The first thing I'm grappling with is that what is called five stars in India is 3 stars in Thailand and 4 stars in Philippines, but the same price.
The AC was loud enough that I turned it off rather than listen to it. The internet was out in the entire Chennai area for most of my stay with weak communication. The "smart" functions were nothing but irritating and meant a very bright light always on in the bathroom when I had a headache that could not be turned off, and a garbage can which would not function that was electronically controlled and curtains which opened when I walked in and did not want them opening, flashing lights for no particular reason and just annoying stuff from start to finish, requiring multiple consults with staff at 1am when I arrived.
The new manager, Arun, did a great job listening and understanding, apologizing and giving complimentary food/errands and late check out, which left a good feeling in the end, as did the amazing buffet breakfast. It took a while to get a manager to the room because the operator on the phone kept asking "regarding, what is" and then saying "I don't understand" but refusing to send a manager... for five minutes on two separate occasions, which meant waiting for 30 minutes.
Magnifique hôtel tout près de l'aéroport avec transfert gratuit. Très belle chambre avec une salle de bain "royale" et des toilettes japonaises. Superbe piscine aussi sur le toit. Quel dommage que nous n'ayons pas profité de cet hôtel plus longtemps.
Everything about our one night stay was wonderful. Wished we could have stayed more. We really enjoyed the casual dining bar and the pizza's. We were not giving the gold card at checkin and therefore missed the various offers. The Assistant catering manager at the bar was excellent and was very apologetic. He took time out to speak with us and explain. The service to the airport in the morning at 4.15am was excellent including the porterage and the car. Thank you Radisson yet again but wished we could have had the free leg massage after a 6 hour journey!