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Hotel Los Portales Chignahuapan

3.0 star property
Hotel Los Portales Chignahuapan offers a taste of local cuisine and genuine hospitality in a comfortable setting for travelers to enjoy.

Choose dates to view prices

Guests at Hotel Los Portales Chignahuapan enjoy a daily manager's reception, free WiFi, and self parking. The property offers a coffee shop, a restaurant with local specialties, and helpful staff providing tour assistance and concierge services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Double Room

Two twin beds with headboards, white bedding, and patterned throw blankets.

Standard Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi
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About the area

Located in Chignahuapan, Hotel Los Portales Chignahuapan is in the city centre. Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception are notable landmarks, and the area's natural beauty can be seen at Chignahuapan Downtown Park and Quetzalapan Falls. Kiosco Mudéjar and Casa del Axolote are two other places to visit that come recommended. Visit our Chignahuapan travel guide
Map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300

What's nearby

  • Basilica of the Immaculate Conception
    2 min walk - 0.2 km
  • Chignahuapan Downtown Park
    2 min walk - 0.2 km
  • Casa del Axolote
    2 min walk - 0.2 km
  • Kiosco Mudéjar
    3 min walk - 0.3 km
  • Parroquia de Santiago Apóstol
    3 min walk - 0.3 km

Restaurants

  • Restaurant El Legado
    2 min walk
  • Taquería "El Portal
    2 min walk
  • Restaurante "La Puerta
    5 min walk
  • Café Del Centro
    4 min walk
  • Jorge’s Restaurante
    2 min walk

About this property

Hotel Los Portales Chignahuapan

  • Hotel near Chignahuapan Downtown Park
  • Located close to Casa del Axolote and Parroquia de Santiago Apóstol, Hotel Los Portales Chignahuapan provides a free daily manager's reception, a coffee shop/cafe and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Smoke-free property, a vending machine and a 24-hour front desk
    • Tour/ticket information and concierge services
  • Room features
  • All guest rooms are individually furnished, and boast comforts, such as premium bedding and first-run films, in addition to perks, such as pillow menus and laptop-friendly workspaces.
  • More conveniences in all rooms include:
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers and shampoo
    • 36-inch Smart TVs with cable channels and first-run films
    • Private gardens and daily housekeeping

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • TAQUERIA Y JUGOS EL PORTA

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels
  • First-run films

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Los Portales Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Los Portales Chignahuapan?

Self-parking is free at this property.

What time is check-in at Hotel Los Portales Chignahuapan?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Portales Chignahuapan?

Checkout is at noon.

Where is Hotel Los Portales Chignahuapan located?

Located in the heart of Chignahuapan, this hotel is steps away from Chignahuapan Downtown Park, Casa del Axolote and Kiosco Mudéjar. Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Portales Chignahuapan Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 90 out of 127 reviews
Rating 8 - Good. 31 out of 127 reviews
Rating 6 - Okay. 4 out of 127 reviews
Rating 4 - Poor. 0 out of 127 reviews
Rating 2 - Terrible. 2 out of 127 reviews

Reviews

Verified

10/10 Excellent

JOSE ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The ggod: Very modern property. Near to most iconic locations. The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Nights are cold and the rooms are cold. They don't have heating or air conditioning.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Horrible service from Front desk AM shift woman.

The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Floriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, habitaciones limpias, el personal muy amable. No te cobran el estacionamiento. La red wi-fi buena.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio al cliente, súper cerca del centro, habitación espaciosa
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje super limpio y con excelente ubicación, ademas cuenta con estacionamiento de fácil acceso.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ivan Alberto

Liked: Cleanliness, staff & service
Es buen hotel y cerca del centro
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rosa Gabriela

Liked: Cleanliness, staff & service
Habitación limpia, personal amable
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

edgar ivan

Liked: Cleanliness, staff & service, amenities
Todo muy bien
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angélica Altamirano

Liked: Cleanliness, amenities, property conditions & facilities
La habitación perfecta, las instalaciones súper bonitas, limpias, todo muy bonito y la gente que te atiende súper amable. Definitivamente uno de los mejores hoteles
Stayed 1 night in Dec 2025
Verified

8/10 Good

Virgilio Adolfo

Liked: Cleanliness, staff & service
La atención del personal y la limpieza muy buenos.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, ubicación y limpieza
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Irma Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me gustó , excelente ubicación zona céntrica , solo que en el lavabo no había agua caliente , todo lo demás es excelente, me volvería a quedar !!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service
Muy bien la habitación
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

eumir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiente tranquilo, buena ubicación
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, muy limpia y cómoda. Execelente servicio, todo el tiempo atentos a nuestras necesidades, super céntrico, 5 minutos a pie del zócalo. Muy recomendable, sin duda volvería a hospedarme en este hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrica
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su ubicacion
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Aug 2025
Verified

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia nos pareció buena, muy cerca del centro. Mucha cordialidad en la atención.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados muy cerca de la plaza principal, las iglesias, comercios y restaurantes del poblado.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

SERGIO NUÑEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 de 10. Excelente hotel. Muy limpio, seguro, bonito y cómodo. Y el personal fue muy amable. Ni parece hotel de un pueblito mágico, está excelente todo.
Stayed 1 night in Feb 2025