We are pleased to know that you enjoyed the amazing pool and the great breakfast options, although we apologize for the limited changes in the daily menu and the slow replenishment of food. We will take note of this feedback and make an immediate improvement.We would like to welcome you back again in the near future.Kind regards,Davidson JosephGeneral Manager

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Pre COVID this hotel would have been busy and the promoted facilities all available. Unfortunately post COVID shops are closed, there are limited evening eating options and it requires a lick of paint and pathways repaired. Staff were helpful and pleasant. The gardening team maintain the grounds to a high standard. Hopefully tourists will return and the hotel will regain the footfall required to fully bring it back to life.
Stayed 5 nights in May 2023
Response from Davidson Joseph on 22 Jul 2023
Dear Guest, We appreciate your feedback regarding the impact of COVID-19 on the hotel's facilities and surrounding amenities. We understand that the current situation has greatly affected many businesses, including ours.We acknowledge your observations about the need for improvements, such as repainting and repairing pathways. Our team is working diligently to ensure these issues are addressed promptly. We appreciate your kind words about our helpful and pleasant staff, as well as our diligent gardening team.We share your optimism for the return of tourists and the revival of business in the future. As the situation improves and restrictions are lifted, we look forward to providing a fully immersive and enjoyable experience for our guests with a range of facilitiesKind regards,Davidson Joseph General Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Girl trip
Or that great. It was probably a great place in its day. Needs maintenance bad mildew and mold smell in the room that no cleaning products will remove. Asked for a different room they claimed they were fully booked but I insisted and go a different room that also smelled but at least the view was better. The whole area I was in was empty except for the person right next to me. So the hotel was only 40-50% booked. They only use a part of the hotel as much of the buildings are empty or unused. many of the stores and spa services are gone. Like a ghost town. Reception not that great. It’s ok for a night or 2 loads of tour buses unloading people so if your there individually your forgotten. I sprained my ankle and they had no first aid service to help or bothered to do anything. Not worth the money of a resort. Hot pool broken and uncomfortable wooden deck chairs on the beach no drink service on the beach. I guess because nobody goes to the beach. I loved it the water was perfect no people it’s also pretty clean If your looking for luxury this is not it. The cleaning and servers are nice and will help you if you need them. Bellman also great. You definitely need to rent a moped because nothing is close by
Stayed 5 nights in May 2023
Response from Citadines Pearl Hoi An Team on 4 Jul 2023
Dear Mr/Ms. AnonymousWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are very sorry about the problem that happened to you. We will strive to improve the quality of the facilities and staff in the future so that you will feel more comfortable on your next visit.Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

10/10 Excellent

Arghya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The resort is well-maintained and offers excellent amenities. The rooms are spacious and equipped with quality facilities. The breakfast buffet offers a wide variety of options. The pool is clean and enjoyable. However, the restaurant facilities are lacking, and the beachside bar closes too early, especially during the summer season. The front desk staff should be more proactive and welcoming in their approach.
Bedroom
View from the balcony
Living room
Stayed 2 nights in Apr 2023
Response from Citadines Pearl Hoi An Team on 4 Jul 2023
Dear Mr/Ms. ArghyaWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are glad to know that you enjoyed our resort and staff service. We're delighted that you enjoyed our pool facilities. Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

8/10 Good

Seasaidh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach side location. Very clean, spacious and comfortable room. Lots to choose from in buffet but some not the best quality food, got told one morning we had to sit outside which felt like it was to protect other guests from the heat and sun, doesn’t seem fair. Tried to book the shuttle bus but due to only one vehicle available for this service, always missed out. Also with the bicycles, one day they were all in use by 9am and the next day we were told that service was no longer available and was only for the public holiday, no one advised us this in the beginning, shuttle service and bicycles shouldn’t be advertised if it can not be provided. No soundproofing within the corridors and rooms, other guests completely unaware or caring of how loud they are at any time of the day. No organisation or staff assistance to manage the crowds at check in desk or breakfast buffet, makes it an uncomfortable experience for other guests.
Stayed 4 nights in May 2023
Response from Citadines Pearl Hoi An Team on 4 Jul 2023
Dear Mr/Ms. SeasaidhWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are very sorry about the problem that happened to you. We will strive to improve the quality of the facilities and staff in the future so that you will feel more comfortable on your next visit.Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was so very much looking forward to our stay at this hotel. Which may be why I was slightly disappointed. I’m guessing covid hit this area hard. We booked a 3 bedroom apartment. There was no crockery or cutlery in sight! When we enquired it was 300000VD per day to hire! Which I wasn’t told about on booking. There was very minimal dining options. Shop after shop in the hotel leases where empty. The cinema was still running. The pool was great. The gym air conditioning was off on my morning visit and couldn’t figure out how to turn it on and there were no staff around to ask. The complimentary hotel bikes needed maintenance desperately. Mine had no front brakes and the crank was coming off my husband’s. I didn’t get to used the tennis courts as there was a fee.
Stayed 4 nights in Apr 2023

