Search Hotels Near Crystal Onyx Cave, Cave City

"Hotel in general was dirty. We arrived early and asked what time we could check in and the front desk gal was sitting on a chair an snapped “check in ain’t till 3” Our amenities were empty once we did check in. Not a big deal. A lot of garbage all over. The bed was the best part of the stay. Definitely not worth $200 for one night."

" I had made my reservation for 3 nights, but driving into Cave City, I noticed the area was pretty dead as far as visitors and many places weren't open so upon check-in, I advised I was only going to stay 2 nights. They raised my nightly rate by $20 a night, saying I originally got the "3-night special"! Not a good beginning to my stay. The room was fine, the shower pressure and water temp was great, but there was a bit of mildew/mold growing on the ceiling. Breakfast was just ok; the preprocessed egg white rounds just did not look appealing. "

"At first glance, the room seemed fine, but it quickly became clear that it had not been properly cleaned. I found a used baby rag left behind the chair and blood drops on our bedding…completely unacceptable and honestly disturbing. Cleanliness should be the bare minimum, and this fell far below that standard. I reported the issue to the front desk immediately. I was given new bedding and changed it myself. I wad told that photos had been taken and sent to management, and that I would hear back from them by a certain time the next day. That never happened. Asked for a partial refund so that we could get another room and was assured management would reach out to me. Never happened. Since then, I have made multiple calls over several days trying to resolve the situation and request a refund, but I have received no follow-up and no resolution. The lack of cleanliness is bad enough, but the complete absence of customer service afterward made it even worse. Being ignored after raising a serious concern is incredibly frustrating. Blood on bedding is a health and safety issue and is reportable to the health department. I would strongly caution others before booking here. There are plenty of hotels that take cleanliness and customer concerns seriously and apparently this is not one of them."

"Rooms were good at a fair price, Looking from the outside it had a dated look"

"The staff was very nice. We only stayed one night so we did not use the gym or the pool. The room was clean. There was a mini fridge and microwave. The breakfast was typical. The lady cleaned the tables after each one was used. It us an older hotel but the bed was comfortable. There are a lot of restraunts within walking distance to the hotel."

"Very pleased."

"Very attentive staff - the French press coffee was so much better than any regular vat o'coffee you usually get. Breakfast would have been nice. Room and facility in general clean. Love that thermostats available on walls vs crouching over a crappy a/c unit trying to figure out how to dial in a comfortable temp. Fantastic shower."

"Get what you pay for. I would stay again. Breakfast is limited, as you should expect. Property isn’t 100% clean but is decent for the price."

"Nelly the front desk receptionist was lovely! However the first room had a strong mold odor and the room I stayed in had dead bugs on the carpet and in the bathroom. I knew this would be a budget experience but I still expected a clean room. "