"Our room was spacious and delightful; housekeeping cleaned each day (though they left empty beer glasses in the room, and swapped out dirty tea mugs with... also dirty mugs.) Manager Owen was an absolute delight to chat with. Our major gripe is the restaurant, and we would not stay here again unless it changes.
The hotel is in a residential neighborhood, so if you're tired after a day of sightseeing, its restaurant is the only nearby option. It's very popular for local children's parties, as reflected by a wholly unimaginative menu, and the staff's prioritization of local patrons over hotel guests. The first time we attempted to eat there, we were literally the only guests besides a large outdoor party. The waiter sat us at an indoor table, where we sat for at least 20 minutes without being offered a drink or even water. When I got up to ask if we'd been forgotten, the waiter offhandedly said they had a large party to serve. No apology from him, nor the bartender or restaurant manager. Being treated like an annoyance, we eventually had to call a taxi to go elsewhere.
The second time we tried for a cocktail and dinner - their cocktails being abundantly advertised in the lift - we were informed the bartenders had called in sick, so no liquor was available. Owen, along with a very nice waiter and a manager who'd come in on his day off, were quite apologetic this time, but we've never experienced such a chaotic, basic, and unreliable restaurant at a 4 star hotel."
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