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Reviews of DoubleTree by Hilton Hotel Chongqing Nan'an

4.5 out of 5
DoubleTree by Hilton Hotel Chongqing Nan'an
No. 36 Nanping West Road, Nan'an District, Chongqing

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 56 reviews" "
Rating 8 - Good. 22 out of 56 reviews" "
Rating 6 - Okay. 5 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023

10/10 Excellent

yanliang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly and helpful Speaking in Chinese helps
Stayed 2 nights in Sep 2023

6/10 Okay

Marat, Redmond

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff doesn’t know English, limited service: coffee closes at 21:00. Rooms clean and spacious and so is the dining area. To summarize: Below expectations.
Stayed 2 nights in Aug 2023

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel had the worst wifi. If you are planning to have work meetings over zoom, don't count on it.
Stayed 2 nights in Jul 2023

8/10 Good

MK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Disappointing that we had to pay for WiFi within the hotel
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Manager Ye did a lot for me, I got 20s floor! Thanks
Stayed 1 night in Feb 2019
Response from Michelle Peng on 25 Mar 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Chongqing - Nan'an and sharing the feedback of your stay with us. DoubleTree by Hilton Chongqing - Nan’an is located in the commercial and cultural district of this rapidly growing city, and adjacent to the Chongqing International Convention & Exhibition Center and a quick walk to government offices, malls and attractions. Ideal choice for middle & small size meetings, business and leisure travelers. Hope to see you again soon in the Hot city Chongqing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Staff, very friendly and helpful. Good, room condition. Needs some maintenance. Poor, Minibar content, Minibar list perfect.
Stayed 3 nights in Oct 2018
Response from Michelle Peng on 13 Nov 2018
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Chongqing - Nan'an and sharing the feedback of your stay with us. DoubleTree by Hilton Chongqing - Nan’an is located in the commercial and cultural district of this rapidly growing city, and adjacent to the Chongqing International Convention & Exhibition Center and a quick walk to government offices, malls and attractions. Ideal choice for middle & small size meetings, business and leisure travelers. Hope to see you again soon in the Hot city Chongqing.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
more than perfect
I have been four times since 3 years ago and i love it. it is only necessary go inside to feel a really good smell, the hotel is modern and the check in/out is fast. one suggestion is better english for the front desk people the room is amazing, modern, good view, spacius and more amenities than you can need. the pool area is like a be in a spa and the gym have everything you need to be fit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Chongqing
I was impressed by the service of the check-in staff at the counter. Fast, efficient, polite and friendly. The welcome snack (i.e. a warm cookie) was a highlight after my long journey to arrive at the hotel.
Stayed 1 night in Nov 2017
Response from Tiffany on 5 Feb 2018
Dear guest, We would like to thank you for choosing to stay with DoubleTree by Hilton Chongqing Nan'an during your recent visit to Chongqing and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to DoubleTree by Hilton Chongqing Nan'an.

8/10 Good

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good service, nice room, no complaints
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Comfy Stay
The hotel is very new, condition is great. Room is simple and comfortable. Staffs are helpful. And there are a lot of local restaurants in the neighbourhood as well.
Response from Tiffany on 5 Feb 2018
Dear guest, We would like to thank you for choosing to stay with DoubleTree by Hilton Chongqing Nan'an during your recent visit to Chongqing and for sharing your appreciation with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to DoubleTree by Hilton Chongqing Nan'an.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable place to stay
Good stay.
Response from General Manager on 26 Feb 2017
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

10/10 Excellent

dongfeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Great food and facility
I love the hotel. The room is stylish, big and comfortable. The gym is well equipped. The swimming pool is great with pristine water. The food of the breakfast buffet is also great with great service. The hotel is located in the city center with convenient access to all the shopping mall and local specialities. I had to leave early in the morning to catch a plane. Normally, the breakfast buffet opens at 6:30 am, but they let me in at 6:00 so that I can enjoy the great food before leaving.
Response from Tiffany on 5 Feb 2018
Dear guest, We would like to thank you for choosing to stay with DoubleTree by Hilton Chongqing Nan'an during your recent visit to Chongqing and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to DoubleTree by Hilton Chongqing Nan'an.

8/10 Good

Mei Yin

Stayed 3 nights in Jul 2023

6/10 Okay

Li Ching

Liked: Staff & service
Disliked: Cleanliness
其他還好，清潔度很差，坐廁髒
Stayed 3 nights in May 2023

10/10 Excellent

Won Yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

8/10 Good

Vincent_XU, Chongqing

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Building attached to complex shopping mall. Easy access to metro/taxi. Cons:The check-in desk staff was mediocre. Made me feel extremely uncomfortable when proceeding my payment. Her not-so-welcoming words made doubt the training/hiring standard of such world-branded hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

