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"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"Clean & comfortable. "

"Très bel hôtel récent avec piscine extérieur, bain remous, saunas très bien aménagés. Buffet déjeuner varié et bon. Excellent service."

"The staff is magnificent. The room and view is spectacular. The food was excellent. There were many things to do locally and Milan was very close as well. We stayed here for our anniversary and it was excellent. Would recommend anyone."

"Great locations. Wonderful Staff. Nice rooms."

"Well placed location for our trip, staff were so friendly and helpful with any questions we had. Great amenities and activities on site. 10/10 service, could ask for more. Will happily stay again! "

"What a great luxurious place to stay in Lugano"

"The staff woke me up at my last night because they had a confusion with the rooms. "

"The views from the property were beautiful, our room was the size of a small apartment which was amazing, the staff were great."