"Overall, this hotel did not meet the quality I expect from Wyndham. Check-in was smooth, and the desk clerk was friendly, but issues began as soon as we reached our floor, where we noticed stained hallway carpets.
Our initial room had outdated furniture, including an old refrigerator and sofa, and the bed appeared smaller than the queen we booked. The A/C lights were on but produced no air, leaving the room stuffy. When I called the front desk, the clerk insisted it was working and said no maintenance staff were available, so we had to request a room change.
The second room had slightly better furnishings, but the bed was still not a queen—clearly a full size. We were also missing an ironing board, and the safe did not work. The front desk told us there were no larger beds and that none of the safes functioned. An ironing board was eventually left outside our door.
Additional issues included a coffee maker missing essential parts, limited bathroom supplies, a difficult-to-open drawer, and a toilet that often-required multiple flushes. At one point, we had to use water from the tub to get it to work properly. We also noticed a kitchen cabinet separating from the wall.
Breakfast lacked variety and included no protein options like eggs or meat. While most staff were friendly, tipping was confusing, as housekeeping does not accept cash and instead uses a QR code that was not clearly communicated."
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