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ITZA Hotel Boutique Internacional

4.0 star property
Hotel in Cuenca with 2 restaurants and free breakfast

Choose dates to view prices

ITZA Hotel Boutique Internacional in vibrant Cuenca offers modern luxury and genuine hospitality. Guests enjoy a complimentary cooked-to-order breakfast, multilingual staff assistance, and laundry services. The charming terrace is perfect for city views.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Presidential Suite

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Select Comfort bed
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
Select Comfort bed
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
Select Comfort bed
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Select Comfort bed
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
Select Comfort bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View | 1 bedroom, premium bedding, down duvets, Select Comfort beds

Luxury Room, 1 Queen Bed, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
Select Comfort bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Calderon Park - 3 min walk - 0.3 km
  • Plaza Rotary Market - 7 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Cuenca (CUE-Mariscal Lamar) - 10 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬3 min walk
  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Negroni - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

Upscale hotel located in Downtown Cuenca
Consider a stay at ITZA Hotel Boutique Internacional and take advantage of free cooked-to-order breakfast, a free food/drink shopping service and a terrace. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), multilingual staff and a porter/bellboy
  • Wedding services, concierge services and a front desk safe
  • A 24-hour front desk, a TV in reception and tour/ticket information
Room features
All guest rooms are individually decorated, and boast comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Select Comfort beds and down duvets
  • Heated floors, rainfall showers and hairdryers
  • 52-inch Smart TVs with premium channels
  • Wardrobes/cupboards, a personal chef and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Itza Internacional Cuenca

Frequently asked questions

Is ITZA Hotel Boutique Internacional pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ITZA Hotel Boutique Internacional?

This hotel doesn't offer parking.

What time is check-in at ITZA Hotel Boutique Internacional?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at ITZA Hotel Boutique Internacional?

Checkout is at noon.

Does ITZA Hotel Boutique Internacional provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-8:00 PM on request. A fee of USD 25 per vehicle applies.

Where is ITZA Hotel Boutique Internacional located?

Located in Downtown Cuenca, this hotel is steps away from Calderon Park, Church of Santo Domingo and New Cathedral of Cuenca. Convent of the Assumption and Esqueletologia Museum are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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ITZA Hotel Boutique Internacional Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 53 reviews
Rating 8 - Good. 2 out of 53 reviews
Rating 6 - Okay. 0 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Stayed 2 nights in Sep 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Fantástico
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale la pena

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities
El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Stayed 3 nights in Nov 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic.
Stayed 4 nights in Aug 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beabar.utiful view from the rooftop
Stayed 1 night in Aug 2023

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Xx
Stayed 1 night in May 2023

10/10 Excellent

thomas

Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es precioso y la ubicación excelente. Vale la pena comer en el restaurante, tienen cocina de autor exquisita con una muy buena atención. El personal está bien preparado y las recomendaciones de bebidas y vinos son fantásticas

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una belleza
Stayed 1 night in Sep 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien decorada, comoda, excelente ubicacion
Stayed 2 nights in Sep 2022

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inmejorable experiencia, por ubicación, instalaciones, calidad de servicio, comida, ambiente en general
Stayed 2 nights in Aug 2022

10/10 Excellent

andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true boutique hotel, just one block away from parque Calderon (central park of Cuenca) and the Cathedral, lot of restaurants, bars,shops in the area, the hotel has a great rooftop bar with lounge chairs, great view of the city. The only thing i didnt like is that they have no parking in the building, only one spot for unloading in the street and then you have to drive around the block to park in a Public garage ( Free for guests)
Stayed 3 nights in Jun 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a definite 5 star! luxuriously decorated with exquisite taste . very cozy , we definitely recommend.
Stayed 3 nights in May 2022