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Reviews of Home2 Suites by Hilton Columbia Downtown

3 out of 5
Home2 Suites by Hilton Columbia Downtown
1210 Pickens St, Columbia, SC

Reviews

7.4

Good

Rating 10 - Excellent. 79 out of 225 reviews" "
Rating 8 - Good. 62 out of 225 reviews" "
Rating 6 - Okay. 32 out of 225 reviews" "
Rating 4 - Poor. 32 out of 225 reviews" "
Rating 2 - Terrible. 20 out of 225 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Melissa, Liberty Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Danny C.

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2024

8/10 Good

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and always have refrigerator
Stayed 1 night in May 2024

2/10 Terrible

Darren, Seattle

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I checked in late, put my stuff away and went to bed. After 30 minutes, I felt itching/biting so I turned on the lights. I found that the bed was infested with BEDBUGS! I had to grab my stuff and flee the room. The night clerk was Nice enough to change my room, though it was a downgrade. I had to have everything decontaminated after the trip. NOT ONE WORD of apology or any compensation from the management of the hotel. AVOID THIS HOTEL.
Stayed 3 nights in Apr 2024

6/10 Okay

June

Travelled with family
Liked: Property conditions & facilities
Staff was very pleasant, but couldn't get them to freshen up our room or bring more towels after asking 4 times!
Stayed 4 nights in Apr 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Karen, West Haven

Liked: Cleanliness
The hotel for the most part was great, unfortunately we onlynhad ice cold water to shower. Noone was at the front desk or answered the phone to help us.
Stayed 1 night in Apr 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

8/10 Good

Janice, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay. However, the pillows were not that good. I had a hard time to sleep well all night.
Stayed 1 night in Mar 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was within walking distance for dinning and entertainment
Stayed 1 night in Mar 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at this hotel. We loved seeing the dogs and playing in the pool
Stayed 1 night in Mar 2024
Response from Staff on 3 May 2024
Thank you for your feedback.

6/10 Okay

Colleen

Travelled with family
Disliked: Cleanliness
The bathroom was dirty. There was a car in the parking lot at 12:45 am with an alarm going off and it took the staff more than an hour to do anything about it. It made it impossible to sleep.
Stayed 1 night in Mar 2024
Response from Staff on 28 Mar 2024
Thank you for your feedback.

2/10 Terrible

Christian

Response from Staff on 28 Mar 2024
Thank you for your feedback.

10/10 Excellent

Lani

Stayed 3 nights in Feb 2024
Response from Staff on 28 Mar 2024
Thank you for your feedback.

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made reservations 4 months ahead of time and arrived only to find that the hotel had overbooked and our reservation was moved to a different hotel. We were not notified ahead time!!! We then check in to the new hotel only to discover our two queen bed room was a one king bed. We were traveling with our kids so we needed two beds. Plus the two queen bed room was more expensive. I went to the front desk to let them know we needed a new room only to be told that THEY were booked up and that’s all they had to offer. Again we made our reservation 4 MONTHS ahead of time. They were able to provide a roll away bed. I then went to request additional towels since we were now in a room for 2 people only to be told they only had 2 towels left IN THE ENTIRE HOTEL!!! Remember this is NOT THE HOTEL we had reservations, we were moved to a different hotel without being told ahead of time, then we get a room with 1 bed when we reserved a room with 2 beds since we were traveling with our kids. Then this new hotel is overbooked and can’t provide the type of room we reserved, then when we request additional towels they only had 2 LEFT IN THE ENTIRE HOTEL!!! Our hallway had dirty washcloths on the floor and trash. This is one of the WORST experiences.
Stayed 1 night in Feb 2024
Response from Staff on 11 Mar 2024
Thank you for your feedback

10/10 Excellent

Japhet

Stayed 1 night in Jan 2024
Response from Staff on 11 Mar 2024
Thank you for your feedback

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Staff on 11 Mar 2024
Thank you for your feedback

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Staff on 10 Jan 2024
Thank you for your feedback.

