Presidential Room, 2 Bedrooms, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
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Reviews of Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 1193 out of 2411 reviews" "
Rating 8 - Good. 619 out of 2411 reviews" "
Rating 6 - Okay. 313 out of 2411 reviews" "
Rating 4 - Poor. 171 out of 2411 reviews" "
Rating 2 - Terrible. 115 out of 2411 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for my friend birthday we really enjoy the place
Stayed 1 night in Feb 2024

10/10 Excellent

Kali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are new to visiting Chicago, so we didn’t understand the parking or streets very well, but we figured it out. The hotel was good. The pull out couch wasnt comfortable at all, but it worked for the one night we stayed. The view was nice of the city.
Stayed 1 night in Apr 2024

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Guest services were rude. Bathroom in our suite was not clean. Breakfast was chaos except for the amazing omelette cooks.
Stayed 2 nights in Apr 2024
Response from Stephanie - Assistant Director of Front Office on 29 Apr 2024
Good day - I left a message on your voicemail. I apologize for the issues during your stay and would like to speak with you further about how we can make things right.

4/10 Poor

Raven

Liked: Staff & service, amenities
Disliked: Cleanliness
Room wasn’t cleaned properly. Hair was all over the place. Tub and toilet were rusty. And the cherry on top was no towels replenished in our room 🙂 our suite was for four guests, but there was enough towels for one person. Had to find housekeeping on our own for more towels.
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
I'm sorry for the issues. I will let housekeeping management know about the issues with the room. Thank you for your feedback!

6/10 Okay

Melvina

Stayed 1 night in Apr 2024
Response from Stephanie on 29 Apr 2024
Thank you for your review. Is there anything specific we could have done to make things better?

8/10 Good

anupam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is getting older. Overall very pleasant.
Stayed 3 nights in Apr 2024
Response from Stephanie on 28 Apr 2024
So glad you enjoyed the stay! We hope to see you back again soon! We are working with ownership to refresh some of the rooms. This feedback helps us!

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
So glad you enjoyed the stay! We hope to see you back again soon!

4/10 Poor

Ilan

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
No hot water for shower Shower overflooded. Limited maintenance support
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
Thank you again for taking your time to speak with me. Please let me know if you have any questions or concerns. Have a great day!

4/10 Poor

Kenneth

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Stayed 4 nights in Apr 2024
Response from Stephanie - Assistant Director of Front Office on 24 Apr 2024
I appreciate your time in speaking with me regarding the issues. If you have any further questions, please contact me at the main number for the hotel.

6/10 Okay

Arif

Disliked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Stephanie on 23 Apr 2024
Thank you for your reply! Anything at all you felt we could have done to make the score better?

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and walkable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 6 nights in Mar 2024
Response from Stephanie on 22 Apr 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.
Stayed 2 nights in Apr 2024

8/10 Good

Dan

Travelled with family and small children
Disliked: Amenities
In one room toilet didn’t work very well and the other took for ever to drain and they swept trash into corner in lobby and left all day
Stayed 2 nights in Apr 2024
Response from Stephanie on 22 Apr 2024
I'm sorry for the issues. I will have the issues with the plumbing checked for each room. I will also let housekeeping management know about the issues with the trash. Thank you for your feedback!

10/10 Excellent

Alexander C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay…awesome
Stayed 3 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 Good

Grace

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Stephanie on 22 Apr 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, amenities
Hotel was ok. Rooms weee run down and bathroom disgusting
Stayed 3 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
I am so sorry that you did not have a pleasant experience with us. I would like to discuss the issues with you further. I tried calling the number we had on file for you but it was not in service. Please contact the main line for the hotel and ask for a front office manager to discuss the issue further. Thank you!

2/10 Terrible

terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
I am sorry you were disappointed with the stay. Is there anything specific we could have done better?

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at the embassy suites. The employees were are very friendly and helpful. Only complaint would be the walls are very thin between rooms. So if you have, let’s say a crying infant, a screaming toddler and a yelling Mom- you may hear it all in the middle of the night! But honestly, everything aside from that was absolutely amazing!
Stayed 5 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon. Thank you for the feedback as well on the walls.

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Apr 2024
Response from Stephanie on 17 Apr 2024
We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

sharon

The area is not too good
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
I am sorry you were disappointed with the area. We hope you enjoyed the hotel itself.

10/10 Excellent

Calena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 17 Apr 2024
We are so glad you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

George, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experiencia, overcrowded, elevators broken, terrible staff. Dirty hotel. Noice could not sleep from noice from other rooms. Unfriendly staff. Overall terrible experience. A truly nightmare hotel
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
I am very sorry about your stay. We would like to make things right for you. Please contact a Front Office manager at the main line of the hotel to discuss this further. Thank you!

6/10 Okay

Wael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator could be more per hotel size! Swimming pool is tiny for such huge hotel
Stayed 1 night in Apr 2024
Response from Stephanie on 16 Apr 2024
Thank you for your response. I am sorry for the issue during your stay. I will be bringing this to leadership to see what can be done about the elevators and the pool in the future for a better experience.

6/10 Okay

Yessenia

Travelled with family
Liked: Amenities, property conditions & facilities
The location is perfect for getting around and located near a lot of places to eat and things to do. Mobile check in is very convenient and love that feature about this hotel. We had a good time here but there were a few things that could improve. The overall cleanliness of the room wasn’t great. Our room did not get cleaned the first 2 days we were there. We had to request for our room to be cleaned. Other than that we enjoyed our stay here.
Stayed 4 nights in Apr 2024
Response from Stephanie on 16 Apr 2024
Thank you for your response. I am sorry for the issue during your stay. I will be bringing this to housekeeping leadership to make some improvements in this area.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 16 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

john

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the room.
Stayed 1 night in Apr 2024
Response from Stephanie on 11 Apr 2024
Thank you! Anything else we could have done to make your stay better?