8/10 Good

Eztli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread is perfection—lots of options! The pool is nice—water is a little too warm. Beach is right there though to get cold water. Quiet and relaxing. There’s little markets inside the hotel and always a taxi available. Only thing I was very disappointed with is there is NO SHUTTLE from hotel to airport as listed on website as listed. Also their blow dryer is excellent.
Stayed 2 nights in Apr 2023

2/10 Terrible

Linda

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff at reception was unfriendly and not helpful at all during check in (which was late but no real effort on the staff to let us know when we could check in after a couple of delays) and check out. A particular staff was rude when we asked if they could turn on the fans in the reception area as it was hot and we were expected to wait around for final checks of our room. Won’t be staying again at this place nor recommending it to anyone due to this.
Stayed 5 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Weird place with super comfortable beds
We found this resort very strange. It’s a huge complex with lots of empty buildings and very few people around. We got a great deal on the nightly rate, and the beds were the most comfortable we’d encountered in the 2 months we spent in Vietnam and Cambodia. Breakfast was also good.
Stayed 2 nights in Feb 2023
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/Mrs. Anonymous,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

6/10 Okay

Gabriel

Travelled with family
Disliked: Property conditions & facilities
Pool area and kids room were ok. Access to the private beach area was welcome. However bfast was disappointing.
Stayed 1 night in Jan 2023
Response from Hotel Board of Management on 2 Mar 2023
Dear Gabriel,Thank you very much for choosing us your place of residence whilst in Hoi An. We are happy to learn that you enjoyed our pool and kid area. We take note your comment on breakfast and will deliver this to concerned department for the improvement.Thank you and kind regards,

8/10 Good

Patricia Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few steps away from perfect
It was a wonderful stay. An exquisite room, lovely food, superb service... the only thing I was disappointed with was the amenities for little children (between 1 and 6). There were no children seats for the bicycles; kiddy activities were not suitable for less than 6; and the kid's club would not watch over kids under 6. It was a shame as we hoped to get an hour or 2 to ourselves to really enjoy the hotel,but that was not the case... I would also say, that the bicycles need maintenance!! We have told staff that we had a near accident with a few (brakes not working or chain jamming), but we were only thanked for our feedback, rather than doing something about it. Apart from those two things, superb stay!
Stayed 3 nights in Dec 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/Mrs. Patricia Nora,Thank you for review after your stay in our property Citadines Pearl Hoi An.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,Citadines Pearl Hoi An.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel by far in Hoi An. I originally stayed for 2 nights and extended another night. It’s a resort right on the beach. It’s HUGE, and the rooms are perfect. The staff were great, the food was great, the pool is amazing. I’m definitely staying here and only here when I come back.
Stayed 2 nights in Aug 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/Ms Jeremiah,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr. Nicolas,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/ Ms. Everett,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

HOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pearl Hoi An is a very nice resort, we had a great time. will come back.
Stayed 2 nights in Jun 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/ Ms Hoa,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

10/10 Excellent

TIPPAWAN

Stayed 6 nights in Apr 2022
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr/Ms Tippawan,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property, rooms were great. Huge pool for kids to play in, clean beach, friendly and helpful staff. Perfect for families. No doubt will be very popular once all the shop & Restaurant outlets are fully open.
Stayed 6 nights in Jan 2020
Response from Hotel Board of Management on 7 Apr 2023
Dear Sir/ Madam,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 4 nights in Dec 2019
Response from Hotel Board of Management on 7 Apr 2023
Dear Sir/ Madam,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Hotel Board of Management on 7 Apr 2023
Dear Sir/ Madam,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

8/10 Good

Dude, Chiang Mai

Travelled with family
Liked: Cleanliness
Nice clean property with a beautiful pool and beach area. Still a lot of empty shops and some minor construction going on. They have a shuttle bus that runs into the ancient market. My only gripe would be that they do not have a concierge and the front desk could not schedule activities (we wanted to go on a Jeep tour). If you stay here and want to rent a motorbike, I strongly recommend Hoi An Bike Rental. My wife and niece got their nails done at Tiffany nails, which is at the resort and they said it was great. Also at the resort, Minh Hein vegetarian restaurant was amazing.
Stayed 4 nights in Dec 2019
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr. Dude,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An