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Website says FREE parking, it cost $12. The website says nothing about the pet fee of $75.
Stayed 1 night in Dec 2023
Response from Staff on 10 Jan 2024
Thank you for your feedback.

10/10 Excellent

DeAndre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1 Customer Service
The staff here was wonderful; Yvette in particular. Whether I was coming or going, I was always greeted with a warm hello and a smile. The room was clean and the hotel is located in the middle of everything.
Stayed 2 nights in Oct 2023

6/10 Okay

Joy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Fine for one night
They were busy and sold out so no early check in for us. The room was clean mostly but looking around, bathroom walls needed washed. Little things were in need of repair. It was fine for one night. Many sirens on the street.
Stayed 1 night in Dec 2023

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was supposed to be 3 we couldn't check in till 6. Room was extremely hot when we got in it. They pnly had half a roll of toilet paper in room. No body wash in the container
Stayed 1 night in Dec 2023

4/10 Poor

Crayton

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023

4/10 Poor

Michelle

Business traveller
Liked: Cleanliness, amenities
Upon check in I was offered a room on the second floor that was dated and in need of repair. I then spoke with Dylan at the front desk, who should not speak to customers given his abrupt, condescending tone, about waiting until after 3pm when more rooms would be clean and ready, no problem. When I returned to the front desk at 6pm Maria quickly found a comfortable room on the 6th floor. I do like having the kitchen amenities and larger living space for a more home like feel after a long day from my business trip. The location was convenient and within walking distance to many things locally. The bathroom is clean, smaller but updated and could use a bit more water pressure. However, overall a comfortable stay for the price. Be aware they charge a daily parking fee that I was surprised by since the cars are not garaged and I don’t believe was disclosed on Expedia.
Stayed 3 nights in Nov 2023
Response from Staff on 20 Nov 2023
Thank you for your feedback. Please know that any concerns you have noted will be promptly addressed. We appreciate your business and look forward to welcoming you back.

2/10 Terrible

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Check in was at 3:00 and my room wasn’t ready u too 5:10. They also make you pay 13.00 to park . The breakfast was terrible and everything was dry. For the amount of money I was very disappointed . They did not try and compensate me for the 5:10 check in time.
Stayed 1 night in Oct 2023
Response from Linda on 8 Nov 2023
Thank you for your feedback. I am very sorry to hear that we were unable to meet your expectations. Please accept my sincerest apology. We hope you will forgive us and give us another chance to make it right.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with kitchenette.
Stayed 1 night in Oct 2023
Response from Valerie Shannon on 27 Oct 2023
Hello, thank you for the positive feedback.

10/10 Excellent

Sergey

Stayed 2 nights in Oct 2023
Response from Staff on 15 Nov 2023
Thank you for your feedback.

10/10 Excellent

Paulette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
Check in was easy, room was spacious, parking was convenient. Centrally located. Would stay there again.
Stayed 1 night in Sep 2023
Response from Staff on 22 Oct 2023
Thank you for your feedback.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in Columbia
Good Hotel we would stay again.
Stayed 1 night in Aug 2023
Response from Staff on 22 Oct 2023
Thank you for your feedback.

2/10 Terrible

Dean

Travelled with family
Disliked: Amenities
Fire alarm went off in the middle of the night, and everyone had to be evacuated for no reason. Heard this was not the first time. Does it happen. Obviously this happens on a regular basis.
Stayed 2 nights in Aug 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and comments. The alarm was set off intentionally by an individual who is vaping underneath a hallway smoke detector. We will catch him eventually. I apologize for this terrible inconvenience.