10/10 Excellent

Lloydell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Brandon

Travelled with family
They were very busy but gave each person personal attention. The elevator were the worst part, some seemed to not work well. But the breakfast was always fresh and hot with plenty to eat. The happy hour line moved at a good pace and was enjoyable. The rooms were quite and beds very comfortable.
Stayed 4 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
Thank you for your feedback and we are glad you enjoyed your stay with us! I will share this feedback about the elevator with our maintenance team.

2/10 Terrible

angelica

Stayed 3 nights in Apr 2024
Response from Stephanie on 28 Apr 2024
I'm very sorry you were disappointed with the stay. Please feel free to reach out to a Front Office manager at the main line for the hotel to see how we can make things right for you.

4/10 Poor

Trenton

Travelled with family and small children
Disliked: Staff & service
The staff was rude and the property was a bit worn down.
Stayed 3 nights in Apr 2024
Response from Stephanie on 11 Apr 2024
I am very sorry for the issue. Please reach out to a Front Office Manager on the main line for the hotel. We would like to discuss this further with you.

8/10 Good

Chad

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good size room, complimentary drinks and breakfast included. Would stay here again without hesitation.
Stayed 1 night in Apr 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us! We will look forward to seeing you again.

6/10 Okay

Ronald

Travelled with family
Not nearly enough staff. I didn’t see one person clean the DIRTY elevators. Two FREE drinks if you want to wait 45 minutes in line for the ONE bartender working. Pillows are so bad that I had to buy one at Walmart. Walls are paper thin. I heard people, clearly talking and having sex. When I say clearly I mean I understood every word. I could hear their phones ring. So bad I was purposely very quiet after being able to hear them SO CLEARLY! $55 a night parking is a money grab. Security is nonexistent. Anyone, and I mean anyone can just walk right in the building and go right up to any floor or room they want. Weight room is completely unsupervised. Had three or four kids in there at one time unsupervised running on the treadmill. As a matter of fact, three of them were on one treadmill at the same time. No staff comes in and checks what’s going on. The pool is even worse. Must’ve been 30 kids in a tiny pool with not enough adults to count for that many being in there. So, in other words, they were unsupervised. You can’t use a dolly to bring up your luggage. They told me they don’t loan them out. Only a bellhop can bring up your luggage using the dolly. They used to have valet parking they no longer do. They haven’t done any room remodeling for about 15/20 yrs. Also, I was threatened through the paper, thin walls from the adjacent room after notifying staff, they were loud at midnight.
Response from Stephanie on 11 Apr 2024
I am very sorry for the issue. Please reach out to a Front Office Manager on the main line for the hotel. We would like to discuss this further with you.

10/10 Excellent

Clint

Stayed 1 night in Apr 2024
Response from Stephanie on 24 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again!

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 8 Apr 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie on 8 Apr 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

6/10 Okay

Amanda

Disliked: Cleanliness, amenities
It was just okay, nothing I would book again.
Stayed 2 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall very good place to stay
Stayed 2 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Stephanie on 22 Apr 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it
Stayed 2 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
We are so glad you enjoyed your stay with us and hope to see you again!

4/10 Poor

Ming

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Check in was a mess. Arrived 4:15ish and was told my room is not ready. Ask me to walk around about 1 hour and will text me when ready. Front desk doesn’t take luggages and asked me to bring down to ground floor to see the door guy. Of course we went down but no one was there. So have to go to garage to put all 4 suite cases back in my car. Walked almost 2 hours without message. I decided to go back to check. I am glad I did and I got a room right away.
Stayed 3 nights in Mar 2024
Response from Stephanie - Assistant Director of Front Office on 21 Apr 2024
I apologize for the issues and am sorry that the room was not ready right away and you were not sent a message. Please let me know if you plan to stay again, I would be happy to comp an upgrade for your next stay. You can reach out to me at the main line of the hotel.

4/10 Poor

Jehona

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephanie on 8 Apr 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

10/10 Excellent

Shaketa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and convenient. Was able to walk to pretty much everything. Room was very nice and clean. Only thing, there was soooo many ppl because of volleyball tournament so that was kinda annoying but we will definitely choose this hotel again!
Stayed 2 nights in Mar 2024
Response from Stephanie on 30 Mar 2024
We are so glad you enjoyed your stay with us! It is a busy weekend in the city with the volleyball tournament in town. We hope to see you again soon!

2/10 Terrible

Cara

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Check in line took over 45 minutes. Check in time is 4 pm, however our room was not available until well past 5:30 pm. Incredibly inconvenient and frustrating to pay for a hotel room that cannot be used. Once we did finally check in, housekeeping had to come re-clean the bathroom due to feces being all over the toilet. A highly disappointing hotel, experience, and stay.
Stayed 1 night in Mar 2024
Response from Stephanie on 29 Mar 2024
I am very sorry about the issues during your stay. I will be reaching out to you on the phone number listed in the survey you responded to.

10/10 Excellent

Ginesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and worth investing into for my daughter spring break
Stayed 1 night in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. I glad i did the digital key check in cause thr line for checkin was crazy long
Stayed 1 night in Mar 2024
Response from Stephanie on 30 Mar 2024
Thank you for your feedback and I am glad the digital key was convenient for you. We are looking to bring on more staff to resolve the issue at the desk.

8/10 Good

Candi

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel in good location
Stayed 2 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!