8/10 Good

Chi Hung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hoi An 3 days 3 nights
Staffs are doing their best, friendly and helpful, the shuttle bus to Hoi An old town is convenient, you can buy tickets from hotel to Hoi An Impression. Large swimming pool, average breakfast buffet. Room is new and functional, with balcony and lounge chairs. Part of the hotel , esp shopping areas are under construction, limited choice of resturants. However in room service offers high quality dishes and its affordable.
Stayed 2 nights in Dec 2019
Response from Hotel Board of Management on 7 Apr 2023
Dear Mr. Hung,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It was good to check in two hours early and to prepare a baby bed. But I had a baby and asked for a room close to the pool, but gave me the furthest room. There was also a construction site in our room. Overall, the staff were not friendly. I also ordered a drink from the pool bar and waited an hour to receive the wrong drink. I told the staff that the order was wrong, but he didn't apologize. The pool, playground and beach were very popular with the children.
Stayed 3 nights in Aug 2019
Response from Lennie on 7 Aug 2019
Dear Valued Guest, We sincerely apologise for the unsatisfactory stay you experienced during your recent visit to Hoi An. We will take the necessary remedial actions to improve on the overall products and services and to be ready to provide a more satisfactory stay at the Resorts when you next visit Hoi An again. Once again, thank you and we wish you a wonderful day ahead. With Best Wishes; The Pearl Hoi An, a Festa Hotel & Resort Management

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I really wanted to like this hotel but I just couldn’t. It looks amazing from the outside but unfortunately this hotel is not completed and will require months even years for it to be completed. The place is like a ghost town, I’m sure it will be amazing once it all opens but at the moment there was not one shop that was open. The only thing that was open was the pool area and the restaurant. It’s a construction site. I came here for a holiday with my husband and took my 10 month old baby on her first holiday unfortunately we had a terrible experience as my baby was crawling around on the floor in our apartment and I had noticed some liquid on the floor she was playing with, it turns out it was glue coming out of the floorboards because the rooms were rushed to be finished in time for the ‘soft opening’ I informed reception and we were moved to another room the next morning. I had also advised reception that I would let them know when we required housekeeping as they were coming to our door literally at all hours knocking and waking the baby, yet for the whole 8 night stay we were there they were coming at all hours, sometimes 8am sometimes 9/10pm it was extremely frustrating. We paid a lot of money to stay at this hotel we booked a 2 bedroom premium, if we had known the hotel was not completed there is no way in hell we would of stayed here, I was definitely mislead, I was advised the hotel was opening in March at no point was I advised it was a soft opening.
Stayed 8 nights in Apr 2019
Response from Lennie on 13 May 2019
Dear Valued Guest, First of all, we do apologize for the disappointment you had during your stay with us in the last time. At the period of soft opening, the service is not ready to delivery to you as expectation, we hope to have your sympathy, However, we wish to assure all Guests that the Management and its staff will do its utmost to ensure the comfort and pleasantness of their stay. Once again, please do accept our sincere apologies and as gesture of goodwill, We hope you will afford us another opportunity when you next visit Hoi An. With best wishes, The Pearl Hoi An, a Festa Hotel & Resort

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019
Response from The Pearl Hội An, a Festa Hotel & Resort Managemen on 1 Apr 2019
Great to see your 5-star vote and we look forward to welcoming you back. Thank you. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from The Pearl Hoi An, a Festa Hotel & Resort on 1 Apr 2019
Thank you for the voting. Look forward to welcoming you back. Regards,

6/10 Okay

Susanna Tze Kwan

Liked: Cleanliness, staff & service, room comfort
Actual room is much smaller than the foto
Actual room turned out to be much smaller than the foto shows on hotel.com; paid extra for 5 adults but only two full size bed was in the guest room.
Stayed 3 nights in Mar 2019
Response from The Pearl Hoi An, a Festa Hotel & Resort on 1 Apr 2019
Dear Ms Susanna, We are sorry that the room is not meeting your expectation. However, we did free upgrade for you to 3-Bedroom Deluxe which is convenient for all. We hope you had a good time with us after then. Look forward to seeing you in the nearest future. Best regards,