HISA, 日本

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインもチェックアウトもスムーズで良かったです。
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 청결하고 쾌적했습니다. 직원들 또한 친절해서 편안했구요. 위치가 시내에 접근하기 쉬워서 여행하기도 편리했습니다.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Huan Ren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly perfect but......
Nice room and service. Good taste food. But the hotel allows smoking in meeting floor
Stayed 1 night in Oct 2019

10/10 Excellent

LILUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，服務人員相當不錯
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。
Stayed 3 nights in Apr 2019

10/10 Excellent

HO YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックアウトが早くて良かった
Stayed 4 nights in Dec 2018

8/10 Good

Mengchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is comfortable
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

so so hotel
호텔 체크인할 때 불친절한건 아니지만 직원의 사무적인응대 시크함을 느낌... 작년에 머물던 룸과 비교했을 때 많이 노후됐다는 느낌.. 특히 룸 카페트가 거슬림.. 조식은 괜찮은 편.
Stayed 1 night in Nov 2018
Response from Michelle Peng on 5 Dec 2018
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We apologies for the inconvenience you were caused by the plug. Your feedback enables us to reinforce the quality of our service and we really appreciate your comments. We look forward to welcoming you back in the very near future!

10/10 Excellent

Shih Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的旅館；下次來還會住這間
Stayed 1 night in Nov 2018
Response from Michelle Peng on 23 Nov 2018
尊敬的賓客，您好！非常感謝您選擇入住重慶嘉發希爾頓逸林酒店並留下您寶貴的評論。酒店自開業以來，一直致力于打造“細致入微，體貼入心”的服務，讓賓客感受到嘉獎式的體驗，您的肯定是我們前進的動力。非常希望在不久的將來還能再次與您相會！

10/10 Excellent

Cheng Gang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设施比较新， 地理位置不错，楼下周边众多餐饮及商品，咖啡店。
Stayed 1 night in Oct 2018
Response from Michelle Peng on 15 Nov 2018
尊敬的宾客，您好！ 非常感谢您选择入住重庆嘉发希尔顿逸林酒店并留下您宝贵的评论。我们非常高兴地知道您对此次入住体验的满意。酒店坐落于南坪商业文化中心，周边基础设施齐全、高档小区林立环绕，步行即可到达百联购物中心及南坪万达广场。酒店毗邻工贸地铁三号线入口，可直达重庆火车北站及重庆江北国际机场。此外，酒店距解放碑、洪崖洞、南山一棵树观景台等地均在20分钟车程内，交通十分便利。 非常希望在不久的将来还能再次与您相会！

10/10 Excellent

rodrigo, mexico df

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUSINESS EN CHONGQING
El hotel está buen ubicado y es de lujo lo único que comentar es que el nivel de inglés del personal es básico lo que dificulta la comunicación
Stayed 3 nights in Aug 2018

8/10 Good

Haotian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で快適なホテルです
禁煙ルームをリクエストし、通されましたが何故か部屋が若干タバコ臭かったです。その旨伝えるとスムーズに部屋の変更をしてくれました。その他はとても清潔感もあり快適に過ごせ、気になる点はなかったです。スタンダードなツインルームでもバスタブが広くてリラックスできました。 数日前にも同じホテルに泊まっていたのですがその際にメガネを部屋に忘れてしまいました。数日後に再び訪れると忘れ物としてきちんと保管されており、無事にメガネを受け取ることができました。このようなやりとりの際にも、英語が通じるスタッフがいて助かりました。 立地は工貿駅２番出口から徒歩５分くらいで便利です。
Stayed 1 night in May 2018

6/10 Okay

MINGHONG

Liked: Cleanliness, staff & service
Disliked: Room comfort
美中不足
酒店干净服务好，但不足的是酒店空调只能调到16度，晚上睡觉特别热，半夜只能请服务员来开窗，没有4-5星级酒店的体验

8/10 Good

orange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很貼心的職員，房間也很舒適
整體很好，週邊機能非常充分。而且職員有在我生日的時候佈置房間，以及送上祝福，真的很感謝。推薦入住，如果下次會再到重慶必定會再次入住貴飯店。而且也很近地鐵站，5分鐘內抵達。
Stayed 4 nights in Jan 2018
Response from Kathy on 27 Mar 2019
尊敬的客人，您好！ 非常感谢您抽出宝贵的时间在此与我们分享您的入住体验。我们非常高兴能给您带来不错的入住体验。酒店坐落于南坪商业文化中心，周边基础设施齐全、高档小区林立环绕，步行即可到达百联购物中心及南坪万达广场。酒店毗邻工贸地铁三号线入口，可直达重庆火车北站及重庆江北国际机场。此外，酒店距解放碑、洪崖洞、南山一棵树观景台等地均在20分钟车程内，交通十分便利。非常希望在不久的将来还能再次与您相会。

