Search Hotels Near Custom House Maritime Museum, New London

"Room was dirty"

"Generous living space"

"I didn't do my homework and read reviews before I booked. We just needed a quick place to stay after an event nearby and the price was right. The woman who checked us in was nice, but emphasized that "there are cameras everywhere." We were running late, so tossed our bags in the room (after going up soggy, filthy stairs). The room has one working lamp, a completely worn desk chair and stained carpet. No TP on the holder in the bathroom, remnants of stickers all over the wall, and mildew. While the sheets appeared clean, my daughter found hair... the thinnest coverlet imaginable and no blankets on the beds. A/C had been set to 61. After our event, we decided that we could not stay there, and ended up just grabbing our stuff and going elsewhere. The place really needs an update or tear down. Would not recommend even for just a quick stay. really filthy."

"Staff were helpful."

"The room was very clean, staff were very friendly and outgoing, breakfast had a great variety of choices and very tasty. Oh, and the location is ideal. You can get to any (and there are a lot) of the areas attractions very easily and quickly. Overall it was a nice one night stay."

"Staff was great ,manger was very sweet and easy on the eyes."

"The entire place was disgusting. We had to change rooms because of stains and debris on the sheets. We were moved to a room with a massive crack in the mirror, a bathroom you had to stand in the tub in order to shut the door, smelled like wet cigarettes, the smoke detector was covered with a plastic bag. Stains and mold on everything. It was so bad we left a day early and found a clean hotel nearby. "

"Very disappointing stay overall. The hotel looks completely different in person than it does in the pictures online. From the outside it seems acceptable, but inside the property felt extremely old, poorly maintained, and neglected. There were damaged walls, ceilings in bad condition, carpet coming loose in several areas creating a tripping hazard, and a strong unpleasant smell in the pool area that was very difficult to tolerate. The breakfast was also very poor. I also did not feel the situation involving my service dog was handled professionally or with much understanding, which was especially disappointing. The overall atmosphere of the hotel honestly felt uncomfortable and poorly maintained. I normally do not like leaving negative reviews, but I believe future guests deserve an honest description of the experience before booking."

"Had a nice breakfast, a nice indoor pool, and great location. Staff very helpful and kind, nice clean rooms."