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Reviews of Hotel Mágico Inn

3.5 out of 5
Hotel Mágico Inn
Autopista La Pera - Cuautla km 32, Cuautla, MOR

Reviews

8.6

Excellent

Rating 10 - Excellent. 181 out of 366 reviews" "
Rating 8 - Good. 136 out of 366 reviews" "
Rating 6 - Okay. 30 out of 366 reviews" "
Rating 4 - Poor. 10 out of 366 reviews" "
Rating 2 - Terrible. 9 out of 366 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Luis Felipe, Cancun.Q.Roo,Mexico

Stayed 2 nights in Feb 2024

10/10 Excellent

Liliana

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lynna

Stayed 3 nights in Jul 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Manuel, wooddale

Stayed 2 nights in Jun 2023

6/10 Okay

Manuel, wooddale

Stayed 1 night in Jun 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Breagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and kind.
Stayed 1 night in Apr 2023

8/10 Good

Marcell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option in Cuautla. Value for money.
Stayed 1 night in Apr 2023

8/10 Good

yara

Stayed 1 night in Feb 2023

10/10 Excellent

Andrei

Stayed 2 nights in Jan 2023

10/10 Excellent

Jose antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Carol

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was told by Orbitz that I would be offered a free room upgrade. I was not offered that. Also I was told I would get a free bottle of wine. I had to ask for it. The woman at the front desk said someone would bring it to my room. It never arrived.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jose A

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition and excellent service
Stayed 3 nights in Jun 2022
Response from Mágico Inn Hotel on 21 Jun 2022
Thank you very much for your prefference, We will be glad to have again as our guest in the next future ! Regards

4/10 Poor

Adriana

Stayed 1 night in Apr 2022
Response from Mágico Inn on 26 Apr 2022
Muchas gracias por su tiempo y por ayudarnos a mejorar. Intentamos siempre tomar en cuenta su opinión , es muy importante para nosotros. Esperamos tener la oportunidad de tenerlo como huésped en el futuro.Hasta pronto !

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good, room is eficient and comfort, Restaurant I used for breakfast is very good also.
Stayed 6 nights in Jan 2022

2/10 Terrible

IVETTE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio del personal de restaurante muy mal modo de los meseros y la comida fría no lo recomiendo y también cuando se pide servicio al cuarto pésimo la persona que contesta . El Aire acondicionado se apaga y no se prende ,lo reporte y al otro día fue lo mismo caro el hotel y mal servicio no lo recomiendo
Stayed 2 nights in Feb 2021

8/10 Good

Daniele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place at reasonable price
Very good place where to stay, close to highway, clean, just a bir of noise for the bathroom pipes, and the airco; but service was very good and quick for check in and check out.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Kate Martínez on 28 Jul 2020
Agradecemos su preferencia, esperamos verlo muy pronto. Saludos!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very nice place to stay in Cuautla.
Stayed 1 night in Jul 2019
Response from Ventas on 27 Jul 2019
Thank you very much for your comments, we hope to see you here, in your next trip. Best Regards,

10/10 Excellent

Alma V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING BREAKFAST!!!
The breakfast buffet was amazing, they had an array of choices and the food was fresh. location was a bit isolated but overall if you're looking for a nice comfortable place to decompress, highly recommend this hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Kristen, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, very attentive to our needs!
The staff was very kind and attentive to our needs. Very nice clean room. I loved having the security guard in the gated parking lot. Ordered room service and the food was great and very affordable!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Good place but it looks like motel and not a hotel

10/10 Excellent

ricardo, Los Angeles Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price
Clean room great WiFi connection, excellent restaurant no problems at all

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The facilities are bad but they have good location
Response from Alejandra on 7 Jul 2016
Thanks , we would like to have more details to improve those facilities are bad.Thanks for your time Best Regards

8/10 Good

joe, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Great staff and restaurant. Enough English speaking staff. Very accommodating.

8/10 Good

Julian, San Miguel vindho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That's. Ok

10/10 Excellent

Krikster, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Rooms are always clean, staff is friendly, restaurant has good food. Away from the downtown but close to a small shopping mall.

6/10 Okay

Hubert, Burlington, ON, canada

Liked: Cleanliness, staff & service
good personal but WiFi not working
the staff of the hotel is very courteous, and willing to help. the Restaurant is OK, and very close.

8/10 Good

Keith, Nashua, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, staff very helpful.
Restaurant food was average to good. Staff very helpful, but limited understanding of English at reception. Manager and some restaurant staff had very good command of English. I would highly recommend for the location.

8/10 Good

business travle, ohio

Liked: Cleanliness, property conditions & facilities, room comfort
Great for business
Very nice, clean. Good restaurant. Staff some were better than others. Wifi was terrible. Would stay again.

8/10 Good

kirk, toledo

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, great for business travel
Room was clean, restaurant was good. Staff struggled with English if your Spanish is weak. Wifi was ok not great. Only bad comment was that nothing was close. A small mall about a mile walk.

6/10 Okay

Gabriel, Mexico City

Liked: Cleanliness, staff & service, room comfort
A good one but basic.
This is a basic hotel with good services and a good option to spend the night. The weekend brunch buffet is very nice and incredible cheap.

6/10 Okay

Valeria

Liked: Cleanliness, staff & service
Se veia un poco descuidada algunas zonas como el elevador, la regadera y algunos muebles un poco anticuados
Stayed 1 night in May 2024

10/10 Excellent

Salatiel

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó que es práctica y relajante
Stayed 1 night in May 2024

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una buena opción en ubicación y su costo beneficio
Stayed 1 night in Apr 2024

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, el personal muyyyy agradable y profesional, las instalaciones buenas y las camas súper cómodas! El estacionamiento bien y él personal es muy amable
Stayed 1 night in Apr 2024

10/10 Excellent

Luis, Ometepec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio al cuarto, muy atentos en recepción y en el estacionamiento, te tratan muy cómodamente, me gustaría mayor variedad en el menú del restaurante.
Stayed 2 nights in Apr 2024

10/10 Excellent

Xavier Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel bien ubicado junto a un centro comercial con las comodidades básicas de un hotel de negocios con personal muy amable y dispuesto a apoyarte
Stayed 1 night in Apr 2024

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAS ALMOHADAS ALTAS Y DURAS, DEBEN TENER ALMOHADAS MENOS ALTAS Y SUAVES!
Stayed 2 nights in Mar 2024

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y adecuado al precio!!
Stayed 3 nights in Feb 2024

8/10 Good

MARIA SANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Un hotel sencillo pero limpio y súper digno
Stayed 2 nights in Feb 2024

8/10 Good

CARLOS BALCAZAR GOMEZ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 1 night in Feb 2024