8/10 Good

dawn

Travelled with family
Liked: Cleanliness, staff & service
Outdoor furniture was filthy!
Stayed 4 nights in Aug 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and remarks

4/10 Poor

Cleo, Eleuthera Island Shores

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Parking was fine. Lobby and entrance areas were maintained. Room has a convenient kitchenette. However exiting the elevator onto the room floor was horrible. Carpet smelled old, damp. Torn curtain dividing room, room were NOT cleaned after leaving & returning. Despite calling & advising the front desk. As a Hilton Honors member, I selected this property because of the brand hence, I could not believe the Hilton brand is associated with this type of poor upkept lack of basic cleaning services. Would not return....EVER!!!!
Stayed 4 nights in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and remarks. The damage to the curtain is from the grab ring was. It is a defect in the design and we are working or a solution for it. Its basically a 2 " grommet with not enough material to attach it, so it gets pulled out. I will share the remarks with the team. Thank you

10/10 Excellent

KISHA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service
Pros: property and room well appointed, bed and sofa very comfortable, handicap friendly to include an accessible shower, most of the staff was very friendly, room clean and updated, breakfast a real plus! Con: poor signage on property identifying hotel (there are two hotels in the same building and when coming in one direction of Pickens Street it will say ‘Hilton Garden Inn’ and in the other direction it will list ‘Hilton Garden Inn’ and above that on the roof it will have a sign for ‘Home2Suites’. No sign where the front entrance/parking is and the entrance is hidden from Pickens street with a wall around the parking lot. $13 dollars for parking when it was not listed on the property description when I booked! I was not able to call the property to inquire about a reservation/military discount etc the call went straight to a national number who quoted an outrageous price double what was online
Stayed 1 night in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and comments. There are 5 total parking lots for both hotels so parking is always available. The 13 fee for parking is noted on the Expedia page #1, and then once you click on it, it takes you to the page and it indicates 13.00 on the right of the parking note. Where it gets lost is when the guests use different sites that link to Expedias, there are a lot, and they do not disclose it.

6/10 Okay

Elisa

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
while waiting for elevator a cockroach crawled towards the garbage , yuck. otherwise the room was nice, sort of new hotel. very roomie Home2go.
Stayed 2 nights in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and remarks. Unfortunately, the Palmetto bug comes in with people . They fly so even with our extensive pest elimination program, they still join us.

6/10 Okay

Shanise

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review

4/10 Poor

Colby

Business traveller
Random fire alarm went off in the middle of the night waking everyone. Shower not very clean. Alarm was set in my room randomly when I hadn’t touched the clock in my entire stay.
Stayed 2 nights in Jul 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review and remarks.

6/10 Okay

Robert

Stayed 2 nights in Jun 2023
Response from Bill A GM on 20 Aug 2023
Thank you for your review

10/10 Excellent

Jaquar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Bill A GM on 9 Jun 2023
Thank you for your review and comments.

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Beautiful property. Front desk staff was very attentive. No cleaning the whole time I was there. I just had to ask for clean towels and more shower products through out the week. The property was a very convenient spot for me and allowed me to walk to a lot of places.
Stayed 3 nights in May 2023
Response from Bill A GM on 9 Jun 2023
Thank you for your review and comments.

6/10 Okay

Jodi

Travelled with family
Liked: Staff & service, room comfort
I made the reservation 8 months ago and 2 of our rooms were moved to the hilton garden inn side which turned out to be just fine but i was a bit annoyed at first. our room was a little rough, to be a newer hotel there were lots of poorly painted areas and grommet was missing on divider curtain; nothing that was a super big deal but the room seemed a bit tired.
Stayed 2 nights in May 2023
Response from Bill A GM on 9 Jun 2023
Thank you for your review and comments.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities
Modern / new property but on a busy and very noisy main road. Complimentary breakfast was a waste of time really - very poor quality. Not a hotel I would use again.
Stayed 1 night in Apr 2023
Response from Bill A GM on 9 Jun 2023
Thank you for your review and comments. I am the new GM here and we are making those much needed improvements