8/10 Good

Jörg C., Bonn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wir haben unseren Aufenthalt genossen. Das Fitnessstudio ist sehr groß und es gibt viele unterschiedliche Maschinen. Es war auch nicht so überfüllt- Sonst ist es eine sehr große Hotelanlage, wovon maximal ein Drittel noch genutzt wird - viele Räume stehen leer und es sieht ein wenig verlassen und runtergekommen aus. Pool ist auf jeden Fall schön und auch das Frühstück ist ok.
Stayed 3 nights in Mar 2024
Response from The Hotel Management on 2 Apr 2024
Dear guest,Thank you for taking the time to leave us a review. At a very outset, please accept my sincerest apologies for certain challenges occurred during your stay that unfortunately turned the first time experience at our property to be not as satisfactory as it should have been.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management!

10/10 Excellent

Myeongjun

Stayed 2 nights in Feb 2024
Response from Guest Service Director - Nguyen Xuan Ha on 5 Feb 2024
Dear Myeonjun,Thank you for your positive feedback! We are thrilled to hear that you found our hotel excellent. Providing a great experience for our guests is our utmost priority.If there are specific aspects of your stay that you particularly enjoyed or if there's anything specific you'd like to share, we would love to hear more about it. Your feedback helps us maintain and improve the quality of our services.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back to our excellent hotel in the future.Best regards,

10/10 Excellent

SANGWON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Service Director - Nguyen Xuan Ha on 23 Jan 2024
Dear Sangwon,We're thrilled to hear that you found our resort to be excellent. Providing our guests with a wonderful experience is what we strive for, and we're delighted that we could meet your expectations.Your positive feedback is truly appreciated. If there's anything specific you'd like to highlight or if there are any suggestions you have for us to further enhance our services, please feel free to share.We look forward to the pleasure of hosting you again at our excellent resort in the future.Best regards,

6/10 Okay

beomjun

Stayed 4 nights in Jan 2024
Response from Guest Service Director - Nguyen Xuan Ha on 23 Jan 2024
Dear Beomjun,Thank you for your rating! We're delighted to hear that you found our resort to be good. Providing our guests with a pleasant and enjoyable experience is our top priority.If there are any specific aspects you particularly enjoyed or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice in staying with us and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Good

Toshihiro

Stayed 2 nights in Dec 2023
Response from Guest Service Director on 9 Jan 2024
シタディーンパールホイアンにご宿泊いただきありがとうございます。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nicw rooms and pool area. Clean. Nice location on the beach, which is beautiful. But the hotels is located outside City senter.
Stayed 5 nights in Dec 2023
Response from Guest Service Director on 30 Dec 2023
Dear valued Guest,Thank you for sharing your positive feedback about our hotel. We are delighted to hear that you enjoyed the nice rooms, pool area, and the beautiful beach location. We appreciate your acknowledgment of the cleanliness and overall atmosphere.We understand that the location outside the city center may have its pros and cons, and we hope that despite being outside the city center, you found the surrounding area and beach to be a peaceful and relaxing setting.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know.Safe travels!

10/10 Excellent

HYUNGJIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Nguyen Xuan Ha on 3 Oct 2023
Dear Hyungjin,Thank you for choosing to stay at Citadines Pearl Hoi An, and for taking the time to share your wonderful 5-star review with us! We hope to have the pleasure of hosting you again in the future. If you ever plan to return to Hoi An, don't hesitate to reach out to us. We'll be here to ensure your next visit is just as enjoyable as this one.Thank you once again for choosing Citadines Pearl Hoi An, and we look forward to welcoming you back soon!Warm regards,Nguyen Xuan HaCitadines Pearl Hoi An

8/10 Good

NAOKI

Travelled with family and small children
Liked: Cleanliness, staff & service
Very quiet place.
Stayed 5 nights in Aug 2023
Response from Davidson Joseph on 26 Aug 2023
Dear Guest, Thank you for your kind feedback and we would like to welcome you back in the near future.Kind regards, Davidson Joseph General Manager

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach and pool is very well.
Stayed 2 nights in Aug 2023
Response from Davidson Joseph on 15 Aug 2023
Dear Guest, Thank you for your kind feedback regards with our Hotel Beach & Pool being recognized.We would like to welcome you back again in the near future. Kind regards, Davidson Joseph General Manager

8/10 Good

KEODEUP

Stayed 3 nights in Jul 2023
Response from Davidson on 22 Jul 2023
Dear Guest, Thank you for your kind feedback and we would like to welcome you back in the near future.Kind regards,Davidson Joseph General Manager