10/10 Excellent

mei-hsia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適又溫暖的酒店
地點距離地鐵僅5分鐘路程, 周邊有多間便利商店及家樂福 超級市場...還有多間百貨公司 如萬達僅10分鐘路程, 相當方便. 還有藥房 按摩院及多間餐廳與攤販... 周遭環境清潔有秩序. 飯店設施極多元, 房間非常情節 工作人員態度親切 做事有效率 擁有極高的服務熱忱! 尤其是房務人員是少見的效率 態度兼備! 印象極其深刻, 已大力的讚美並且推薦給諸多親朋好友! 唯一美中不族的是早餐的餐點內容較貧乏 並且補餐的速度較慢... 一入座就跟服務員點了拿鐵 卻等了近30分鐘 還經兩翻催促才送到... 其他都很好! 尤其提供房內無線上網的服務 太優質了! 這間是我住過諸多國家及中國城市內 服務最佳的希爾頓酒店!
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Tiffany on 7 Feb 2018
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

10/10 Excellent

Yuju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Tiffany on 5 Feb 2018
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

10/10 Excellent

zhimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务不错，落在酒店的衣服，酒店也负责寄回，不愧是品牌酒店，值得信赖！
Stayed 4 nights in Dec 2017
Response from Tiffany on 5 Feb 2018
尊敬的客人，您好！ 非常感谢您在此与我们分享您的入住体验。非常感谢您对重庆嘉发希尔顿逸林酒店的支持和肯定，您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蛮不错的体验…住的拐角大床房...夜景是有一点的...房间格局也都不错...只是早餐品种有点少…
Stayed 3 nights in Dec 2017
Response from Tiffany on 5 Feb 2018
尊敬的客人，您好！ 非常感谢您在此与我们分享您的入住体验。非常感谢您对重庆嘉发希尔顿逸林酒店的支持和肯定，您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes gepflegtes Hotel
Die Zimmer sind sehr schön und alles ist prima, bis auf die nicht regulierbare Klimaanlage sowie die Temperatur der Dusche - man weiß nie, wann es plötzlich heiß oder kalt wird.
Stayed 7 nights in Oct 2017
Response from Tiffany on 5 Feb 2018
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地理位置不错
地理位置不错。客房还可以 新装修。标准间面积不大。国际规格。
Stayed 4 nights in Aug 2017
Response from Tiffany on 5 Feb 2018
尊敬的客人，您好！ 非常感谢您在此与我们分享您的入住体验。非常感谢您对重庆嘉发希尔顿逸林酒店的支持和肯定，您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临！

8/10 Good

Ivy, lam

Liked: Cleanliness, staff & service, room comfort
我覺得交通都算方便，啲服務人員也算得上有禮貎，上到房間內也算得上整清企理，特別是廁所也算舒適，我這兩晚也算瞓得好，空調系統都算夠涼快。當我有地方想去，走去櫃臺前問去清談洞，他們都好快手地協助安排車去該地方
Stayed 3 nights in Jun 2017
Response from Tiffany on 5 Feb 2018
尊敬的客人， 您好！ 非常感谢您的抽出宝贵的时间在此与我们分享您的入住体验，特别感谢您做出的如此细致的评价。对于您提出的相关问题，我会与酒店相关部门已经酒店管理层转达，并做出改进，我们相信您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临并见证我们的进步。

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de lujo en zona muy comercial y agradable
Excelente! Lo único por mejorar es que el personal hable mejor ingles
Stayed 10 nights in Jun 2017
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务优秀，房间舒适。
前台服务非常好。当天到达酒店是下午1点多，前台告知我们预订的房型暂时入住不了，给我们升级房间，并立刻办理入住；楼层清洁服务人员很友好，每次见到都笑意盈盈，亲切问好，房间清洁也很到位；房间空间大，很舒适。下次去重庆还会继续选择入住。
Stayed 3 nights in May 2017
尊敬的客人，您好！ 非常感谢您在此与我们分享您的入住体验。非常感谢您对重庆嘉发希尔顿逸林酒店以及团队程艳的肯定和支持，您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出行方便
交通比较方便，下楼打车很方便。旁边就是大型的购物中心
Response from Tiffany on 5 Feb 2018
尊敬的客人，您好！ 非常感谢您在此与我们分享您的入住体验。非常感谢您对重庆嘉发希尔顿逸林酒店的支持和肯定，您的支持与肯定是我们不断进步的动力，再次感谢您抽出宝贵的时间留下点评，我们热切期待您的再次光临！

10/10 Excellent

은정, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
해방비에서도 가깝고 좋음
1박 2일 충칭 여행하며 묵었습니다 주위 거리도 안전하고, 큰 호텔이라 택시기사님들이 왠만하면 알아서 편했습니다. 객실 퀄리티나 침구류, 조식 다 전반적으로 매우 마음에 들었고~~ 가격대비 도 좋았습니다 깔끔하고 깨끗한 호텔로 추천합니다@@
Response from Tiffany on 5 Feb 2018
Dear guest, I sincerely appreciate you taking the time to send us your feedback and thank you for choosing DoubleTree by Hilton Chongqing - Nan'an. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us.