4/10 Poor

Xavier

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The rooms bed sheets are terrible. The rooms and hall way smells. And not clean!
Stayed 4 nights in Apr 2023
Response from Bill A GM on 9 Jun 2023
Thank you for your review and comments.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely polite every time we saw them and very helpful. There was someone cleaning every time we entered the hotel.
Stayed 2 nights in Apr 2023

4/10 Poor

Cliff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Hilton is usually better
Having worked in the hotel industry, I understand that oversells happen, but usually it’s acknowledged and the property tries to make up for it. In this case, we had a two queen bed reserved, but were given one king. This left our daughter to sleep on the sofa. We were told there were no extra pillows and requested bedding never arrived. There was still trash in the trash can from the previous guest. Definitely not the Hilton standard, I’d say.
Stayed 1 night in Apr 2023

10/10 Excellent

Tanya

Liked: Staff & service, amenities, property conditions & facilities
Very close to the U of SC campus! Clean hotel with pool, gym facilities, outdoor seating, complimentary breakfast, ping pong table, and ample parking (for a daily fee). Room was spacious, modern, and very clean. Soda City Market is just a few blocks.away! We will be back!
Stayed 3 nights in Mar 2023

6/10 Okay

Alyson

Travelled with family
Disliked: Cleanliness, staff & service
Convenient location but Not much else to offer
We checked in later on a Friday night but had called ahead to tell them we would be a late check-in. There was a line to check in when we arrived. They didn’t have envelopes for our room keys and we were not offered complimentary waters for our room, I had to ask for them. We tried to go to the bar for a bite to eat/drink right after we dropped our bags in the room and the bartender ignored us for a solid 5 minutes while he counted money and then was able to tell us the kitchen was closed and finishing up the last order and he was no longer serving. Once we were unpacking and getting settled into our room I noticed how dirty it was…hair on the bathroom floor, food remnants on the floors and in the fridge/freezer and everything was very dusty. We only had 3 towels and 3 wash cloths. There were no bath mat or hand towels and no soap to wash our hands with and when I tried to call to ask for these items I couldn’t get through to the front desk, it was busy. The beds were comfortable and the room was spacious but decor was dated. We checked out at 6:15 AM Sunday morning. I grabbed a cup of coffee on my way out and there was no creamer and when I asked the front desk person for some, he determined they were all out. The hotel is conveniently located but service and room condition were lacking. Overall this place gets 2 out of 5 stars and I would not stay here again unless I had to.
Stayed 2 nights in Mar 2023

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I wish the breakfast ran later than 9:30am. And there wasn’t enough help at the desk. I waited a long time to be helped and then my room was t ready for several hours later.
Stayed 2 nights in Mar 2023

8/10 Good

Tom

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room had a bit of wear and tear, the bathroom light stopped working on the last night of our trip. Locaiton is ideal relative to USC Campus, less ideal for visiting downtown and/or Five Points if you're walking. Hotel construciton seems incomplete at the moment but when finished would be a solid spot to stay if you're visitng USC.
Stayed 2 nights in Mar 2023

2/10 Terrible

Craig

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Check in was delayed for 2 hours, rooms not ready, didnt get to my room until after 5pm. Air condition was broken,so they replaced it rather than give me a new room. New unit also broken. I spent two nights sleeping in an 80 degree room. No one at the hotel was helpful in resolving this issues. Unbelievable, never stay there again.
Stayed 2 nights in Mar 2023

4/10 Poor

Esperanza

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel. Front desk people where nice and helpful. My room had used dishes on counters with liquid inside cups. No towels in room, dirty mirror. I asked the bar to help me unscrew a cork, the bartender mumbles something under his breath and help the next guest. I waited patiently for about 15 minutes, when i asked him again, he mumbled something again and went back to asking the next guest what they needed. Also, the hotel amenties state on the website both hotel site and expedia "free breakfast with stay" i still had to pay 20$ anyways.