Search Hotels in Cross Mountain, San Antonio

"I booked two rooms side by side for our family and one of them wasn’t ready until 630pm when dinner was at 7 so half of us didn’t have enough time to get ready All but one elevator was operational, this made for consistently not being able to get a ride up or down as they were full, my room had shredded toilet paper in the bath tub, both of my booked rooms had missing hardware, I.e. knobs(room 815), the silver plate to cover the drain pipe n the tub (room 815) when we finally were able to catch a spot at the elevator we got all the way up there to realize the cards were programmed to another room. Room 815s cards consistently did not work so you can imagine having to wait forever to catch the one elevator to go down then wait forever to get back up each time this happened to us. The pillows were lumpy and hard like they were filled with stuffed animals. When they came to “clean” each day they didn’t even make the beds, only brought new towels and emptied the trash can. The staffs customer service was excellent but did not help how horrible of a stay this was. We would’ve loved compensation to make us reconsider another stay and reassurance they would take this feedback to rectify their issues "

"Didnt get the bed we paid for"

"Very historic hotel right next to the Alamo. Enjoyed it very much. "

"Hotel was clean, staff was friendly and location was steps to the Riverwalk. Would stay again!"

"Not great for the price "

"Nice"

"No A/C in lobby "

"I realize this is a historic building but it definitely could be run better. We were not informed that apparently you have to request for your room to be cleaned. I am still not clear about that. Our room was not cleaned so we called downstairs and let them know. We were told they would come clean it while we went to dinner. They did apparently come to the room and put towels and a trash bag of toiletries so we could clean and restock our room on the bed. Did they make the bed? Nope. I really was hoping for a better experience to write about but unfortunately it was not to be. On the up side it is in a great location but there are so many other options. "

"The location on the Riverwalk was great & walking to shops & restaurants "